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 TitleDate AddedCompany
whitepaper Understanding Total Cost of Ownership in Building an Advanced Store Systems Business Case2008-01-01 IBM
  This IDC Global Retail Insights Opinion paper provides a detailed view of the considerations required to evaluate advanced store systems platforms and how to ensure that the retailer's business priorities are fully addressed in the business value analysis. It examines the importance of using a Total Cost of Ownership (TCO) model as a more accurate reflection of investment cost and benefit than mere asset purchase. It analyzes research results that show the different store systems evaluation priorities used by different retail industry segments and provides sample retailer models and financial metrics to use as guides, concluding with a review of the full value proposition that can result from a broad, strategic investment in new retail POS technologies.

Tags: Point of Sale Devices, Transaction Management, 		  
whitepaper The Definitive Guide to Midmarket ERP Solutions2008-04-18 Inside ERP
  An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are not just for mega-corporations; in fact, midmarket companies have more options than ever before at increasingly competitive prices. But as with any complex technology, choosing an ERP solution requires careful research. This comprehensive guide offers everything you need to know when it comes to deciding on an ERP package, from knowing what questions to ask to visualizing how offerings from major vendors stack up.

This white paper includes: 		  
whitepaper Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support2007-12-19 Cisco Systems
  This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a newly designed implementation of a Cisco Customer Voice Portal, Cisco Pre-Routing features, and a Cisco ICM-to-ICM system link to handle inbound calls for Linksys, a division of Cisco.

Tags: Call Center - Contact, ROI - TCO		   
whitepaper How Cisco IT Achieves Consolidation and Standardization in the Data Center2007-12-18 Cisco Systems
  The need to manage and build isolated islands for each application cost Cisco IT too much in resources and flexibility, and a solution was required. Underutilization of resources is a major factor in high TCO. Like many enterprises, Cisco is challenged to control the costs and improve the inefficiencies of maintaining a number of nonstandard, siloed business application environments. Cisco is undertaking a radical data center redesign with the goal of creating a single high-performance computer-processing environment powering a wide range of applications and services, including security, application optimization, and management. Although the data center has not yet been fully realized, the foundational technologies are being established on the way toward complete decentralization, virtualization, and dynamic provisioning.

Tags: ROI - TCO, Virtualization		   
whitepaper A Closer Look at SaaS Purchasing Behaviors and Attitudes2007-12-17 Citrix Online
  The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of SaaS purchasing behaviors and attitudes. Download the research brief to review the study's full findings.

Tags: Collaborative Web, ROI - TCO, Strategic Planning, Service-Oriented Architecture		   
whitepaper Responding quickly to changing markets: Anticipate, Adapt, Excel2007-12-12 SAP
  Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct advantage over larger competitors: agility. With fewer organizational layers and less-rigid processes, smaller businesses can act much faster than the big-gun competition. When your business is poised to handle challenges with agility and speed, market changes become opportunities to excel.

Tags: ERP, Sales Force Automation, ROI - TCO		   
whitepaper Can You Believe in ROI?2007-12-03 BMC Software
  Demonstrating ROI is particularly important because most IT organizations are focusing their attention on becoming a source of business value, equal to other revenue-generating departments in the company. This approach requires a heightened focus on the value of every dollar IT spends, and the ability to describe value in terms that business leaders can understand. This paper reviews a framework to help establish whether ROI analysis is effective by determining whether it adheres to four key criteria: credible, conservative, customer focused, and comprehensive.   
whitepaper Compare Top Hosted VoIP Phone Systems From Vendors like Aptela, Packet8 and Covad2008-02-12 VoIP-News
  Research the leading hosted PBX systems from major vendors and compare the features and services that are important to you.

A new phone system is a critical element of your business. You can't afford to make a mistake but you also know that you need to have technology and features that will help you expand as well as a system that can grow with your success. Finding out which hosted PBX phone systems offer exactly which features and services can be very difficult and time consuming. VoIP-News has gathered together all the pertinent and important information about features, services, benefits and cost in one place.

The VoIP-News Hosted PBX Comparison Guide looks at hosted PBX systems from leading vendors like Packet8, Aptela, Covad, Bandwidth.com and others to help you make a straightforward comparison as part of your research and evaluation of which system to invest in.

Download this critical Comparison Guide now!

Tags: Telephony Systems - PBX, ROI - TCO, Strategic Planning		   
whitepaper Intersys Enables Next-Day Order Fulfillment and Achieves Return on Investment in One Year2007-12-01 Oracle
  Founded in 1962, Intersys SA is one of the largest companies in Greece in the information technology sector. Intersys SA wanted to deliver better and faster financial reports to senior management and reduce warehousing and inventory management costs. The challenge was to automate sales and order fulfillment processes, reduce administration costs and increase data accuracy by eliminating areas of manual data entry and improve customer service by processing and delivering orders faster and by enabling online inventory checking. The company reduced the time needed to process, assemble, and dispatch a customer order from four days to one day. It enabled warehouse staff to pick and move orders more quickly using barcode readers equipped with mobile/wireless access.

Tags: Warehouse Inventory Management, ROI - TCO		   
whitepaper Quick Start: Real World Definitions of Financial Terms2007-12-01 CIOview
  Real-world definitions of financial terms Return on investment have become such a crucial tool for businesses that several techniques have been developed to measure it. ROInow! uses Generally Accepted Accounting Principles and capital budgeting principles to generate the most commonly used financial metrics. ROInow! will generate Return on Investment (ROI), Net Present Value (NPV), Payback Period and Internal Rate of Return (IRR).   


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