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 TitleDate AddedCompany
whitepaper Event Technology Company Improves Performance and Reliability 50%, Lowers TCO $700K2008-03-12 Microsoft
  PSAV specializes in planning, producing, and executing complex presentations and business theater events that require cutting-edge solutions. They needed to centralize applications and data in order to minimize loss from replication issues, reduce staff hours allocated to replication issues, extend the life of the current hardware, and simplify maintenance. Windows Server 2008 was chosen as the foundation for PSAV's key business workloads. Six servers were deployed, running Terminal Services in a load-balanced configuration, and its remote offices were given access to the centralized business applications. The following new Terminal Services features helped support the deployment: Terminal Services (TS) Gateway, Terminal Services (TS) Session Broker, Terminal Services (TS) RemoteApp, Terminal Services (TS) Web Access, and Terminal Services Easy Print.

Tags: Windows Server 2008		   
whitepaper EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction2008-03-01 Avaya
  With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System.

Tags: Call Center - Contact, CRM Software		   
whitepaper Multi-Lingual, Multi-Environment Testing to Improve Product Quality for FLIR Systems2008-02-01 MindTree Consulting
  MindTree Consulting conducted fast-tracked, automated testing of tools used for assuring the quality of a range of infrared cameras offered by FLIR Systems, the world leader in thermal imaging applications. Leveraging its Testing Center of Excellence, MindTree tested the application in multiple environments and four languages in just one week and identified hundreds of high risk issues. By partnering with MindTree the client achieved the confidence to launch new applications and feature enhancements in the market within a shorter timeframe.

Tags: Application Development		   
whitepaper Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support2007-12-19 Cisco Systems
  This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a newly designed implementation of a Cisco Customer Voice Portal, Cisco Pre-Routing features, and a Cisco ICM-to-ICM system link to handle inbound calls for Linksys, a division of Cisco.

Tags: Call Center - Contact, ROI - TCO		   
whitepaper How Cisco IT Uses Software Configuration Management to Minimize Business Risk2007-12-17 Cisco Systems
  This case study describes Cisco IT's adoption of Software Configuration Management (SCM) to help reduce the business risk that can result from application changes. The Cisco global network is a leading-edge enterprise environment that is one of the largest and most complex in the world. Cisco customers can benefit from Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Application Development		   
whitepaper Bringing the Chicago Sun-Times to Facebook2007-12-01 Pathfinder Development
  Chicago Sun-Times News Group, one of the Nation's largest news outlets, serving over 120 communities. The Chicago Sun-Times, under tight deadlines and limited resources, needed to: increase audience reach; develop new ad revenue sources; and find new media outlets and channels. Design and development of the YourSeason Facebook application; targeting teens and young adults.

Tags: Application Development		   
whitepaper Global Print Solution Provider Uses New Operating System to Drastically Reduce Costs2007-10-01 Microsoft
  Six years ago Heidelberger Druckmaschinen AG, a global leader in print solutions, embarked on an innovative IT strategy, which included replacing the company's nearly 14,000 client computers with new models every three years. In early 2007, the company faced the decision whether to continue using Windows XP Professional and Microsoft Office 2003 on new computers, or to upgrade to Windows Vista and the 2007 Microsoft Office system. After a comprehensive financial analysis, the company realized that upgrading to Windows Vista and the 2007 Microsoft Office system simultaneously will save about 750,000 Euro (U.S. $1.1 million). The company currently has 6,000 computers running Windows Vista and is on track to deploy an additional 5,000 by December 2007.

Tags: Windows Vista		   
whitepaper SAP Case Study: University of Fribourg2007-09-28 SAP
  The University of Fribourg, had approximately 8,600 students (of which 16% were foreign), 160 professors and 350 lecturers. Keeping the books for the University of Fribourg is no easy task - there are a large number of funds to administer, and the state-sponsored institution does not have total control over all of its resources and expenditures. The previous IT solution, which was enhanced many a time to take account of these aspects, was no longer satisfactory. Within a project involving all the users concerned and spearheaded by a team of three persons, the choice for a replacement solution went to SAP's R/3 System, which was implemented in record time.

Tags: ERP, 		  
whitepaper Insurance Service Provider Chooses SAP Hosting2007-09-28 SAP
  Offering the full range of insurance products - for cars, liability, buildings, accidents, and life - Offentliche Versicherung Braunschweig, an insurance company in Brunswick (Braunschweig), Germany, has something for everyone. It is part of the Sparkassen-Finanzgruppe and has a premium volume of approximately ?320 million. The company wanted to reduce costs and free up resources to concentrate on core activities by outsourcing IT operations. As a solution the company deployed SAP Hosting, mySAP ERP. This resulted in lower costs, stable, reliable system operation, rapid response time and flexible support.

Tags: ERP		   
whitepaper Omnify Software Case Study: Intelligent Manufacturing Solutions (IMS)2007-09-24 Omnify Software
  Intelligent Manufacturing Solutions (IMS) is a full service Electronics Manufacturing Services (EMS) provider, specializing in New Product Introduction and Quick Turn Assembly, from Prototype through Moderate Run Production. With increasing competition among EMS providers, both locally and offshore, IMS needed a means to escalate their value-add and provide the highest level of service to their customers. IMS wanted to become a true extension of their customers. The Omnify solution allows IMS to tailor their services to meet customers' unique requirements. For those customers requesting in-depth interaction, IMS is able to provide services such as sourcing and Approved Vendor List (AVL) expansion, working real-time during product development. IMS leverages OmniBOM, Omnify's Bill Of Material (BOM) processing tool, for all customer levels.

Tags: Internationalization - Expansion