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 TitleDate AddedCompany
whitepaper When Is It Smart to Sell the Factory and Outsource?2006-08-30 01:00:13 SAS Institute
  It may not be as poetic as Hamlet's famous line, but "To build or to buy" is a question that becomes more crucial for manufacturing executives every day. Should one's company keep control of its supply chain and manufacturing facilities when it needs to expand - and risk getting stuck with expensive capacity it can't use? Or should it outsource - and if so, to whom and for how much? In an economy that mercilessly penalizes inefficiency, outsourcing production seems like the obvious choice. But solving the build vs. buy equation poses difficult strategic and tactical questions for outsourcing original equipment manufacturers (OEMs).   
whitepaper Can We Talk?: Communication, Commitment, and Other Keys to Building a Successful Outsourcing Relationship2006-08-30 01:00:13 SAS Institute
  Outsourcing is about relationships. Relationships are about trust. The key to successful outsourcing is a quality relationship built on open communication, teamwork, and mutual commitment to a common goal. Sounds simple. Yet why are so many outsourcing deals so clearly unsatisfying? This white paper examines some of the dynamics driving relationships in today's outsourcing environment, and how they affect client organizations and vendors. The author focuses specifically on how to use communication to build a positive relationship, how to use communication techniques to recognize and address common pitfalls of outsourcing, and considerations involved in determining whether to salvage or terminate a troubled outsourcing relationship.   
whitepaper Transforming "the business of IT"2006-08-29 13:52:02 IBM
  Learn how IBM's Component Business Model for the Business of IT can help you uncover the hidden value in your infrastructure. This methodology breaks your IT into its basic building blocks--a starting point for ongoing transformation. The result is a more flexible, more efficient infrastructure--one that's better-positioned to take on your company's strategic challenges.   
whitepaper Managing Risk in Outsourcing: A Guide to Setting SLAs2006-08-26 01:00:10 CTQ Media
  Now that one has executed a contract and established the overall legal framework within which the company and the chosen service provider will operate, it's time to define the delivery of the service itself. This is accomplished with the use of an SLA. No, SLA does not stand for the Symbionese Liberation Army - it's disturbing how often the author hears that pun - but for Service Level Agreement.   
whitepaper 7 Ideas for Negotiating a Smarter SLA2006-08-26 01:00:10 CTQ Media
  If one has been unlucky enough to spend time combing through a service level agreement because of a problem with a service provider, one will already know this: Negotiating and then enforcing the SLA can be one of the biggest headaches of an outsourcing project. Forget the complex technical stuff that one specializes in. The authors are talking about an intricate contractual agreement that defines the outsourcing project in detail - and can affect it on a daily basis for years. The SLA can make the difference between a solid relationship that lasts for years and keeps both parties happy - or something just the opposite.   
whitepaper Expert Support Empowers Employees2006-08-26 01:00:10 Hewlett-Packard
  The Dow Chemical Company provides innovative chemicals, plastics, and agricultural products and services to customers around the globe. As the company prepared to implement a global workstation standard, it saw the need to also have a global capability for help desk service and support. At the same time, the company recognized that technical support was not their core competency, and looked for an outsourcing partner that could provide that capability. The company evaluated major outsourcing vendors, ultimately selecting HP Services to assume complete responsibility for its global service desk.   
whitepaper Effective Outsourcing: The Role of Consultants in Disaster Recovery Planning2006-08-26 01:00:10 Systems Support
  The idea of emergency preparedness is not new (Be prepared! has long been the Boy Scout motto); what is new are the legal, financial, and regulatory ramifications for not establishing a disaster recovery/business resumption program. Today, these ramifications can seriously threaten the survivability of any organization. Experienced professionals can provide an organization with a source of "Ready-made" expertise. These specialists can ensure that an organization's plans meet or surpass both state and federal requirements. In this era of increasingly slim profit margins, companies need to recover as quickly as possible so that they can get back to business. An effective Disaster Recovery/Business Resumption Plan can expedite this process.   
whitepaper Trust Level Control: Showing Customers Some TLC2006-08-23 01:00:12 Web Host Industry Review
  Service Level Agreements (SLAs) have long been touted as the foundation for any outsourcing relationship between a customer and a service provider. By defining the expected service level and specifying remedies if an SLA is not met, hosting service providers have hoped that SLAs will ease customer fears about outsourcing relationships. But SLAs haven't created the trust that customers are seeking. To establish trustworthiness, service providers must supply the cost-effective, reliable, and consistent service levels that SLAs have promised, and they must be able to prove it. Rather than SLAs, providers should focus on Trust Level Control (TLC). And to do that, they'll need to rethink their data center architectures.   
whitepaper Make Sure Your SLA Is Aok2006-08-23 01:00:12 DeWitt Grossman
  If one outsource technology functions to an IT (Information Technology) provider like an ISP (Internet Service Provider) or ASP (Application Service Provider), one needs an SLA (Service Level Agreement). An SLA details the service levels one can expect from an outsourcer and the consequences for failing to achieve them. Consequences could include things like credits against future fees and the right to end the contract. Some SLAs add a carrot to the stick by including bonuses if the provider exceeds service levels.   
whitepaper Case Study: A Leading BPO Organization (Disaster Recovery and Business Continuity) Deploys NetMagic to Take Them to the Next Level in Seamless Delivery2006-08-23 01:00:12 Netmagic Solutions
  The client, headquartered in Mumbai, is a Business Process Outsourcing Organization, catering to the Data Processing and Content Management needs of global enterprises. They are the pioneer in providing outsourced services to the global Market Research industry from their offshore center in Mumbai, India. The client felt that in order to meet the international Standards and requirements expected of a BPO provider, a robust and reliable Disaster Recovery Plan and Solution was required to safeguard against potential unforeseen failures occurring on their Network and Servers, located in the US. After thorough market analysis and evaluations, the search for a comprehensive and stable solution ended with NetMagic Solutions. The Disaster Recovery Plan proposed by NetMagic consisted of creating a parallel Secondary System Environment in India.