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 TitleDate AddedCompany
whitepaper ITIL and Best Practices Frameworks; featuring HP and Results Positive!2008-06-16 Hewlett-Packard (HP)
  Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services IT is delivering to the business. View this informative, on-demand rich media discussion, featuring noted industry experts, on ITIL and Best Practices Frameworks to learn how to bring key information together into a central source that will enable better decisions within your organization.

Tags: Strategic Planning, Services, IT Reliability, ITIL		   
whitepaper Linux Journal: The Hosting Service Provider for Superior IP Performance2008-06-16 Verio
  When you're tasked with ensuring the highest possible performance levels for IP applications, your choice for a hosting service provider is clearly Verio.

Verio's robust portfolio of Linux-based services delivers state-of-the-art performance, reliability, and security. Verio Linux VPS, Linux MPS, and dedicated servers are based on the Red Hat Enterprise Linux (RHEL) operating system to deliver the best of opensource technology and the stability of a true enterprise-class platform.

Verio and its parent company, NTT Communications, helped shape the IP industry and continuously invest in a worldclass global tier network designed exclusively to move Internet traffic fast. The data-only network provides high-volume transport at commercial-strength bandwidths. There are no voice ride-alongs to impede the flow of traffic.

Read this paper for the seven reasons why a vast number of professionals in the Linux community rely on the world-class services Verio provides.

Tags: IP Technologies, MSP, Resources Mgmt., Strategic Planning, Linux Server OS		   
whitepaper Go Green with Ease: Five Steps for Small Businesses2008-06-12 Cisco Systems
  Smart information technology (IT) strategies can reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses. With employee awareness and participation, even the busiest SMB can adopt simple "green" strategies that require little to no additional equipment or labor expenditures. View this page for five enviro-friendly IT strategies to consider.

Tags: Strategic Planning, Mobile - Wireless Communications, Server Consolidation		   
whitepaper An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge2008-06-11 IBM
  This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Tags: Blades, Strategic Planning, Server Consolidation, Virtualization		   
whitepaper Podcast: Green Business is Good Business for Credit Union2008-06-11 Cisco Systems
  Listen to this podcast to hear Sarah Johnson, technology coordinator for Coastway Credit Union, explain how going green not only helps save the planet, but also saves money and increases productivity. Download or stream this installment of the Cisco Innovators Podcast Series.

Tags: Resources Mgmt., Strategic Planning		   
whitepaper Upgrading Your Network for CRM? Six Things to Consider2008-06-10 Cisco Systems
  Thinking about adding customer relationship management tools to your Cisco Unified Communications phone system? Here are six things to consider before you upgrade your network.

Tags: CRM Software, Network Design, Strategic Planning		   
whitepaper Eight Strategies for First-rate Customer Service2008-06-10 Cisco Systems
  Are you providing your customers with the satisfying experience that will keep them coming back? In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction. But now more than ever it's also about anticipating and meeting a person's or company's wants, not just needs. View this page to see eight strategies that will create relationships with your customers that keep them coming back.

Tags: Call Center - Contact, CRM Software, Sales - Marketing, Strategic Planning		   
whitepaper Voice Architectures and Deployment Models2008-06-09 Global Knowledge
  As companies migrate from traditional telephony to Voice over IP (VoIP), there are more design decisions to make when choosing the most appropriate implementation type. The choices include variations of centralized or distributed architectures, as well as a choice of call control protocols. This Cisco training white paper explains some of the choices and their pros and cons.

Tags: Telephony Systems - PBX, Telecom Services, Strategic Planning		   
whitepaper SOA Management: Bringing SOA into the mainstream of IT operations2008-06-06 Hewlett-Packard (HP)
  Managing SOA services is usually done by a specific project team initially. However, in the long run, SOA must be managed in production by IT operations to take advantage of trusted operational processes. This paper describes an approach to SOA management that integrates SOA into the fabric of IT by addressing the unique aspects of SOA management and balances the needs of the initial SOA project team with the needs of the enterprise.

Tags: Resources Mgmt., Strategic Planning, Service-Oriented Architecture		   
whitepaper Five Strategies for Reducing the High Cost of Online Consumer Authentication2008-06-05 Verisign
  This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers, join a network, choose a solution that enables interoperability and to use a trusted provider.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services