Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction2008-03-01 Avaya
  With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System.

Tags: Call Center - Contact, CRM Software		   
whitepaper Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support2007-12-19 Cisco Systems
  This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a newly designed implementation of a Cisco Customer Voice Portal, Cisco Pre-Routing features, and a Cisco ICM-to-ICM system link to handle inbound calls for Linksys, a division of Cisco.

Tags: Call Center - Contact, ROI - TCO		   
whitepaper Insurance Service Provider Chooses SAP Hosting2007-09-28 SAP
  Offering the full range of insurance products - for cars, liability, buildings, accidents, and life - Offentliche Versicherung Braunschweig, an insurance company in Brunswick (Braunschweig), Germany, has something for everyone. It is part of the Sparkassen-Finanzgruppe and has a premium volume of approximately ?320 million. The company wanted to reduce costs and free up resources to concentrate on core activities by outsourcing IT operations. As a solution the company deployed SAP Hosting, mySAP ERP. This resulted in lower costs, stable, reliable system operation, rapid response time and flexible support.

Tags: ERP		   
whitepaper Omnify Software Case Study: Intelligent Manufacturing Solutions (IMS)2007-09-24 Omnify Software
  Intelligent Manufacturing Solutions (IMS) is a full service Electronics Manufacturing Services (EMS) provider, specializing in New Product Introduction and Quick Turn Assembly, from Prototype through Moderate Run Production. With increasing competition among EMS providers, both locally and offshore, IMS needed a means to escalate their value-add and provide the highest level of service to their customers. IMS wanted to become a true extension of their customers. The Omnify solution allows IMS to tailor their services to meet customers' unique requirements. For those customers requesting in-depth interaction, IMS is able to provide services such as sourcing and Approved Vendor List (AVL) expansion, working real-time during product development. IMS leverages OmniBOM, Omnify's Bill Of Material (BOM) processing tool, for all customer levels.

Tags: Internationalization - Expansion		   
whitepaper SPS Commerce Automates Multi-Party Supply Chains With Software as a Service EDI2007-06-01 Oracle
  SPS Commerce offers outsourced supply chain services including EDI, catalog, barcode labels, and online ordering that enable retailers and suppliers to eliminate manual order, shipping and invoicing processes, replacing them with automated and integrated operations. In order to keep pace with an exponential growth in customers and transaction volume while growing profitably, SPS Commerce needed a platform for its Software as a Service that could scale, required minimal integration and maintenance overhead and could be relied upon to deliver a mission critical service to its customers. SPS Commerce decided to build its EDI Outsourcing Software as a Service on an Oracle platform of database and middleware running on a grid of low cost servers.

Tags: Supply Chain Management, Database Management		   
whitepaper Solid Energy Lowers Risk, Frees IT Team to Focus on Strategic Work2007-02-01 Oracle
  Solid Energy New Zealand Ltd is a state-owned enterprise based in Christchurch, New Zealand. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. Solid Energy's coal is used in New Zealand for steel making, electricity generation, and energy for industry. More than half the company's annual coal production is exported. Its biomass business produces wood pellet fuel for home heating and industrial and commercial energy. An Oracle customer since 1996, Solid Energy has depended on Oracle for Database Administration (DBA) services for five years. By outsourcing its DBA needs, the company is able to maintain continuous database operation during business hours.

Tags: Database Management		   
whitepaper Managed Next Generation Network Lifecycle Success Story: Telecom New Zealand2006-11-29 01:00:19 Alcatel-Lucent
  Telecom New Zealand (TNZ) wanted to create world-class operations that could generate additional revenue streams while leveraging its investment in CDMA technology. In order to achieve goals, TNZ needed to be able to maintain focus on core capabilities and redeploy resources to drive marketing initiatives and revenue creation. They began looking for an outsourcing service provider who possessed global leadership in CDMA technology, managed-services experience, and world-class resources. TNZ found everything they needed in Lucent. At the outset of the relationship, the Lucent Next Generation Network Lifecycle (NGNL) governance model was utilized to identify shared goals; set service level targets; and establish accountability for the management of resources, technologies, and network evolution.   
whitepaper How SpringCM is Serving Healthcare: Security, Privacy and HIPAA Policies2007-01-08 13:50:09 SpringCM
  This SpringCM case study discusses the privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). It explains how SpringCM is helping a New York-based psychiatric hospital and other health care organizations better manage their HIPAA compliance obligations. Download the paper to learn how SpringCM's affordable monthly subscription service, which doesn't require any additional hardware or software, takes the guesswork out of safeguarding Protected Health Information (PHI) as defined by HIPAA.   
whitepaper isoutsource.com Implements Tahoma Capital#$#s Network Infrastructure on Schedule - Despite Construction Delays and Other Obstacles2006-09-28 01:00:20 isoutsource.com
  Startup hedge fund Tahoma Capital incorporated in October 2005, with a goal of opening its new offices February 1, 2006. That gave the firm less than four months to locate and build out office space and get its IT infrastructure operational. Tahoma Capital turned to isoutsource.com for help with the design and implementation of its network. The Director of IT for Tahoma Capital chose isoutsource.com based upon the firm's qualifications, size and reputation in the industry. It proved to be a wise choice. Thanks to careful upfront planning, hard work and a flexible, can-do attitude, isoutsource.com was able to meet Tahoma Capital's deadline despite construction delays and other obstacles.   
whitepaper Fortune 500 Outsourcing Service Provider Satisfies Customer Demands for Fast Access to Document Images with Active Archiving Solution2007-02-22 15:34:16 PowerFile
  "We can retrieve an archive in 40 seconds. This is a crucial capability, enabling us to meet service-level agreements. Our clients must get real-time visibility into their expenditures to do intelligent spend analysis and manage accrual levels." Read more...