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 TitleDate AddedCompany
whitepaper Virtual Private Servers (VPS)2009-11-13 Verio
  Virtual Private Servers (VPS) are increasingly viewed as a simple and cost-effective alternative to purchasing, managing, and supporting dedicated server hardware and software resources for a broad range of applications and services. Learn about the features and benefits of VPS as well as the most important issues for IT professionals who want to maximize its potential for savings, efficiency, and the greatest possible return on investment (ROI).

Tags: Enterprise Planning, Security Administration, IT Budgeting		   
whitepaper Looking for a fast payback? 10 Minutes with Free Tool Can Save Thousands2009-11-12 IBM
  Spend 10 minutes with free JDE ROI Tool and see how you can save thousands with a JD Edwards technology refresh. The tool lets you:
  • identify strategic drivers
  • conduct a brief benefits analysis
  • demonstrate the significant value you could achieve by upgrading
  • current ERP solution and your hardware platform
  • predict the ROI for refreshing the technology
The JDE tool even has a user-friendly video tutorial that shows how you can tailor the parameters to meet your specific needs and business scenarios. It's easy! Learn more at



Tags: Enterprise Planning, IT Budgeting, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper 3 Strategies for Reducing IT Support Costs2009-10-29 Citrix Online
  As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Forrester Strategies for Assessing IT Business Satisfaction2009-10-29 Citrix Online
  If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper CDPS Analyst Interview with John Webster of Illuminata2009-10-26 IBM
  Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of Illuminata," to see how the IBM® Comprehensive Data Protection Express solution addresses the needs of midmarket companies that don't have adequate backup and recovery capabilities for their critical data.

Tags: Network Management, Data Infrastructure, IT Budgeting, User Satisfaction		   
whitepaper Preventing Data Breaches in Privileged Accounts Using Access Control2009-10-14 BeyondTrust
  It is critical that organizations are proactive in their approach to mitigating insider threats. Week-after week there are disturbing, déjà vu-like stories of significant data breaches, arrests connected to insider attacks, or investigation reports emphasizing the necessity to control privileged accounts that hold highly sensitive data. This white paper explores insider attacks, threats and risks involved across every enterprise. Lastly, we will recommend a sound, cost-saving solution to prevent a disaster from happening to a company's financial assets and reputation using access control.

Tags: Security Administration, IT Budgeting, IT Budgeting, Server Hardware		   
whitepaper Why Free Patch Management Tools Could Cost You More2009-10-12 KACE
  As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems and servers, it is important to consider the total cost of ownership (TCO) and the difference in key capabilities between point patching products and comprehensive patch management solutions. This white paper uncovers those differences.

Tags: Network Technologies, Security Administration, IT Budgeting, IT Budgeting		   
whitepaper IBM® Industry Podcast series: Tips for Thriving in Today's Economy with BPM.2009-10-07 IBM
  Today, more than ever, organizations must deliver the benefits of cost optimization and business agility. This Podcast series explains how that goal can be realized through dynamic Business Processes Management. The series focuses on banking, government, healthcare, insurance, cross-industry and retail.

Tags: IT Budgeting