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 TitleDate AddedCompany
whitepaper Automating Change Management Responsibly2009-09-17 IBM
 
Automating Change Management Responsibly

Please join Dennis Drogseth, Vice President of Enterprise Management Associates and Stephen Nunn, Associate Partner of Accenture to discuss the economic and procedural value of process automation in your environment. Dennis will provide an overview of the advantages of automating IT processes citing industry statistics indicating automation is becoming evermore important in a challenging economic environment. He then outlines specific areas within the IT process domain that can be automated and specific items that should be considered with their automation. Dennis finishes with a more in-depth look at automating the Change process in a responsible and acceptable manner. Stephen will follow Dennis with a presentation on how Tivoli Automation solutions help Accenture's customers reduce costs and create operational efficiencies. His presentation will illustrate through examples how the implementation of process automation can and does provide tangible positive results.

Join this live webcast today!

Speakers:

Stephen Nunn, Associate Partner, Accenture

Dennis Drogseth, Vice President of Research, IT Megatrends, Analytics and CMDB Systems, EMA

Tags: IT Budgeting, Enterprise Planning, IT Budgeting, IT Budgeting		   
whitepaper Simplify Backup for Your Business with Symantec Online Backup2008-03-06 Symantec
  Symantec Online Backup provides businesses with secure, affordable backup and recovery for PCs and servers over the Internet. Easy to set up and easy to use, Online Backup can start protecting critical data in minutes. Online Backup automatically stores your backup data in secure, off-site data centers managed by the market leader in data protection. Just set it, forget it, and get back to running your business.

View this Webcast to learn how Symantec Online Backup can simplify backup for your business and improve your disaster recovery strategy.

Tags: Data Infrastructure, Data Infrastructure, Data Tools, User Satisfaction, IT Infrastructure, IT Budgeting, IT Budgeting, Data Tools		   
whitepaper Webcast: Should Your Organization Get Out of the Email Business?2008-09-23 USA.NET
  Email sounds simple, but it's complex technology that is difficult and time-consuming to manage. So more and more organizations are abandoning their on-premise email systems, and moving to a Software as a Service (SaaS) solution. View this on-demand Webcast to hear IDC strategist Mark Levitt describe how business messaging and collaboration have evolved to the point where every organization should evaluate the SaaS option. Included is a case study of MTM Luxury Lodging, a boutique hotel group that leverages hosted technology across their properties including Seattle's Hotel 1000. MTM uses hosted Exchange 2007, SharePoint, Instant Messaging and mobile services, all from USA.NET.

Featured Speakers:
  • Mark Levitt, Vice President for Collaborative Computing, IDC
  • Chuck Marratt, Director of Information Systems, MTM Luxury Hotels
  • Steve O'Brien, VP Managed Messaging Services, USA.NET


Tags: E-commerce - E-Business, E-commerce - E-Business, Internet and Web, Internet and Web, IT Budgeting, IT Budgeting		   
whitepaper Webcast: Competing in an International Markeplace2008-10-15 CDC Software
  David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who are looking to either expand internationally or outsource.

Subject areas in this on-demand Webcast include:
  • Selling considerations - what to think about when selling a product internationally
  • Sourcing considerations - what to think about when producing or outsourcing the production of a product
  • Supply Chain implications - what is needed from a process and technology standpoint within the supply chain to mitigate risks


Tags: Enterprise Planning, Business Functions, Business Functions, Customer Management		   
whitepaper 7 Ways to Reduce your 2008 IT Burden with Email Hosting2007-12-04 USA.NET
  Begin a plan to reduce the IT costs and resources associated with managing your organization's email system. View this on-demand webinar to learn how USA.NET can help you solve seven costly and time consuming problems that will impact your organization soon, if they haven't already.

Don't miss this chance to find out how upgrading to Microsoft Exchange 2007, advancements in mobile messaging, increased security concerns and a growing number of regulatory compliance laws will impact your in-house email system and IT staff. Hear how email hosting will help you focus on projects that are strategic to your business and allow you to free up your budget, staff and infrastructure from the challenges of managing a complex in-house email system.

You'll learn:
  • What to consider when choosing between an in-house system and a hosting provider.
  • The current trends in mobility, collaboration, unified messaging, application integration and email security that will affect your business.
  • How a business of any size can gain the reliability and messaging infrastructure of a Fortune 50 enterprise.
    • The challenges and IT drain of continually upgrading, managing and patching your messaging system to keep your business connected and in sync 24x7.
  • How to select an email provider that will help your business grow.
View this webinar, featuring Steve O'Brien, Sr. Director of Service Development, and John Devenyns, Sr. Solutions Consultant, from USA.NET today!

Tags: IT Budgeting, IT Budgeting, Internet and Web, IT Budgeting		   
whitepaper Peak Efficiency: Streamlining Small and Mid-Sized Businesses2007-12-01 Cisco Systems
  This webcast examines ways to improve efficiency through outsourcing or out-tasking. The presenter discusses how and why to go multinational the day one opens the doors.

Tags: Enterprise Planning		   
whitepaper Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)2007-11-19 Microsoft
  Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, Microsoft IT took two approaches off-shoring and outsourcing the internal helpdesk (including service desk and deskside support) and developing a number of call-avoidance techniques. The attendee of this webcast will hear firsthand the benefits and lessons learned from outsourcing, in addition to the programmatic approach and high client satisfaction for problem resolution and call reduction through call-avoidance techniques.

Tags: IT Budgeting		   
whitepaper Webcast: Cadbury Schweppes and B2B Process Management2007-10-23 Sterling Commerce
  View this on-demand Webcast to see how Cadbury Schweppes is leveraging B2B Process Management to control the increasing complexity of their trading community -- complexity that's due to acquisition and growth.

Find out how managed service providers can accelerate B2B collaboration with supply chain partners and reduce the total cost of ownership of B2B operations. You'll learn how to:
  • Rapidly grow and adapt your B2B community while freeing up internal resources to concentrate on core business processes
  • Drive cost reduction and increased reliability through efficient provisioning, management capabilities, and real time business process intelligence
  • Achieve competitive advantage by increasing customer satisfaction and ensuring supplier compliance to get new products and services to market faster


Tags: IT Budgeting, Enterprise Planning, IT Budgeting, IT Budgeting		   
whitepaper Webcast: Leveraging IT for Competitive Advantage2007-08-16 Sterling Commerce
  In this on-demand Webcast, hear from Paul Gonzalez, Business Solutions Architect with ViewSonic Corporation, about how his company has been able to turn IT into a strategic tool. Discover how ViewSonic uses Sterling Commerce B2B integration technology to bring internal and external partner systems together making ViewSonic an easier company with which to do business.

Tags: IT Budgeting, E-commerce - E-Business, IT Infrastructure, IT Budgeting		   
whitepaper Symantec Data Protection Operational and Residency Services Flexible, Cost-Effective Outsourcing and Staff Augmentation Services0000-00-00 Symantec
  The attendee of this webcast will discover how Symantec Data Protection Operational and Residency Services can deliver a cost-effective approach to help to meet SLAs, reduce operational inefficiencies, maximize the utilization of Symantec and 3rd party data protection technologies and allows to focus on the organization's strategic business priorities without distraction. These flexible service offerings provide continuous data protection expertise that can be delivered via Operational Services that allows to outsource key data protection functions to Symantec's experts under customized service level agreements or with Residency Services to augment the existing staff with onsite technical or business knowledge.

Tags: Data Tools, User Satisfaction		   

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