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Title Date Added Company

Outsourcing BCP: What's Possible, What's Not 2006-08-09 01:00:11 Disaster Resource Guide

While it's possible to outsource portions of BCP, it probably isn't practical to consider transferring total responsibility to an outside company because BCP can only work when a company's internal staff is directly involved. Understanding what to keep in house and what to outsource is key to establishing a complete, effective program. Outsourcing is defined as sending out (work, for example) to an outside provider or manufacturer in order to cut costs. Outsourcing BCP, then, would be defined as transferring BCP work outside of the company to an organization or individual instead of having internal staff do the work.

RampRate Advises PRIMEDIA on Multi-Million Dollar IT Infrastructure Sourcing Project 2006-08-09 01:00:11 RampRate

PRIMEDIA is the leading targeted media company in the United States, with more than 120 consumer magazines and web sites. The company needed a fast, cost-effective way to locate the best vendors and ensure that they were able to negotiate a solid deal. Given that there are so many different players in the market today, and the complexity of any major outsourcing relationship, the task was daunting. RampRate's comprehensive, organized expert approach, to assessing the company's needs, providing in-depth analysis on specific options and evaluating alternatives allowed them to complete this process in record time.

Adaptive Outsourcing Solution by Canada's OPG and Capgemini Via New Horizon System Solutions 2006-08-09 01:00:11 Capgemini

Upon full market liberalisation in the Canadian energy sector, Ontario Power Generation (OPG) needed to divest between 20% and 65% of its former generating capacity in order to comply with the new regulations. OPG needed to reinvent itself in order to trade competitively in a new marketplace, and sought to leverage fixed costs of large scale IT systems across other companies. Following a detailed review of suppliers, OPG selected Capgemini as their chosen partner. The strategy, announced by both partners via creation of a joint-venture - New Horizon System Solutions - has become one of the most innovative and truly adaptive outsourcing strategic partnerships to be found anywhere in the energy and utility marketplace, world-wide.

Help Desk NOW Case Study: Autocraft Electronics 2006-08-09 01:00:11 Help Desk NOW

Autocraft Electronics (AE), a division of Aftermarket Technology Corporation, was awarded a special customer satisfaction campaign that was projected to last 9-12 months with fluctuating daily and weekly call volumes. To achieve the desired level of service, the company needed to double their capability to answer customer calls and enter orders, but at minimal incremental cost. After assessing the high internal cost to add short-term staff, space, and telecommunications equipment, they decided to look at outsourcing. They talked with several call centers, but Help Desk NOW emerged as the solution that paired operational and technical excellence with a truly reasonable cost structure.

Webcast: Scaling for Success: Managed Hosting Delivering Reliable, Scalable Infrastructure for Hyper-Growth Companies 2006-11-28 13:51:49 Rackspace

Delivering scalable and reliable hosting solutions is a necessity in today's high-growth environment. Stringent uptime requirements and unprecedented performance are both important to any expanding company. Listen to this TechRepublic Webcast, now available on demand, to hear John Engates, CTO of Rackspace Managed hosting, and Felipe Payet, Worldwide Channel Market Development Manager for AMD, discuss how a hosted environment that's powered by AMD Opteron processors can provide your growing company with a reliable and scalable technology infrastructure.

Oracle Performance Tools: Reduce Your IT Infrastructure Investment 2006-08-01 Confio Software

When facing high wait times, dropped sessions, and application lock-ups, the typical company response is to invest in expanded server hardware capacity and additional Oracle licenses, plus the accompanying installation and project management costs. DBAs utilizing Ignite for Oracle from Confio have demonstrated the ability to cut Oracle wait times by 30-90%, and eliminate the contention once attributed to insufficient hardware capacity. This white paper will show that using Ignite, a typical organization can achieve a 35% performance improvement, generating ROI of 965% first year, based solely on reduced server investment.

How Technology Impacts the Cost of Business Process Outsourcing (BPO) 2007-03-19 14:39:24 SAP,SAP AG

What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.

Managed Services Demystified - An Overview for Telecom Service Providers 2007-02-05 06:44:10 Alcatel-Lucent

Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network infrastructures in order to offer new, revenue-generating services. Making this transformation can be complex and difficult. However, if done correctly, working with a managed services provider and outsourcing all or part of the next generation network planning, implementation and management, the transition to the new infrastructure can occur quickly and efficiently and with reduced risk. This white paper discusses a number of options available to service providers - ranging from network outsourcing to network management and operations to hosted applications - and the benefits associated with these options.

Billing Issues 2006-07-27 09:11:07 366 Software

There are 3 areas of print outsourcing where vendor management is critical. One area is billing. Billing requires accurate, automatically captured, & timely data. Billing is a major industry issue! If one is on lease+ or billed by per page, meter reads have to be collected either by vendor or supplied by customer. The Customer does not care, nor do they wish to waste human resources providing information to their vendors. The data needs to be accessible electronically and automatically fed into the billing system. And most importantly, one needs to minimize human intervention in the process.

Watching Your Vendors 2006-07-27 09:10:04 366 Software

The hidden costs are shown on average to be between 60% to 75% of cost per page. Many proactive corporations have begun to address out-of-control printing costs by outsourcing the problem. After outsourcing, how to know that printing costs are now under control? Best practices always include measurement, and that means tracking the vendors. This paper explains about 3 areas where vendor management is critical i.e. Billing, Service Level Agreements (SLA), Total cost of printing.

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Title	Date Added	Company
Outsourcing BCP: What's Possible, What's Not	2006-08-09 01:00:11	Disaster Resource Guide
While it's possible to outsource portions of BCP, it probably isn't practical to consider transferring total responsibility to an outside company because BCP can only work when a company's internal staff is directly involved. Understanding what to keep in house and what to outsource is key to establishing a complete, effective program. Outsourcing is defined as sending out (work, for example) to an outside provider or manufacturer in order to cut costs. Outsourcing BCP, then, would be defined as transferring BCP work outside of the company to an organization or individual instead of having internal staff do the work.
RampRate Advises PRIMEDIA on Multi-Million Dollar IT Infrastructure Sourcing Project	2006-08-09 01:00:11	RampRate
PRIMEDIA is the leading targeted media company in the United States, with more than 120 consumer magazines and web sites. The company needed a fast, cost-effective way to locate the best vendors and ensure that they were able to negotiate a solid deal. Given that there are so many different players in the market today, and the complexity of any major outsourcing relationship, the task was daunting. RampRate's comprehensive, organized expert approach, to assessing the company's needs, providing in-depth analysis on specific options and evaluating alternatives allowed them to complete this process in record time.
Adaptive Outsourcing Solution by Canada's OPG and Capgemini Via New Horizon System Solutions	2006-08-09 01:00:11	Capgemini
Upon full market liberalisation in the Canadian energy sector, Ontario Power Generation (OPG) needed to divest between 20% and 65% of its former generating capacity in order to comply with the new regulations. OPG needed to reinvent itself in order to trade competitively in a new marketplace, and sought to leverage fixed costs of large scale IT systems across other companies. Following a detailed review of suppliers, OPG selected Capgemini as their chosen partner. The strategy, announced by both partners via creation of a joint-venture - New Horizon System Solutions - has become one of the most innovative and truly adaptive outsourcing strategic partnerships to be found anywhere in the energy and utility marketplace, world-wide.
Help Desk NOW Case Study: Autocraft Electronics	2006-08-09 01:00:11	Help Desk NOW
Autocraft Electronics (AE), a division of Aftermarket Technology Corporation, was awarded a special customer satisfaction campaign that was projected to last 9-12 months with fluctuating daily and weekly call volumes. To achieve the desired level of service, the company needed to double their capability to answer customer calls and enter orders, but at minimal incremental cost. After assessing the high internal cost to add short-term staff, space, and telecommunications equipment, they decided to look at outsourcing. They talked with several call centers, but Help Desk NOW emerged as the solution that paired operational and technical excellence with a truly reasonable cost structure.
Webcast: Scaling for Success: Managed Hosting Delivering Reliable, Scalable Infrastructure for Hyper-Growth Companies	2006-11-28 13:51:49	Rackspace
Delivering scalable and reliable hosting solutions is a necessity in today's high-growth environment. Stringent uptime requirements and unprecedented performance are both important to any expanding company. Listen to this TechRepublic Webcast, now available on demand, to hear John Engates, CTO of Rackspace Managed hosting, and Felipe Payet, Worldwide Channel Market Development Manager for AMD, discuss how a hosted environment that's powered by AMD Opteron processors can provide your growing company with a reliable and scalable technology infrastructure.
Oracle Performance Tools: Reduce Your IT Infrastructure Investment	2006-08-01	Confio Software
When facing high wait times, dropped sessions, and application lock-ups, the typical company response is to invest in expanded server hardware capacity and additional Oracle licenses, plus the accompanying installation and project management costs. DBAs utilizing Ignite for Oracle from Confio have demonstrated the ability to cut Oracle wait times by 30-90%, and eliminate the contention once attributed to insufficient hardware capacity. This white paper will show that using Ignite, a typical organization can achieve a 35% performance improvement, generating ROI of 965% first year, based solely on reduced server investment.
How Technology Impacts the Cost of Business Process Outsourcing (BPO)	2007-03-19 14:39:24	SAP,SAP AG
What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.
Managed Services Demystified - An Overview for Telecom Service Providers	2007-02-05 06:44:10	Alcatel-Lucent
Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network infrastructures in order to offer new, revenue-generating services. Making this transformation can be complex and difficult. However, if done correctly, working with a managed services provider and outsourcing all or part of the next generation network planning, implementation and management, the transition to the new infrastructure can occur quickly and efficiently and with reduced risk. This white paper discusses a number of options available to service providers - ranging from network outsourcing to network management and operations to hosted applications - and the benefits associated with these options.
Billing Issues	2006-07-27 09:11:07	366 Software
There are 3 areas of print outsourcing where vendor management is critical. One area is billing. Billing requires accurate, automatically captured, & timely data. Billing is a major industry issue! If one is on lease+ or billed by per page, meter reads have to be collected either by vendor or supplied by customer. The Customer does not care, nor do they wish to waste human resources providing information to their vendors. The data needs to be accessible electronically and automatically fed into the billing system. And most importantly, one needs to minimize human intervention in the process.
Watching Your Vendors	2006-07-27 09:10:04	366 Software
The hidden costs are shown on average to be between 60% to 75% of cost per page. Many proactive corporations have begun to address out-of-control printing costs by outsourcing the problem. After outsourcing, how to know that printing costs are now under control? Best practices always include measurement, and that means tracking the vendors. This paper explains about 3 areas where vendor management is critical i.e. Billing, Service Level Agreements (SLA), Total cost of printing.