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 TitleDate AddedCompany
whitepaper Fortune 500 Outsourcing Service Provider Satisfies Customer Demands for Fast Access to Document Images with Active Archiving Solution2007-02-22 15:34:16 PowerFile
  "We can retrieve an archive in 40 seconds. This is a crucial capability, enabling us to meet service-level agreements. Our clients must get real-time visibility into their expenditures to do intelligent spend analysis and manage accrual levels." Read more...   
whitepaper In Outsourcing, It Often Doesn't Win to Be the Lowest Price2007-03-02 02:34:13 Technology Partners International
  Evaluating outsourcing alternatives can be difficult, especially when looking at the results of the sourcing evaluation against corporate priorities. For example, how does a person defend any decision other than selecting the lowest cost sourcing alternative when the organization must lower costs? Experience shows that corporate executives frequently select a service provider that has not offered the lowest price. They conclude that the lowest cost alternative is not always the best one; here are some considerations before selecting the lowest cost alternative.   
whitepaper BSM at Work: Mercury Business Availability Center Demo2006-09-12 01:00:16 Mercury Interactive
  See how Mercury Business Availability Center can help you drive IT Operations into complete alignment with your business.   
whitepaper ING DIRECT Banks on Sprint to Deliver Continuously Reliable, Secure Service2006-09-09 01:00:12 Sprint
  This case study discusses how Sprint, powered by Cisco Systems, provides a secure and reliable solution for Wide Area Networking for INC Direct Bank, which primarily does business over the Internet and remotely over the phone in a 24x7 mode. Any service outages severely affect ING Bank's business model, so their requirement was to find a highly responsive and trusted partner with a network that was IP based, isolated from the public Internet, and highly reliable but would provide business continuity in case of natural disasters or external events affecting the network. With Sprint, ING Bank found a consultant and partner with a private IP network that provides the high level of responsiveness, integrity, and security they required. Also Sprint provided value-added managed security services at affordable cost, which allowed them to keep their own operational costs low--and pass savings on to their customers.   
whitepaper Sprint MPLS VPN, Cisco Avvid/IP Contact Center Offer an Integrated Solution for MTM2006-09-09 01:00:12 Sprint
  Medical Transportation Management (MTM) provides non-emergency transportation services for state and local governments and private healthcare through a network of 350 partners--serving 12 million recipients annually in 12 states. MTM needed an integrated voice and data networking solution, so by partnering with Sprint and Cisco, used Sprint Global MPLS VPN, powered by Cisco Systems, as a wide area networking solution to tie five U.S. call centers and patients together. In doing so, it achieved a customer satisfaction rate of 98 percent, while dramatically decreasing costs. This is a fully integrated solution for MTM, leading to putting their voice and data on a single network.   
whitepaper Webcast: How to Mitigate Outsourcing-Related Security Risks2007-01-29 13:14:38 Core Security
  Outsourcing is growing in popularity due to the efficiencies and cost savings that many businesses achieve through the practice. What's often overlooked, however, is the fact that any outsourcing arrangement carries with it a separate set of security risks that must be properly managed, in addition to managing the security of internal networks. Without this holistic approach, an organization's overall security posture is at risk.

Check out this TechRepublic Webcast, sponsored by Core Security and now available on demand. It features independent cybersecurity analyst Tom Kellermann, who discusses the practice of outsourcing and its ramifications for network security. Kellermann offers expert insights into these important topics and more:
  • The interconnectedness of modern business networks and how it forces companies to bear common risks to critical infrastructures.
  • How the risks inherent in outsourcing expose your company to cyber-crime.
  • Why hosting companies and data service providers have become the targets of hacker syndicates.
  • How to create a comprehensive security strategy that combats the unique set of threats associated with outsourcing.
Hosted by James Hilliard, Moderator for TechRepublic, this Webcast underscores the special security issues that must be properly managed whenever outside vendors require access to your sensitive corporate data. 		  
whitepaper Ventura Improves Contact Center Performance With Solutions From Avaya and Initiative Software2006-09-05 01:00:12 Avaya
  Ventura is one of Europe's leading providers of outsourced contact center services. As Ventura's business expanded, it became necessary for the company to expand its contact center capabilities as well. Ventura needed to upgrade the proactive contact capabilities in its contact centers. The solution selected includes Avaya Predictive Dialing System (PDS) and synTelate, a product of Initiative Software.   
whitepaper Avaya Maintenance Services Give NoteWorld a High-Return on Investment2006-09-05 01:00:12 Avaya
  NoteWorld relies heavily on maximum network up-time in order to provide its mortgage self-funded clients with the highest possible levels of customer service. In order to maintain maximum network up-time the company had to choose whether to maintain its network in-house by adding IT staff or by outsourcing to a strong network partner. The company chose to outsource its network maintenance to Avaya with an Avaya Maintenance Agreement. The choice offers maximum up-time and proactive network monitoring, freeing the company's IT staff to work on more significant, business-impacting projects.   
whitepaper How To Use the Six Laws of Persuasion during a Negotiation2006-09-01 Global Knowledge
  In order to be successful, you must master the persuasion process, which will enable you to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. In other words, you have to be able to "sell" your ideas in order to make changes in your favor and, in a win-win situation, provide the other side with a fair deal.

This paper will introduce you to the Six Laws of Persuasion and teach you how to use them during a negotiation. 		  
whitepaper Beyond "Lowest Total Cost": The Move From Global Sourcing to Global Market-Making2006-08-30 01:00:13 SAS Institute
  Global sourcing is going mainstream - helping companies leverage low-cost labor and overhead to acquire goods and materials for less money. However, in today's well-connected world, low-cost country sourcing opportunities shouldn't be the sole inspiration for new business initiatives. Instead, retailers and manufacturers need to see that the world is now their marketplace and that the lesser-developed countries from which they source are rapidly becoming the venues into which they also must sell.