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 TitleDate AddedCompany
whitepaper TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)2008-06-11 Microsoft
  The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations Manager 2007. The presenter discuss the consideration of roles and responsibilities, the approach to managing overrides, developing custom management packs, version control, and much more. The presenter also discuss how Information Technology Infrastructure Library (ITIL) processes play an important part in ensuring a consistent, repeatable approach to managing the life cycle of management packs.   
whitepaper Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution2008-06-01 BMC Software
  Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem resolution for an exceptionally complex, proprietary, 250-application enterprise system. Crutchfield deployed BMC systems for its solution and implemented BMC AppSight Application Problem Resolution System to swiftly pinpoint problem root causes at every level, slashing diagnostic time and speeding time to resolution.   
whitepaper Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution2008-06-01 BMC Software
  Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support costs and improve the reliability of GlobalSTORE, the company's Windows-based retail application, by minimizing the difficulties associated with supporting myriad, site-by-site customized variants. Fujitsu Transaction Solutions deployed BMC Application Problem Resolution System to efficiently capture a complete diagnostic picture of problems in real time - including the detailed system context in which they occur - in order to pinpoint and solve problems more quickly.   
whitepaper HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)2007-12-01 Hewlett-Packard (HP)
  Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.   
whitepaper Borland Software Case Study: Jacobs Vehicle Systems2007-09-04 Borland Software
  As the maker of world famous Jake Brake engine retarders, Jacobs Vehicle Systems is recognized as the industry leader in developing and manufacturing commercial vehicle retarding systems. The company wanted to establish centralized control of digital project assets and activities. The challenge was to efficiently specify, validate and communicate change requests and to improve efficiency and eliminate rework. After evaluating solutions from several other vendors, including Microsoft Visual Source Safe, WinCVS and Serena PVCS, Jacobs Vehicle Systems chose Borland StarTeam for software change and configuration management.   
whitepaper ITIL Version 30000-00-00 Two Hills
  This paper provides a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold. People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the scope and ideas are. There is no doubt that the re-engineering has been extensive. The diagram in the paper makes that clear. A bit like a DOS-based command-line-driven utility being rewritten as a Windows GUI with workflow.   
whitepaper Tribune Gains Enhanced Visibility With Borland StarTeam2007-06-28 Borland Software
  Tribune is one of the country's top media companies, operating businesses in broadcasting and publishing. The company wanted to maintain credibility with its constituents, gain a consistent view of projects and save time. Tribune deployed BMC software for its solution and implemented Borland StarTeam which saves time by 25%-50% and improves visibility.   
whitepaper TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software2007-01-19 01:00:27 BMC Software
  Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months.   
whitepaper Saudi Aramco Increases Efficiencies and Ensures Business Continuity With BMC Software2007-01-19 01:00:27 BMC Software
  In an effort to consolidate its many IT systems within a centralized single point of contact, Saudi Aramco was not afraid to start fresh. The company chose BMC Remedy solutions because of their flexibility, easy customization, and their ability to integrate with other systems within the organization. As a result, the company's IT Customer Care Centre has improved efficiency and maximized business continuity. The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy customization and integration with other systems.   
whitepaper ROC de Leijgraaf Increases IT Support Responsiveness by 20 Percent Using BMC Service Desk Express Suite2007-01-19 01:00:27 BMC Software
  To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. The school is now benefiting from a powerful workflow solution that delivers superior service and reduced operational expenses. As a result, its help desk has experienced a 10 percent increase in productivity - in only three months - and despite an increase in the volume of inquiries received, is able to respond to inquiries 20 percent faster.