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 TitleDate AddedCompany
whitepaper Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst2009-04-20 Axios Systems
  Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops and 8,000 servers in 10 data centres. Each month the company addresses 50,000 Service Desk calls and 10,000 e-mail requests. Northgate IS has used assyst to successfully introduce its "Model Office" - a unique Best Practice oriented approach for Managed Services. Some of the services Northgate IS provides include mobility and access solutions, ICT asset management, storage and protection services for information and applications, infrastructure utilization and carbon footprint, waste and energy cost reduction.

Tags: IT Budgeting, IT Infrastructure		   
whitepaper Dell Managed Services for Small Business Saves the GetLegal.com IT Team Nearly 1,000 Hours Per Year in Maintenance Time2008-09-01 Dell
  Whether an individual is looking for a tax attorney or a large law firm needs a snazzy Web site, GetLegal.com has the solution. A complicated infrastructure threatened to overwhelm the company's two-man IT team, leaving little time to support the company's growth strategy. Dell Managed Services for Small Business designed a customized, multilevel support plan that uses Dell Remote Monitoring software to identify issues throughout the infrastructure before they interrupt business. This minimized implementation time for managed services with low-impact monitoring software and custom service levels.

Tags: Business Functions, IT Budgeting		   
whitepaper How Midas Achieved Maximum Protection of it's Corporate and Retail Network2008-08-01 Dell
  Midas' Vice President of IT, Bennett Cikoch, discusses how one of the world's largest providers of automotive service uses Dell Everdream's on-demand desktop management services to achieve maximum protection of their corporate and retail franchise network along with improved service levels for their IT help desk.

Tags: Intrusion - Tampering, Security Administration, IT Budgeting, IT Budgeting		   
whitepaper Mail Boxes Etc., Inc. Rolls Out Security Initiative to Protect Franchisees from Costly Downtime and Revenue Loss2008-07-18 Dell
  Read how Mail Boxes Etc., Inc., the UPS-owned franchisor of The UPS Store and Mail Boxes Etc. retail locations, uses Dell Everdream's on-demand desktop management services to cost-effectively manage and protect over 9,900 assets, significantly minimizing the risk of downtime and loss due to computer security issues.

Tags: Client System Hardware, IT Budgeting, Handhelds, IT Budgeting		   
whitepaper The Gem Group Achieves 475% Return on Investment through Efficiency Gains2008-07-18 Dell
  Ben Messar, Director of IT for The Gem Group, discusses how they achieved 475% return on investment through efficiency gains by utilizing Dell Everdream's On-Demand Management Services.

Tags: Enterprise Planning, IT Budgeting, IT Budgeting, IT Budgeting		   
whitepaper Walters-Dimmick Petroleum Secures Store Broadband With Safe@Office and SMP On-Demand2008-05-05 Check Point Software Technologies
  Walters-Dimmick Petroleum, Inc. (WDP) is a marketer of Shell petroleum products with a primary focus on the distribution of Shell fuels across Michigan, Indiana, and Ohio. WDP manages more than 58 locations, each of which requires an Internet connection for secure email access and corporate communications. When the company replaced its dial-up service with broadband, it hired a Managed Service Provider (MSP) to implement a complete high-speed DSL solution that included Check Point Safe@Office appliances. In order to effectively manage the Safe@Office appliances within geographically distributed WDP retail locations, Williams selected Security Management Portal (SMP) On-Demand from Check Point.

Tags: Security Administration, IT Budgeting		   
whitepaper Real Results: The True Opportunity of Online Learning2007-11-01 WebEx Communications
  With the advent of online training in the late 1990s, many companies viewed the opportunity to incorporate e-learning into their training mix as simply leveraging technology to reduce costs. However, the true opportunity of online training lies in what happens after it is adopted into an enterprise.

The case studies presented here show real results from organizations that have moved beyond the initial benefits of cost and timesavings available from online training, and have successfully realized greater productivity, efficiency, and strategic advantage.

These three organizations -- Canon, Compulink, and Mexico's National Institute of Public Health (NIPH) -- are some of the many companies and organizations who have used WebEx Training Center to transform not only how they deliver training, but their businesses as well.

Tags: IT Budgeting, IT Infrastructure, Staff Training, IT Professionals		   
whitepaper Real Results Report: Companies maximize eLearning experiences with WebEx Training Center2007-08-01 WebEx Communications
  Whether around the block or across the globe, businesses can now educate their employees anywhere, anytime, without boundaries. Learn how these four companies did it.

Tags: IT Budgeting, IT Infrastructure, Staff Training, IT Professionals		   
whitepaper Real Results Report: WebEx increases productivity for the enterprise2007-07-01 WebEx Communications
  Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. The businesses presented in this report use WebEx online collaboration applications to reach, educate, and support a growing number of employees and customers. Companies can now collaborate anywhere, any time, without boundaries.

See how these four organizations experienced exceptional results by incorporating WebEx into their work environments:
  • BDO Seidman delivered rich and engaging virtual training to its 35 regional offices, saving $5 million in travel costs.
  • Ashland improved business processes by accelerating distribution and improving the quality of information for employees and customers.
  • Cummins leveraged on-demand web conferences to replace in-person meetings. As a result, they slashed travel costs by 80%.
  • Trapeze Networks accelerated market initiatives from two months to two weeks. They also trained the sales and engineering departments in less time.


Tags: Internet and Web, Internet and Web, IT Budgeting, Staff Training		   
whitepaper Combining Three Telecommunications Companies Demands Expediency, a Wide Choice of Solutions and Clinical Execution - VeriSign Delivers2007-02-23 Verisign
  One Communications wanted to merge three disparate company infrastructures into a single SS7 environment within highly aggressive timeframes to leverage business opportunities and minimize competitive exposures. The challenge was to offer subscribers a compelling and fully integrated suite of services, and create a painless transition path for new clients moving away from competition as well as identify a world-class partner with the experience and track record to successfully execute the project within required deadlines and provide comprehensive services on an ongoing basis. The company deployed VeriSign SS7 Signaling Services, VeriSign Number Portability Services and VeriSign Toll-Free Database Services.

Tags: Network Management, IT Budgeting		   

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