Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Forrester Strategies for Assessing IT Business Satisfaction2009-10-29 Citrix Online
  If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper 3 Strategies for Reducing IT Support Costs2009-10-29 Citrix Online
  As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Improving IT service delivery through an integrated approach to software asset management white paper2009-10-28 IBM
  This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM offerings from IBM can help organizations improve IT service delivery by managing IBM and non-IBM software throughout the asset life cycle.

Tags: Software Development Tools, IT Infrastructure, IT Budgeting, IT Budgeting		   
whitepaper From fear to value; CIO strategies for propelling business through the economic crisis2009-10-26 IBM
  Your aspiration: As a Chief Information Officer, drive change, innovation and efficiency to help build a smarter enterprise that will prosper amidst global competition. Your daily challenge: As a Chief Information Officer, deliver business results faster and better-with less.

Chief Information Officers are being counted on to deliver IT innovation to support the accelerating rate of change and to enable the enterprise to seize new opportunities. At the same time, CIOs must manage an effective, efficient, secure and resilient IT infrastructure to help ensure the organization's survival and success. Use the tabs above to explore key challenges facing CIOs and how to add greater value to your enterprise by meeting them head on. Are you armed to embrace the art of the possible? This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis.

Tags: IT Budgeting, IT Budgeting, IT Budgeting, IT Professionals		   
whitepaper Justifying SQL Server Management Tools in a Down Economy2009-10-22 Quest Software
  These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels?

The secret is to analyze IT budget constraints to save money without crippling service levels. In this Quest white paper, learn the typical IT organization's responses to down cycles. You'll learn how to consider budget distribution, the tools that won't break your budget and the best practices you need to keep service levels high. Read this white paper today.

Tags: IT Budgeting, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper How can today's CIO make the biggest impact on their organization? Learn more here2009-10-21 IBM
  We listened to more than 2500 CIOs worldwide, including 158 CIOs from midsize firms. Those discussions showed us the demands on CIOs are changing, and in reaction, how today's CIOs are redefining their role. Learn more about the role of today's midmarket CIO and what they are doing to achieve three primary goals -- make innovation real, raise the ROI of IT and expand business impact.

Tags: IT Budgeting, IT Budgeting, IT Budgeting, IT Professionals		   
whitepaper Top 10 DMVs for Easier SQL Server Monitoring2009-10-21 Quest Software
  Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable DMVs, and how to use them.
    Learn about the DMVs that can help you:
  • Gain greater insight into your SQL Servers
  • Improve the performance of your databases and their indexes
  • See exactly what users are doing to your SQL instances
Take the mystery out of DMVs, and learn how they can best benefit you. Watch this on-demand webcast today.

Tags: Enterprise Planning, Enterprise Planning, Data Infrastructure, IT Budgeting