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 TitleDate AddedCompany
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Enterprise Risk Management for Banks2009-11-02 Wipro Technologies
  Risk management in banking sector is in limelight especially after the recent turbulence that has impacted the very existence of banking sector as a viable industry. The journey of risk management started way back in early 1800's, where the banks had recognized the significance of the role of risk management and had adapted the same by creating a risk function in their organizations. Not only the bank's, even the various government bodies have recognized the repercussions / impact of not managing the risks effectively in banks and accordingly enacted several regulations to control risks that arise in the banking business and operations.

Tags: IT Budgeting		   
whitepaper Strategic Secret Weapon for Tightening Business & IT Alignment: Modeling!2009-11-01 Sybase
  Achieving alignment between an organization's core goals and the IT infrastructure that supports an enterprise's strategic direction is an ongoing challenge. Learn how aligning business processes with data from information systems enables the development of a model-driven approach that will ultimately lead to heightened agility and greater productivity across the enterprise.

Architects, analysts and IT management will appreciate the ways that different data flows can be used to visualize, understand and contribute to effective business processes when business models and data models meet.

Tags: Enterprise Planning, Software Development Tools, Internet and Web, IT Budgeting		   
whitepaper Amerifit Brands Facilitates Business Growth With Automated Manufacturing Resource Planning Solution2009-11-01 Oracle
  Amerifit Brands, Inc. wanted to replace the company's outdated order and inventory systems with a scalable, comprehensive Manufacturing Resource Planning (MRP) system to enable accelerated company growth and increase data visibility across the supply chain, including inventory and fill rates, to improve process efficiency. Amerifit Brands, Inc. worked with Oracle Partner Zanett Commercial Solutions, Inc. to implement a MRP system based on Oracle Supply Chain Planning, Oracle Order Management, and Oracle Financials and leveraged Oracle Business Accelerators, which provided proven business flows and best practices that helped make the Oracle system cost effective for the midsize company.

Tags: IT Budgeting		   
whitepaper Surgutneftegazbank ZAO Automates Business Processes and Improves Financial Decision-Making2009-11-01 Oracle
  Surgutneftegazbank ZAO wanted to enable swift analysis of bank business activities to support intelligent decision-making in the financial planning process and deploy an automated budgeting system to optimize operating costs, measure the cost-effectiveness of individual departments, and improve motivation across bank structures. The challenge was to prepare management reports to provide bank stakeholders with accurate information on the profitability of products, customers, and overall banking operations. Surgutneftegazbank ZAO worked with Oracle Partner RDTEX ZAO to implement Oracle Financial Services applications to automate business processes for financial risk management, budgeting and planning, management reporting, and statutory reporting.

Tags: Business Functions, IT Budgeting		   
whitepaper Virtual Campus Solution Delivers Return on Investment in First Year of Operation2009-11-01 Microsoft
  E-learning specialist Aula Salud wanted a highly available, robust, and cost-effective solution to deliver education programs with video streaming for healthcare professionals in Spain. Aula Salud chose Atnova, which offered this kind of solution based entirely on Microsoft technologies, rather than open-source development tools. With these solutions, Aula Salud achieved increased student numbers and a return on investment in the first year.   
whitepaper Accounting Services Firm Upgrades Messaging to Improve Availability, Reduce Costs2009-11-01 Microsoft
  Baker Tilly, an independent firm of chartered accountants and business advisers, has more than 2,200 employees in 25 locations across the United Kingdom. Effective communication and collaboration are critical to these workers so that they can deliver timely, quality advice to help their clients. Baker Tilly was looking to deploy a unified communications solution that would make it easier for employees in different parts of the organization to work together. In addition, Baker Tilly wanted to improve the disaster recovery and e-discovery capabilities of its messaging environment. To achieve these goals, the company deployed a pilot of Microsoft Exchange Server 2010.

Tags: Internet and Web, IT Budgeting		   
whitepaper Software Company Efficiently and Cost-Effectively Delivers Software-Plus-Services2009-11-01 Microsoft
  Acumatica is a software company that develops enterprise resource planning and business accounting software. Acumatica developed its Web-based software using the Microsoft .NET Framework and offered on-premises software that required customers to invest in application and database servers. The company wanted to deliver a software-plus-services solution to its customers, effectively hosting and managing its solutions on the Internet through data centers. Acumatica chose to develop its software-plus-services application using Windows Azure and Microsoft SQL Azure. As a result, Acumatica developed its hosted offering in five weeks, reduced capital expenditures, reduced the deployment time for customers while improving their ability to quickly scale up and down, and improved its time-to-market for new services.

Tags: IT Budgeting, IT Infrastructure