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 TitleDate AddedCompany
whitepaper SLA Design and Service Provisioning for Outsourced Services2008-10-23 Universidade Federal de Campina Grande
  In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better captures the relationship between service provider and service client by considering the negative business impact (business loss) originated from IT infrastructure failures and performance degradation and introduces such knowledge into the SLA itself. A complete example scenario shows the value of the proposed approach. A main conclusion is that the SLA established using the business-driven perspective is superior to the one based on a conventional approach since both service provider and client can simultaneously obtain higher profit.

Tags: User Satisfaction		   
whitepaper Outsourcing Association to Be Founded in Central and Eastern Europe2008-10-21
  Outsourcing Associated bodies and Branch Associations from the Baltics, Ukraine, Hungary, Bulgaria and Romania established Central and Eastern European Outsourcing Association to promote CEE region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volumes under recognized standards. Central and East European (CEE) countries are very small players in the Global market for IT and business process outsourcing. Lack of international trade practice and modern business management competencies by CEE vendors are among the factors keeping CEE region from realizing considerable opportunities created by globalization.

Tags: Enterprise Planning		   
whitepaper IT Outsourcing Benefits for Healthcare Companies2008-10-21
  Perhaps no other industry could depict better the benefits of IT than healthcare. Nowadays most healthcare organizations have already invested in IT outsourcing, for anything from Telecommunication and Wireless, to Application Data Development (i.e. LIMS, SOA), or even Business Process Management. How much does one know about the new HIPAA regulations and keeping up with them? Gartner analysts predict that by 2009, healthcare investments in IT will increase by more than 50 percent, which could enable clinicians to reduce the level of preventable deaths by 50 percent by 2013.

Tags: Mobile and Wireless, Enterprise Planning		   
whitepaper Webcast: Competing in an International Markeplace2008-10-15 CDC Software
  David Cahn, a former research director for AMR Research and veteran of the manufacturing industry, presents an insightful look at the "risk versus reward" decision process for manufacturers who are looking to either expand internationally or outsource.

Subject areas in this on-demand Webcast include:
  • Selling considerations - what to think about when selling a product internationally
  • Sourcing considerations - what to think about when producing or outsourcing the production of a product
  • Supply Chain implications - what is needed from a process and technology standpoint within the supply chain to mitigate risks


Tags: Enterprise Planning, Business Functions, Business Functions, Customer Management		   
whitepaper New Market Pressures Will Drive Next-Generation IT Services Outsourcing2008-10-09 Forrester Research
  Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated. Regardless of whether think the daily news points to the Apocalypse or simply a rough patch of road, today's turbulent business environment can all but paralyze enterprise planning. IT faces this impact as much as any other business function, but the reality is that commerce must continue. IT service delivery is a foundational capability essential to modern world, and technology-driven efficiency improvements are vital to business success.

Tags: IT Infrastructure		   
whitepaper Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report2008-10-08 siemens
  Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.

Tags: IT Budgeting, IT Budgeting, User Satisfaction		   
whitepaper ITIL - Service Approach for Siemens Enterprise Communications2008-10-08 siemens
  The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities.

Tags: IT Budgeting, IT Budgeting, User Satisfaction		   
whitepaper Exploring e-Discovery Tools2008-10-02 Symantec
  STAYING ON TOP of legal requests and litigation holds doesn't have to be so complicated. There are basic technical tools that can help provide a level of preparedness for litigation - whether a company handles hundreds of lawsuits a year or only four or five annually and outsourcers the entire process to outside counsel or third-party vendors. The trick knows what the tools are and how to use them. Staying ahead of the game is critical when thinking about e-discovery. Because the crux of any litigation hold notice focuses on identifying and preserving information, it's always beneficial to put in place tools that make it easier to do the core functions of searching and preserving the information.

Tags: IT Budgeting		   
whitepaper Outsourcing IT for Business Value2008-10-01 CompuWare
  Achieving alignment between the managed service and a client's business processes requires new reporting mechanisms that show service in business terms. For example: service quality improvements to a CRM application resulted in a 20 percent increase in the number of orders booked. Such reporting is critical for several reasons such as Outsourcing models, such as utility, enhancement and frontier, depend on a thorough understanding of the business processes they support, Business context is necessary to prioritize service improvement initiatives, etc.

Tags: Customer Management		   
whitepaper Overcome Cultural Differences in the Outsourcing Process2008-09-26
  Outsourcing is quickly making the transition from new business strategy, to business as usual. Most major companies have already tried outsourcing, and mid-sized companies are beginning to see the value of selective outsourcing as well. While this strategy is being adopted by the mainstream, many companies are acknowledging the fact that the success of the outsourcing project depends on a quality management of the outsourcing relationship. According to recent studies from major Big 4 auditor, 69% of all outsourcing deals fail, completely or partially. The main reason for this is lack of cultural compatibility between the vendor and the client and poor relationship management.