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Title Date Added Company

Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management 2008-05-01 Serena Software

In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you and your company can easily manage, evaluate, and execute on your resource demands. After reading this white paper you will have a clear understanding of:

What Demand Management is (basic and advanced)

Common sources of demand on resources

How to approach various Demand Management scenarios

Tags: Strategic Planning, Methodology, Services, IT Reliability

The new information agenda: do you have one? 2008-04-16 IBM

An information agenda serves as both strategy and tactical roadmap, bringing together the people, processes and technology necessary for a CIO to transform information into a trusted business asset.
Read this white paper to find out the latest information around this topic

Assessing the Role of IT in BPO Success: 2008 Market Study Update 2008-03-17 EquaTerra

Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort. Buyers must clearly understand the enabling and debilitating impacts that the chosen provider's IT environment, as well as their own current and retained IT environment, will have on their BPO efforts. The BPO sourcing process must thoroughly assess the capabilities of candidate service providers' IT solutions.

Event Technology Company Improves Performance and Reliability 50%, Lowers TCO $700K 2008-03-12 Microsoft

PSAV specializes in planning, producing, and executing complex presentations and business theater events that require cutting-edge solutions. They needed to centralize applications and data in order to minimize loss from replication issues, reduce staff hours allocated to replication issues, extend the life of the current hardware, and simplify maintenance. Windows Server 2008 was chosen as the foundation for PSAV's key business workloads. Six servers were deployed, running Terminal Services in a load-balanced configuration, and its remote offices were given access to the centralized business applications. The following new Terminal Services features helped support the deployment: Terminal Services (TS) Gateway, Terminal Services (TS) Session Broker, Terminal Services (TS) RemoteApp, Terminal Services (TS) Web Access, and Terminal Services Easy Print.

Tags: Windows Server 2008

On-Demand or On-Premise? Software Best Practices for Midsize Businesses 2008-03-07 SAP

This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you.

Tags: ERP, Business Management, MSP, Cost Control - Risk Mgmt.

EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction 2008-03-01 Avaya

With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System.

Tags: Call Center - Contact, CRM Software

The Evolution of Information Technology: Don't Forget the People 2008-02-19 Deloitte LLP

The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emphasis by Chief Information Officers (CIOs) on the people dimension of IT transformation can help boost IT's overall value to the company and make it a more effective agent of change. Five key people and organizational areas are explained in comprehensive detail for consideration by the CIO strategizing a new path for his or her IT function: creating new IT service delivery and operating models; developing and executing a sourcing strategy; aligning the IT organization structure with the company; upgrading IT skills and capabilities; and facilitating Sarbanes-Oxley compliance.

Tags: Resources Mgmt., Strategic Planning

EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO 2008-02-18 EquaTerra

As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at this point by design or default, multi-sourcing introduces both additional opportunities and complexities into the ITO equation. At minimum, multi-sourcing mandates changes and improvements in how buyers manage their multi-supplier outsourcing environment.

EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control 2008-02-18 EquaTerra

The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer actively engaged with one of the parties involved, particularly if the provider is on the receiving end of a hostile bid. A solid outsourcing arrangement, however, is structured to anticipate and respond to futures changes. This is a necessity in a business relationship that spans multiple years. M&A is an event that buyers must proactively address as part of their outsourcing strategy.

Multi-Lingual, Multi-Environment Testing to Improve Product Quality for FLIR Systems 2008-02-01 MindTree Consulting

MindTree Consulting conducted fast-tracked, automated testing of tools used for assuring the quality of a range of infrared cameras offered by FLIR Systems, the world leader in thermal imaging applications. Leveraging its Testing Center of Excellence, MindTree tested the application in multiple environments and four languages in just one week and identified hundreds of high risk issues. By partnering with MindTree the client achieved the confidence to launch new applications and feature enhancements in the market within a shorter timeframe.

Tags: Application Development

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Title	Date Added	Company
Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management	2008-05-01	Serena Software
In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you and your company can easily manage, evaluate, and execute on your resource demands. After reading this white paper you will have a clear understanding of: What Demand Management is (basic and advanced) Common sources of demand on resources How to approach various Demand Management scenarios Tags: Strategic Planning, Methodology, Services, IT Reliability
The new information agenda: do you have one?	2008-04-16	IBM
An information agenda serves as both strategy and tactical roadmap, bringing together the people, processes and technology necessary for a CIO to transform information into a trusted business asset. Read this white paper to find out the latest information around this topic
Assessing the Role of IT in BPO Success: 2008 Market Study Update	2008-03-17	EquaTerra
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort. Buyers must clearly understand the enabling and debilitating impacts that the chosen provider's IT environment, as well as their own current and retained IT environment, will have on their BPO efforts. The BPO sourcing process must thoroughly assess the capabilities of candidate service providers' IT solutions.
Event Technology Company Improves Performance and Reliability 50%, Lowers TCO $700K	2008-03-12	Microsoft
PSAV specializes in planning, producing, and executing complex presentations and business theater events that require cutting-edge solutions. They needed to centralize applications and data in order to minimize loss from replication issues, reduce staff hours allocated to replication issues, extend the life of the current hardware, and simplify maintenance. Windows Server 2008 was chosen as the foundation for PSAV's key business workloads. Six servers were deployed, running Terminal Services in a load-balanced configuration, and its remote offices were given access to the centralized business applications. The following new Terminal Services features helped support the deployment: Terminal Services (TS) Gateway, Terminal Services (TS) Session Broker, Terminal Services (TS) RemoteApp, Terminal Services (TS) Web Access, and Terminal Services Easy Print. Tags: Windows Server 2008
On-Demand or On-Premise? Software Best Practices for Midsize Businesses	2008-03-07	SAP
This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you. Tags: ERP, Business Management, MSP, Cost Control - Risk Mgmt.
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction	2008-03-01	Avaya
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System. Tags: Call Center - Contact, CRM Software
The Evolution of Information Technology: Don't Forget the People	2008-02-19	Deloitte LLP
The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emphasis by Chief Information Officers (CIOs) on the people dimension of IT transformation can help boost IT's overall value to the company and make it a more effective agent of change. Five key people and organizational areas are explained in comprehensive detail for consideration by the CIO strategizing a new path for his or her IT function: creating new IT service delivery and operating models; developing and executing a sourcing strategy; aligning the IT organization structure with the company; upgrading IT skills and capabilities; and facilitating Sarbanes-Oxley compliance. Tags: Resources Mgmt., Strategic Planning
EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO	2008-02-18	EquaTerra
As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at this point by design or default, multi-sourcing introduces both additional opportunities and complexities into the ITO equation. At minimum, multi-sourcing mandates changes and improvements in how buyers manage their multi-supplier outsourcing environment.
EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control	2008-02-18	EquaTerra
The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer actively engaged with one of the parties involved, particularly if the provider is on the receiving end of a hostile bid. A solid outsourcing arrangement, however, is structured to anticipate and respond to futures changes. This is a necessity in a business relationship that spans multiple years. M&A is an event that buyers must proactively address as part of their outsourcing strategy.
Multi-Lingual, Multi-Environment Testing to Improve Product Quality for FLIR Systems	2008-02-01	MindTree Consulting
MindTree Consulting conducted fast-tracked, automated testing of tools used for assuring the quality of a range of infrared cameras offered by FLIR Systems, the world leader in thermal imaging applications. Leveraging its Testing Center of Excellence, MindTree tested the application in multiple environments and four languages in just one week and identified hundreds of high risk issues. By partnering with MindTree the client achieved the confidence to launch new applications and feature enhancements in the market within a shorter timeframe. Tags: Application Development