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 TitleDate AddedCompany
whitepaper ITIL V3: Making Business Services Serve the Business2008-10-30 ASG Software Solutions
  ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement. ITIL V3 also refines the definition of the Configuration Management Database (CMDB) and introduced a more powerful system, the Configuration Management System (CMS), in which the CMDB fits. At the same time, ITIL V3 has directly acknowledged BSM and discusses it as the ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts.

Through exploration of the broad portfolio of IT management offerings from ASG, this EMA white paper addresses how IT organizations can bridge the gap from ITIL V2 to V3 with products that fit in each stage of the ITIL V3 Service Lifecycle.

Tags: Business Management, Database Management, Business Intelligence - Data Warehousing, Strategic Planning, Service Level Management, IT Reliability, ITIL		   
whitepaper Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report2008-10-08 siemens
  Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.

Tags: Resources Mgmt., Strategic Planning, ITIL		   
whitepaper ITIL - Service Approach for Siemens Enterprise Communications2008-10-08 siemens
  The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities.

Tags: Resources Mgmt., Strategic Planning, ITIL		   
whitepaper Increasing ROI and Reducing the Risks of Your Application Portfolio2008-10-07 ASG Software Solutions
  Application Portfolio Management (APM) solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of the business. APM solutions provide a definitive view of applications, services, and their relationships with the business.

Most enterprise management vendors understand the need for insight into business applications and most market on that basis. Few, however, have acted on this knowledge with the vigor that ASG Software has brought to the process of developing and maintaining configuration-related information. In doing so, ASG has developed a portfolio that solves the challenge of managing the proliferation of applications in the enterprise. ASG's grasp of the issues related to managing custom applications, in particular, sets the company apart from the competitive pack. And as one of the few remaining privately-owned enterprise management suite vendors, ASG has methodically built out its portfolio with a focus on creating some of the most comprehensive application asset solutions in the industry.

Tags: Cost Control - Risk Mgmt., ROI - TCO, ITIL, Application Development		   
whitepaper ITIL V3 and the PMBOK - Distinct but Complementary2008-08-14 Global Knowledge
  The Project Management Body of Knowledge (PMBOK?) is the quintessential project management methodology in the North American marketplace - the PMBOK?, from the Project management Institute (PMI). The IT Infrastructure Library (ITIL), from the Office of Government Commerce in the UK, has quietly become the quintessential IT Service Management methodology across the globe used in organizations of all sizes, verticals, and industries in both the public and private sectors. This white paper examines both of these important disciplines primarily in the context of their similarities.

Tags: Strategic Planning, Methodology, IT Reliability, ITIL		   
whitepaper Business Service Management: What It Is and Why You Should Care2008-08-12 Global Knowledge
  Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and how it can benefit your organization. Learn how you can obtain significant real value in a relatively short period of time if you follow the four-step BSM model. Understand why it's important to think and talk about the long term. This white paper also explains the goals of BSM.

Tags: Service Level Management, Strategic Planning, IT Reliability, ITIL		   
whitepaper Improving the Information Technology Service Management With Six Sigma2008-03-01 Iran Telecommunication Research Cente
  Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library (ITIL) for IT Service Management that consists of a set of guidelines that specify what an IT organization should do. However, they don't explain how to do it. For example, they specify that IT should allocate a priority for each incident that comes into the service desk, but they do not specify how to allocate those priorities. Six Sigma defines a process improvement approach that is based on statistical measurement, drives quality improvement, and reduces operational costs that companies such as Motorola, Allied-signal and General Electric have used to produce millions of dollars in bottom-line improvements.

Tags: ITIL		   
whitepaper BoxTone Mobile User Management With ITIL and ITSM2008-02-28 BoxTone
  Today, many organizations are shifting their IT focus from day-to-day technical operation of back-office infrastructure to delivering high quality services that their users or customers require. For most, this means a shift from technology management to service management - known as IT Service Management (ITSM) - typically using the most widely accepted approach or process framework called ITIL (IT Infrastructure Library). For the mobile workforce that relies on BlackBerry smartphones to stay connected and reliably perform their business function anywhere, any time, the strategy of Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL.

Tags: SLA, ITIL		   
whitepaper More Effective Business Service Management with a MetaCMDB2008-02-15 ASG Software Solutions
 

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.

This report looks at two of the most fundamental and arguably two of the most conflicted concepts surrounding these requirements: Business Service Management (BSM) and the Configuration Management Database (CMDB) system. In essence, this report focuses on CMDB requirements as they support a BSM strategy.



Tags: Service Level Management, Strategic Planning, ITIL		   
whitepaper ITIL v3 and the Federal Government: What CIOs Need to Know2008-02-10 ArgSoft Intellectual Property Holdings
  This White Paper reviews the key challenges that Federal government IT organizations are experiencing to align IT operations with broader needs and priorities. Focusing on solutions offered by the integration of the best practices established in the IT Infrastructure Library (ITIL) publications, this White Paper highlights some of the important benefits of implementing these practices.   


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