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 TitleDate AddedCompany
whitepaper Strangers (or Customers) Share Their Experience with IBM Service Management2009-09-10 IBM
  IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service Management videos.

Tags: IT Infrastructure, IT Budgeting, Security Administration, User Satisfaction		   
whitepaper The Benefits of Change Management2009-09-05 EnterpriseWizard
  Implementing a change management system can have many benefits, particularly in terms of improving efficiency and reducing outages and downtime. It also provides a useful audit trail that can save huge amounts of time in meeting government compliance requirements. To gain the full benefits of change management requires software that is easy to configure, integrates with other systems and provides a high level of automation without burdening users with a steep learning curve. It also requires internal commitment in terms of thinking about the processes that should be subject to change control and how they should work in organization. With the unbeatable combination of an adaptive and powerful product and a well thought-out process design, the benefits can be huge and well worth the commitment.   
whitepaper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution2009-09-01 KACE
  The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.

Tags: IT Infrastructure, User Satisfaction, Security Administration, User Satisfaction		   
whitepaper Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R22009-09-01 Dell
  There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing security issues. Organizations need technologies that help them reduce costs, manage their dynamic workforce, enhance end users' experiences, and increase productivity.

Tags: IT Infrastructure, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper TOGAF 9 and ITIL V32009-09-01 TSO
  This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. The development of information systems in large organizations, and in multipart supply-and-demand chains, has become complex and flexible. The way in which systems are being designed and managed depends increasingly on a structured approach. Best practice models are based on the experience of day-to-day users and therefore they support their needs. Their development follows the requirements of the organizations that use these models. In a way they change from descriptions of best practice to theoretical models on how processes should work in practice.   
whitepaper Cross-Reference ITIL V3 and MOF 4.02009-09-01 TSO
  IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library (ITIL). At the highest level, both frameworks follow a lifecycle approach, but these lifecycles are somewhat different. ITIL uses five elements for its lifecycle: Strategy, Design, Transition, Operation, and Continual Improvement, which brings it close to the PDCA model. MOF's lifecycle core consists of only three phases: Plan, Deliver, and Operate, with one underlying layer (Manage) covering the components that apply to all lifecycle phases.

Tags: User Satisfaction		   
whitepaper ITIL That Fits Your Business2009-08-26 EnterpriseWizard
  A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation has actually increased the workload of IT staff members without improving service or reliability. Both of these outcomes may be avoided by doing some homework and approaching ITIL with a clear sense of priorities. This paper offers some practical suggestions for how to get the greatest benefits ITIL has to offer without getting lost along the way.   
whitepaper 3 Steps To Securing Your Network And Preventing Common Security Mistakes2009-08-19 Global Knowledge
  Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are administrative, technical, and physical. Regardless of how these controls are grouped or what list you use to classify, security is all about how you apply these controls. If they are not applied and enforced, effective security cannot be achieved.

Tags: Data Infrastructure, Security Administration, User Satisfaction, Data Tools		   
whitepaper MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software2009-08-01 Oracle
  MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and that it meets project deadlines. The challenge was to improve resource utilization, enabling MetroPower to efficiently move employees from project to project and boost project profitability. MetroPower, Inc. leveraged Oracle's Primavera P6 Enterprise Project Portfolio Management and Primavera Contract Management solution to automate project management processes, helping the company improve efficiency and grow sales from US$50 million to US$100 million.

Tags: User Satisfaction		   
whitepaper Consolidate Management Software and Reduce Cost2009-07-20 IBM
  Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely align IT infrastructure to the business.

The solutions from IBM Tivoli provide an effective way to address these challenges. By consolidating with monitoring and management solutions from IBM Tivoli, organizations can reduce the costs of managing their IT infrastructure, increase their payback and align IT closely with the business.

Attend this Jam today and join EMA analysts for their findings on the benefits of consolidation to application management solutions. And, learn more about the benefits of following a phased approach to consolidation with Tivoli's application management solutions.

Register today to attend this on demand IBM event!



Tags: Internet and Web, Enterprise Planning, User Satisfaction, User Satisfaction