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Title Date Added Company

How to Choose an Offshore Outsourcing Development Partner 2007-01-01 SolovatSoft

Offshore software development outsourcing offers many benefits, among them faster time to market, lower costs, access to high-level programming talent without hiring hassles, and more time to focus on core competencies. But you'll get those benefits only if you choose the right outsourcing partner--the wrong choice can leave you worse off than before.

Fortunately, just as there are tried and true methodologies for software development, the same is true of choosing a outsourced software development vendor. This white paper outlines a simple, three-step process for narrowing down your choices in outsourced software development so you can quickly find the right partner to help ensure success for your project.

Tags: HR, Cost Control - Risk Mgmt., Resources Mgmt., Strategic Planning,

Efficiently Securing Your Business Through IT Security Outsourcing: A Call to Action for SMBs 2007-08-28 McAfee

Small and medium businesses--organizations with up to 250 employees--are under increasing attack from professional information technology criminals. Unfortunately, most SMBs don't have the time or in-house technical resources to protect themselves effectively.

This report explores the growing trend among SMBs to outsource IT security to specialty firms. It outlines the IT security threat and highlights functions that are well suited for outsourcing, including antivirus, personal firewalls, anti-spam and anti-spyware. The report also provides criteria for assessing and selecting an IT security vendor and includes a helpful glossary of security terms.

Tags: Security Applications, Security Management, Security Tools, Best Practices

The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements 2007-08-01 Sterling Commerce

A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. In this way it is both a commitment and a score card.

You know the definition. But are you aware that the use of SLAs as part of the service delivery management process is on the rise - regardless of whether it's for external use, internal use, or outsourcing agreements?

According to Oblicore, external use remains ubiquitous at about 91 percent; internal use is up to 84 percent from 60 percent in 2005; and in outsourcing, it is up to 88 percent from 57 percent in 2005.

Are you now looking at an SLA commitment? If you're going to succeed, you'll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

Tags: MSP, Service Level Management, SLA, E-commerce Security

From Outsourcing to Selective Sourcing: Considerations for Sharing the IT Load Through Flexible Managed Services for Storage 2007-08-01 Sun Microsystems

A significant percentage of the Fortune 500, including GM, Proctor & Gamble, Blue Cross, and Xerox outsource their entire IT departments to a third party. Most cite the same reasons: outsourcing IT allows them to focus with less distraction on their core businesses, create a more predictable cost structure for IT services, and reduce the legal risk and expense of regulatory noncompliance, incomplete backups, slow or ineffective disaster recovery, unplanned downtime, spotty data availability, escalating storage costs, and other characteristics of inefficient IT environments. This paper focuses on the five most compelling attributes of selective sourcing, and discusses some behind-the-scenes considerations that factor into any evaluation of a shared storage management model.

Tags: Storage Management, Cost Control - Risk Mgmt.

SPS Commerce Automates Multi-Party Supply Chains With Software as a Service EDI 2007-06-01 Oracle

SPS Commerce offers outsourced supply chain services including EDI, catalog, barcode labels, and online ordering that enable retailers and suppliers to eliminate manual order, shipping and invoicing processes, replacing them with automated and integrated operations. In order to keep pace with an exponential growth in customers and transaction volume while growing profitably, SPS Commerce needed a platform for its Software as a Service that could scale, required minimal integration and maintenance overhead and could be relied upon to deliver a mission critical service to its customers. SPS Commerce decided to build its EDI Outsourcing Software as a Service on an Oracle platform of database and middleware running on a grid of low cost servers.

Tags: Supply Chain Management, Database Management

Assessing the Role of Information Technology (IT) & Enterprise Software in BPO 2007-05-01 EquaTerra

The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the underlying IT applications and systems. BPO buyers also had clear preferences on the commercial enterprise software vendors they would like to use in their BPO efforts. Commercial software vendor preferences, however, typically were based on strategic IT investment decisions that had been made prior to, and separate from, BPO decisions and investments. The overall challenge, however, is not so much appreciating the value of IT and enterprise software to BPO.

Tags: ERP

Reducing Risk Through Requirements-driven Quality Management: An End-To-End Approach 2007-05-01 Hewlett-Packard (HP)

When IT undertakes a development project, it contracts with the business which requirements will be fulfilled and when they will be delivered. No attorney would permit his client to sign a legal contract unless all the risks were known, yet IT departments often lack the ability to quantify and respond to the risks that arise during development and test. Requirements management helps IT quantify the risks associated with each requirement and make informed decisions about resource allocation and release. Get a better understanding of how to trace requirements from definition to release and, by giving IT and business managers real data to support decisions, fulfill your contract.

Tags: Cost Control - Risk Mgmt., Strategic Planning, Software Project Management, Resources Mgmt., Methodology, IT Reliability, Software Engineering, Application Development

Datamonitor Decision Matrix: Selecting an IT Systems Management Vendor 2007-03-01 IBM

The increasing complexity of IT infrastructures, coupled with the pressure on IT departments to be more efficient has given rise to increasing demand from enterprises for IT systems management solutions that are better suited to their needs. Datamonitor has developed this Decision Matrix to help businesses select vendors based on their technology strength, reputation among customers, and impact in the market. Datamonitor provides a complete view of vendor capabilities and advises on those you should explore, consider and, most importantly, shortlist.

Tags: Back-Office, Business Management, ROI - TCO, IT Reliability

Solid Energy Lowers Risk, Frees IT Team to Focus on Strategic Work 2007-02-01 Oracle

Solid Energy New Zealand Ltd is a state-owned enterprise based in Christchurch, New Zealand. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. Solid Energy's coal is used in New Zealand for steel making, electricity generation, and energy for industry. More than half the company's annual coal production is exported. Its biomass business produces wood pellet fuel for home heating and industrial and commercial energy. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. By outsourcing its DBA needs, the company is able to maintain continuous database operation during business hours.

Tags: Database Management

SMBs Can Cut IT Costs by 75% by Using Hosted IT Infrastructure Services 2007-04-10 15:55:14 The Planet

For small businesses, it no longer makes sense to own and operate your own IT infrastructure. That's because you can cut your IT costs by as much as 75% by using hosted infrastructure services. By leasing rather than buying IT resources, you get the latest in technology without the costly maintenance and staffing requirements of an in-house approach, so you can:

Save money

Eliminate administrative headaches

Improve the performance and quality of IT services

Download this Stratecast white paper to learn more about subscribing to hosted IT infrastructure services. It outlines the top 5 reasons why SMBs should adopt hosted IT infrastructures in 2007.

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Title	Date Added	Company
How to Choose an Offshore Outsourcing Development Partner	2007-01-01	SolovatSoft
Offshore software development outsourcing offers many benefits, among them faster time to market, lower costs, access to high-level programming talent without hiring hassles, and more time to focus on core competencies. But you'll get those benefits only if you choose the right outsourcing partner--the wrong choice can leave you worse off than before. Fortunately, just as there are tried and true methodologies for software development, the same is true of choosing a outsourced software development vendor. This white paper outlines a simple, three-step process for narrowing down your choices in outsourced software development so you can quickly find the right partner to help ensure success for your project. Tags: HR, Cost Control - Risk Mgmt., Resources Mgmt., Strategic Planning,
Efficiently Securing Your Business Through IT Security Outsourcing: A Call to Action for SMBs	2007-08-28	McAfee
Small and medium businesses--organizations with up to 250 employees--are under increasing attack from professional information technology criminals. Unfortunately, most SMBs don't have the time or in-house technical resources to protect themselves effectively. This report explores the growing trend among SMBs to outsource IT security to specialty firms. It outlines the IT security threat and highlights functions that are well suited for outsourcing, including antivirus, personal firewalls, anti-spam and anti-spyware. The report also provides criteria for assessing and selecting an IT security vendor and includes a helpful glossary of security terms. Tags: Security Applications, Security Management, Security Tools, Best Practices
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements	2007-08-01	Sterling Commerce
A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. In this way it is both a commitment and a score card. You know the definition. But are you aware that the use of SLAs as part of the service delivery management process is on the rise - regardless of whether it's for external use, internal use, or outsourcing agreements? According to Oblicore, external use remains ubiquitous at about 91 percent; internal use is up to 84 percent from 60 percent in 2005; and in outsourcing, it is up to 88 percent from 57 percent in 2005. Are you now looking at an SLA commitment? If you're going to succeed, you'll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements. Tags: MSP, Service Level Management, SLA, E-commerce Security
From Outsourcing to Selective Sourcing: Considerations for Sharing the IT Load Through Flexible Managed Services for Storage	2007-08-01	Sun Microsystems
A significant percentage of the Fortune 500, including GM, Proctor & Gamble, Blue Cross, and Xerox outsource their entire IT departments to a third party. Most cite the same reasons: outsourcing IT allows them to focus with less distraction on their core businesses, create a more predictable cost structure for IT services, and reduce the legal risk and expense of regulatory noncompliance, incomplete backups, slow or ineffective disaster recovery, unplanned downtime, spotty data availability, escalating storage costs, and other characteristics of inefficient IT environments. This paper focuses on the five most compelling attributes of selective sourcing, and discusses some behind-the-scenes considerations that factor into any evaluation of a shared storage management model. Tags: Storage Management, Cost Control - Risk Mgmt.
SPS Commerce Automates Multi-Party Supply Chains With Software as a Service EDI	2007-06-01	Oracle
SPS Commerce offers outsourced supply chain services including EDI, catalog, barcode labels, and online ordering that enable retailers and suppliers to eliminate manual order, shipping and invoicing processes, replacing them with automated and integrated operations. In order to keep pace with an exponential growth in customers and transaction volume while growing profitably, SPS Commerce needed a platform for its Software as a Service that could scale, required minimal integration and maintenance overhead and could be relied upon to deliver a mission critical service to its customers. SPS Commerce decided to build its EDI Outsourcing Software as a Service on an Oracle platform of database and middleware running on a grid of low cost servers. Tags: Supply Chain Management, Database Management
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO	2007-05-01	EquaTerra
The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the underlying IT applications and systems. BPO buyers also had clear preferences on the commercial enterprise software vendors they would like to use in their BPO efforts. Commercial software vendor preferences, however, typically were based on strategic IT investment decisions that had been made prior to, and separate from, BPO decisions and investments. The overall challenge, however, is not so much appreciating the value of IT and enterprise software to BPO. Tags: ERP
Reducing Risk Through Requirements-driven Quality Management: An End-To-End Approach	2007-05-01	Hewlett-Packard (HP)
When IT undertakes a development project, it contracts with the business which requirements will be fulfilled and when they will be delivered. No attorney would permit his client to sign a legal contract unless all the risks were known, yet IT departments often lack the ability to quantify and respond to the risks that arise during development and test. Requirements management helps IT quantify the risks associated with each requirement and make informed decisions about resource allocation and release. Get a better understanding of how to trace requirements from definition to release and, by giving IT and business managers real data to support decisions, fulfill your contract. Tags: Cost Control - Risk Mgmt., Strategic Planning, Software Project Management, Resources Mgmt., Methodology, IT Reliability, Software Engineering, Application Development
Datamonitor Decision Matrix: Selecting an IT Systems Management Vendor	2007-03-01	IBM
The increasing complexity of IT infrastructures, coupled with the pressure on IT departments to be more efficient has given rise to increasing demand from enterprises for IT systems management solutions that are better suited to their needs. Datamonitor has developed this Decision Matrix to help businesses select vendors based on their technology strength, reputation among customers, and impact in the market. Datamonitor provides a complete view of vendor capabilities and advises on those you should explore, consider and, most importantly, shortlist. Tags: Back-Office, Business Management, ROI - TCO, IT Reliability
Solid Energy Lowers Risk, Frees IT Team to Focus on Strategic Work	2007-02-01	Oracle
Solid Energy New Zealand Ltd is a state-owned enterprise based in Christchurch, New Zealand. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. Solid Energy's coal is used in New Zealand for steel making, electricity generation, and energy for industry. More than half the company's annual coal production is exported. Its biomass business produces wood pellet fuel for home heating and industrial and commercial energy. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. By outsourcing its DBA needs, the company is able to maintain continuous database operation during business hours. Tags: Database Management
SMBs Can Cut IT Costs by 75% by Using Hosted IT Infrastructure Services	2007-04-10 15:55:14	The Planet
For small businesses, it no longer makes sense to own and operate your own IT infrastructure. That's because you can cut your IT costs by as much as 75% by using hosted infrastructure services. By leasing rather than buying IT resources, you get the latest in technology without the costly maintenance and staffing requirements of an in-house approach, so you can: Save money Eliminate administrative headaches Improve the performance and quality of IT services Download this Stratecast white paper to learn more about subscribing to hosted IT infrastructure services. It outlines the top 5 reasons why SMBs should adopt hosted IT infrastructures in 2007.