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Title Date Added Company

Retaining Valuable Knowledge: Best Buy Case Study 2006-08-29 14:11:13 APQC

Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for knowledge capture, and methods for the transfer and access of knowledge Best Buy has been able to retain valuable knowledge.

This case study examines how Best Buy has successfully designed and implemented knowledge retention strategies.

Berlin Leads the Way With State-of-the-Art Personnel Administration 2006-08-03 01:00:11 SAP AG

The LandesVerWAltungsamt (LVWA) in Berlin is the central administrative agency for Berlin local authorities, including the Berlin Senate, political entities, public institutions, and foundations. LVWA maintains personnel administration and payroll for all civil servants, salaried employees, and wage earners in both East and West Berlin, totaling around 180,000 employees. As part of its strategy to streamline and modernize personnel administration and payroll processes, the LVWA embarked on an ambitious project to deploy mySAP Human Resources (mySAP HR) across all departments and to all employees.

How Technology Impacts the Cost of Business Process Outsourcing (BPO) 2006-09-15 01:00:16 SAP AG

What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.

Enterprise Incentive Management in an On-Demand Secure Environment 2006-09-21 01:00:14 Callidus Software

Every organization should be able to leverage industry-leading Enterprise Incentive Management (EIM) technology to directly link company sales strategy to day-to-day and quarter-to-quarter incentive compensation execution. Depending on a company's needs, an on-demand (hosted) EIM solution can offer these key advantages over enterprise-deployed solutions:

Lower initial EIM investment because there is no software or hardware to buy

Rapid return on investment (ROI) due to short implementation times and swift user adoption

Transformation of a capital expense into a periodic business expense

Redeployment of existing resources to address company core competencies

Measuring the Performance of the Information Technology Function 2006-07-25 15:35:44 APQC

Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization.

APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process IT departments perform including:

comparative budgets,

costs,

cycle times,

FTE distributions, and

productivity measures within each process.

Organizations can use these measures to benchmark performance and identify improvement opportunities.

Osterman Webinar - Trends in Email Archiving 2006-09-20 12:07:18 MessageLabs

TRENDS IN EMAIL ARCHIVING What are the key misconceptions about messaging archiving? What are the most common email policies today? Who needs to archive email messages and for how long? How are today's organizations meeting legal discovery and HR requests?

Learn the answers and discover the latest trends in hosted messaging archiving and email compliance.

Customer Relationship Management (CRM) Implementation Success Story 2006-07-24 21:43:18 Two Degrees Consulting

The Client is a worldwide leader in software, services and solutions which help people and businesses realize their full potential. The Client's Human Resources (HR) staff was in need of a centralized contact management application which allowed candidates and roles to be universally tracked. The application needed to provide contact management across several independent staffing groups within their company. The Client also required an application that was easy to maintain internally. Two Degrees Consulting quickly deployed MS CRM 3.0, which allows candidate information to be stored in a centralized database, with the added ability to access and update candidate information from multiple locations.

HP Small Businesses Get an e-Boost Thanks to Gevity HR and HP 2006-07-24 22:25:49 Hewlett-Packard

Gevity HR, headquartered in Bradenton, Florida, is one of the largest HR outsourcing providers in the United States, with over 40 branch offices located across the country. When Gevity HR, a leading Human Resources (HR) outsourcing organization delivering a range of services from finding, developing, and retaining the right people to managing the paperwork and protecting the business, needed a scalable, high-availability e-business solution, it turned to a trusted partner, Hewlett-Packard Company for proven answers. Gevity HR implemented its Internet-based HR and payroll self-service application. The HR portal is based on Oracle Portal and 9iAS web server software running on a combination of HP rp2470 and rp7400 servers and takes Gevity HR's client offering to the next level.

Captor Uses On-Demand CRM From Salesforce.com to Boost Sales 2006-07-11 01:57:38 Salesforce.com

Captor Group is a Belgian-headquartered, pan-European company that helps organisations manage people and time with human resources and advanced time and attendance solutions. With over 5,000 customers located across Europe, Captor required a system to manage its sales process. The existing system using Excel spreadsheets was producing islands of information with individual salespeople "Doing their own thing." It was taking four days a month just to chase up salespeople to compile weekly reports. Quality of data and visibility of sales pipeline and customers was poor. Captor began to evaluate Customer Relationship Management (CRM) solutions and selected salesforce.com's Professional Edition, which delivers on-demand CRM via the Internet.

The Emergence of Talent Management: An Old Idea Gets New Life 2006-07-27 09:09:00 Talent Management

And it's an idea that didn't even originate in this decade. Why the renewed interest? Two reasons: more technology vendors are pro-claiming they can automate the entire process (either through integration of technologies or all-in-one offerings), and more companies are ready to embrace it. If talent management is going to take off this time, it's the second reason-corporate receptivity-that will be the catalyst.

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Title	Date Added	Company
Retaining Valuable Knowledge: Best Buy Case Study	2006-08-29 14:11:13	APQC
Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for knowledge capture, and methods for the transfer and access of knowledge Best Buy has been able to retain valuable knowledge. This case study examines how Best Buy has successfully designed and implemented knowledge retention strategies.
Berlin Leads the Way With State-of-the-Art Personnel Administration	2006-08-03 01:00:11	SAP AG
The LandesVerWAltungsamt (LVWA) in Berlin is the central administrative agency for Berlin local authorities, including the Berlin Senate, political entities, public institutions, and foundations. LVWA maintains personnel administration and payroll for all civil servants, salaried employees, and wage earners in both East and West Berlin, totaling around 180,000 employees. As part of its strategy to streamline and modernize personnel administration and payroll processes, the LVWA embarked on an ambitious project to deploy mySAP Human Resources (mySAP HR) across all departments and to all employees.
How Technology Impacts the Cost of Business Process Outsourcing (BPO)	2006-09-15 01:00:16	SAP AG
What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper explains why it's vital that you monitor all technology decisions not only from the standpoint of your in-house costs but also according to the effect they will have on the total cost of your BPO engagements.
Enterprise Incentive Management in an On-Demand Secure Environment	2006-09-21 01:00:14	Callidus Software
Every organization should be able to leverage industry-leading Enterprise Incentive Management (EIM) technology to directly link company sales strategy to day-to-day and quarter-to-quarter incentive compensation execution. Depending on a company's needs, an on-demand (hosted) EIM solution can offer these key advantages over enterprise-deployed solutions: Lower initial EIM investment because there is no software or hardware to buy Rapid return on investment (ROI) due to short implementation times and swift user adoption Transformation of a capital expense into a periodic business expense Redeployment of existing resources to address company core competencies
Measuring the Performance of the Information Technology Function	2006-07-25 15:35:44	APQC
Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization. APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process IT departments perform including: comparative budgets, costs, cycle times, FTE distributions, and productivity measures within each process. Organizations can use these measures to benchmark performance and identify improvement opportunities.
Osterman Webinar - Trends in Email Archiving	2006-09-20 12:07:18	MessageLabs
TRENDS IN EMAIL ARCHIVING What are the key misconceptions about messaging archiving? What are the most common email policies today? Who needs to archive email messages and for how long? How are today's organizations meeting legal discovery and HR requests? Learn the answers and discover the latest trends in hosted messaging archiving and email compliance.
Customer Relationship Management (CRM) Implementation Success Story	2006-07-24 21:43:18	Two Degrees Consulting
The Client is a worldwide leader in software, services and solutions which help people and businesses realize their full potential. The Client's Human Resources (HR) staff was in need of a centralized contact management application which allowed candidates and roles to be universally tracked. The application needed to provide contact management across several independent staffing groups within their company. The Client also required an application that was easy to maintain internally. Two Degrees Consulting quickly deployed MS CRM 3.0, which allows candidate information to be stored in a centralized database, with the added ability to access and update candidate information from multiple locations.
HP Small Businesses Get an e-Boost Thanks to Gevity HR and HP	2006-07-24 22:25:49	Hewlett-Packard
Gevity HR, headquartered in Bradenton, Florida, is one of the largest HR outsourcing providers in the United States, with over 40 branch offices located across the country. When Gevity HR, a leading Human Resources (HR) outsourcing organization delivering a range of services from finding, developing, and retaining the right people to managing the paperwork and protecting the business, needed a scalable, high-availability e-business solution, it turned to a trusted partner, Hewlett-Packard Company for proven answers. Gevity HR implemented its Internet-based HR and payroll self-service application. The HR portal is based on Oracle Portal and 9iAS web server software running on a combination of HP rp2470 and rp7400 servers and takes Gevity HR's client offering to the next level.
Captor Uses On-Demand CRM From Salesforce.com to Boost Sales	2006-07-11 01:57:38	Salesforce.com
Captor Group is a Belgian-headquartered, pan-European company that helps organisations manage people and time with human resources and advanced time and attendance solutions. With over 5,000 customers located across Europe, Captor required a system to manage its sales process. The existing system using Excel spreadsheets was producing islands of information with individual salespeople "Doing their own thing." It was taking four days a month just to chase up salespeople to compile weekly reports. Quality of data and visibility of sales pipeline and customers was poor. Captor began to evaluate Customer Relationship Management (CRM) solutions and selected salesforce.com's Professional Edition, which delivers on-demand CRM via the Internet.
The Emergence of Talent Management: An Old Idea Gets New Life	2006-07-27 09:09:00	Talent Management
And it's an idea that didn't even originate in this decade. Why the renewed interest? Two reasons: more technology vendors are pro-claiming they can automate the entire process (either through integration of technologies or all-in-one offerings), and more companies are ready to embrace it. If talent management is going to take off this time, it's the second reason-corporate receptivity-that will be the catalyst.