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 TitleDate AddedCompany
whitepaper Why, What, Where and How of Outsourcing2008-05-02 S5 Systems
  There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It is important the "Why" aligns with the company culture and requirements. Once the "why" is answered, this white paper provides necessary guidelines on "What to outsource", "Where to outsource" and "How to outsource". This paper formalizes the important and necessary steps required to initiate and successfully complete an outsourced project.   
whitepaper How Managed Services has Changed Remote Infrastructure Management2008-03-26 ITC Infotech
  In today's distributed computing environment, critical Information and Communications Technology (ICT) equipment can be located anywhere in the world. These arrangements possess unique challenges for the companies that need to access, manage, and monitor these critical systems 24 hours per day, 7 days per week.

Listen to this on-demand Webcast, as guests Bill Whitney, CTO and co-founder of ION Networks, and Srinath Murthy, Head of Infrastructure for ITC Infotech, share their insights on Remote Service Management, followed by a business case study by Anand Sukumaran of ITC Infotech. Topics include:
  • Autonomic computing and the future of remote service delivery
  • How managed services/outsourcing has changed Remote Infrastructure Management
  • Addressing new security challenges, including the insider threat


Tags: Outsourcing, MSP, Service Level Management, Resources Mgmt.		   
whitepaper Assessing the Role of IT in BPO Success: 2008 Market Study Update2008-03-17 EquaTerra
  Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort. Buyers must clearly understand the enabling and debilitating impacts that the chosen provider's IT environment, as well as their own current and retained IT environment, will have on their BPO efforts. The BPO sourcing process must thoroughly assess the capabilities of candidate service providers' IT solutions.   
whitepaper On-Demand or On-Premise? Software Best Practices for Midsize Businesses2008-03-07 SAP
  This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you.

Tags: ERP, Business Management, MSP, Cost Control - Risk Mgmt.		   
whitepaper EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction2008-03-01 Avaya
  With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System.

Tags: Call Center - Contact, CRM Software		   
whitepaper The Evolution of Information Technology: Don't Forget the People2008-02-19 Deloitte LLP
  The Evolution of Information Technology (IT) is the latest installment in a multipart series on critical issues facing today's IT function. It explains how a stronger emphasis by Chief Information Officers (CIOs) on the people dimension of IT transformation can help boost IT's overall value to the company and make it a more effective agent of change. Five key people and organizational areas are explained in comprehensive detail for consideration by the CIO strategizing a new path for his or her IT function: creating new IT service delivery and operating models; developing and executing a sourcing strategy; aligning the IT organization structure with the company; upgrading IT skills and capabilities; and facilitating Sarbanes-Oxley compliance.

Tags: Resources Mgmt., Strategic Planning		   
whitepaper EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO2008-02-18 EquaTerra
  As the Information Technology Outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at this point by design or default, multi-sourcing introduces both additional opportunities and complexities into the ITO equation. At minimum, multi-sourcing mandates changes and improvements in how buyers manage their multi-supplier outsourcing environment.   
whitepaper EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control2008-02-18 EquaTerra
  The outsourcing service provider market has historically experienced a steady stream of Mergers and Acquisitions (M&As) which began to pick up in 2007. An M&A event can be worrisome for a buyer actively engaged with one of the parties involved, particularly if the provider is on the receiving end of a hostile bid. A solid outsourcing arrangement, however, is structured to anticipate and respond to futures changes. This is a necessity in a business relationship that spans multiple years. M&A is an event that buyers must proactively address as part of their outsourcing strategy.   
whitepaper Creating Cost and Energy Efficiency through Outsourcing Hosting Solutions2008-02-04 Rackspace
  The White Paper looks at the efficiencies of outsourcing web and online infrastructure in an increasingly volatile and environmentally aware society. Specifically the white paper looks at the benefits of managed web hosting services compared with in-house hosting using a company's own datacentre facilities.

Tags: Outsourcing, Server Consolidation		   
whitepaper Yankee Group - Software as a Service Dramatically Improves CRM Success2008-02-01 Oracle
  This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.

Tags: CRM Software, Sales Force Automation, Sales - Marketing, Strategic Planning