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 TitleDate AddedCompany
whitepaper Webcast: Should Your Organization Get Out of the Email Business?2008-09-23 USA.NET
  Email sounds simple, but it's complex technology that is difficult and time-consuming to manage. So more and more organizations are abandoning their on-premise email systems, and moving to a Software as a Service (SaaS) solution. View this on-demand Webcast to hear IDC strategist Mark Levitt describe how business messaging and collaboration have evolved to the point where every organization should evaluate the SaaS option. Included is a case study of MTM Luxury Lodging, a boutique hotel group that leverages hosted technology across their properties including Seattle's Hotel 1000. MTM uses hosted Exchange 2007, SharePoint, Instant Messaging and mobile services, all from USA.NET.

Featured Speakers:
  • Mark Levitt, Vice President for Collaborative Computing, IDC
  • Chuck Marratt, Director of Information Systems, MTM Luxury Hotels
  • Steve O'Brien, VP Managed Messaging Services, USA.NET


Tags: Business Strategies, Electronic Malls, Collaborative Web, Email, Outsourcing, MSP		   
whitepaper Webcast: Competing in an International Markeplace2008-10-15 CDC Software
  David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who are looking to either expand internationally or outsource.

Subject areas in this on-demand Webcast include:
  • Selling considerations - what to think about when selling a product internationally
  • Sourcing considerations - what to think about when producing or outsourcing the production of a product
  • Supply Chain implications - what is needed from a process and technology standpoint within the supply chain to mitigate risks


Tags: Business Management, Procurement - Purchasing, Sales - Marketing, Supply Chain Management		   
whitepaper Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report2008-10-08 siemens
  Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.

Tags: Resources Mgmt., Strategic Planning, ITIL		   
whitepaper ITIL - Service Approach for Siemens Enterprise Communications2008-10-08 siemens
  The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities.

Tags: Resources Mgmt., Strategic Planning, ITIL		   
whitepaper Ziff Davis: Dedicated Hosting Frees Up Internal IT Resources2008-08-22 Verio
  Here's what Ziff Davis says in this insightful white paper about business-critical hosting: "...Organizations should find a service provider that handles the management of dedicated servers. In this way, the organization's IT staff can focus on delivering and supporting its own high-end services."

Download this white paper and learn more about Verio Dedicated Servers, offering multilayered security, scalability, strict Service Level Agreements, and a Tier-1 global network. With more than 500,000 business customers and backed by the resources of NTT, one of the world's largest telecommunications companies, Verio has the stability and expertise you require.

Download and read the paper "The Perfect 10: Top 10 Things to Look for in an Infrastructure Provider" now!

Tags: Outsourcing, MSP, Resources Mgmt., SLA		   
whitepaper Outsourcing Your Infrastructure: Ten Points to Consider When Making the Move2008-08-22 Verio
  Tighter budgets, understaffing, and increased demands to help grow the business and to meet higher service level guarantees are forcing many IT departments to rethink their infrastructure strategy.

One solution that helps in all of these areas is outsourcing. The advantage to offloading the servers and network to a service provider is that it frees up time so an organization's IT staff can work on tasks that deliver more value to the business.

However, the choice to outsource might be difficult to justify to corporate management. A 2007 Wall Street Journal article summed up the situation many IT managers face today. "The rapid growth of outsourcing over the past five years has discouraged many CEOs from developing competitive strategies that rely upon IT services provided by potentially unreliable external sources."

With corporate management having this mindset, IT managers today often need to make a strong case as to why they need to outsource and why a particular provider is the right choice. This paper examines the factors driving IT to outsource and discusses 10 points that will help make the case to upper management.

Tags: Outsourcing, MSP, Service Level Management, Strategic Planning		   
whitepaper A Guide to Providing Proactive Protection to Consumer Online Transactions2008-08-02 Verisign
  This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online, authentication trends, and what can be done by businesses to better protect consumers online.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services		   
whitepaper Castrol Brasil Ltda. Outsources Support for Users and Improves Service2008-08-01 Oracle
  Castrol Brasil Ltda. wanted to eliminate siloed systems and centralize the IT platform to more effectively manage business processes and support company development and optimize user support and monitor calls more accurately. The challenge was to respond to customer demand without relying on the availability of internal teams. Castrol Brasil Ltda. worked with MPL Corporate Software to centralize all procurement, sales, fixed assets, payables, accounting, taxes and instruction processes, enabling Castrol Brasil Ltda. to process more than 100 bills a day as well as provided seamless services to Oracle's JD Edwards' World users in Brazil and Venezuela in a standardized and documented way.

Tags: ERP, Accounting Applications		   
whitepaper Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation2008-07-15 Verisign
  This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued customer participation in online interactions and commerce. It further explains how the network effect can help drive widespread consumer adoption of strong authentication, and the significant benefits available to organizations that choose to participate.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services		   
whitepaper Five Strategies for Reducing the High Cost of Online Consumer Authentication2008-06-05 Verisign
  This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers, join a network, choose a solution that enables interoperability and to use a trusted provider.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services