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 TitleDate AddedCompany
whitepaper 3 Steps To Securing Your Network And Preventing Common Security Mistakes2009-08-19 Global Knowledge
  Securing an organization's assets requires work, and there are many different ways to classify controls. This white paper examines three common types of controls are administrative, technical, and physical. Regardless of how these controls are grouped or what list you use to classify, security is all about how you apply these controls. If they are not applied and enforced, effective security cannot be achieved.

Tags: Data Infrastructure, Security Administration, User Satisfaction, Data Tools		   
whitepaper MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software2009-08-01 Oracle
  MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and that it meets project deadlines. The challenge was to improve resource utilization, enabling MetroPower to efficiently move employees from project to project and boost project profitability. MetroPower, Inc. leveraged Oracle's Primavera P6 Enterprise Project Portfolio Management and Primavera Contract Management solution to automate project management processes, helping the company improve efficiency and grow sales from US$50 million to US$100 million.

Tags: User Satisfaction		   
whitepaper Consolidate Management Software and Reduce Cost2009-07-20 IBM
  Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely align IT infrastructure to the business.

The solutions from IBM Tivoli provide an effective way to address these challenges. By consolidating with monitoring and management solutions from IBM Tivoli, organizations can reduce the costs of managing their IT infrastructure, increase their payback and align IT closely with the business.

Attend this Jam today and join EMA analysts for their findings on the benefits of consolidation to application management solutions. And, learn more about the benefits of following a phased approach to consolidation with Tivoli's application management solutions.

Register today to attend this on demand IBM event!



Tags: Internet and Web, Enterprise Planning, User Satisfaction, User Satisfaction		   
whitepaper CARFAX Drives IT Success With Tripwire Enterprise2009-07-14 Tripwire
  CARFAX started with a vision: to be the leading source of vehicle history information for buyers and sellers of used cars. The challenge was to prevent rogue changes from disrupting system availability, to increase visibility to change activity across the IT enterprise and to enforce change management processes across production systems. Tripwire Enterprise tracks all changes across the enterprise and provides complete visibility to change activity, including unauthorized or unintended changes that can impact system availability and daily revenue. Tripwire provides documented proof of actual changes that triggers investigation of any change that doesn't comply with established change management processes.

Tags: User Satisfaction		   
whitepaper HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines2009-07-01 Hewlett-Packard (HP)
  Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system.

Tags: User Satisfaction		   
whitepaper HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery2009-07-01 Hewlett-Packard (HP)
  ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management (ITOP) project. Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules.

Tags: User Satisfaction		   
whitepaper HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability2009-07-01 Hewlett-Packard (HP)
  Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business travelers, which enables them to book and manage their own itineraries. Carlson Wagonlit wanted to standardize and improve enterprise support processes. Carlson Wagonlit implement ITIL-based service management tool.

Tags: User Satisfaction		   
whitepaper Integrating Six Sigma and ITIL for Continual Service Improvement2009-07-01 TSO
  The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon completing their process implementation projects, breathe a sigh of relief and presume that the processes will go on forever. Sadly, that is not the case - without continual attention to the processes they almost surely will not stay abreast of the changing needs of the organization and process performance shortfalls will not be addressed.   
whitepaper Volume Activation Technical Reference Guide2009-07-01 Microsoft
  This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2 operating systems. It is a companion to the Volume Activation Planning Guide, Volume Activation Deployment Guide, and Volume Activation Operations Guide.

Tags: User Satisfaction, Security Administration, Business Functions, User Satisfaction		   
whitepaper Atrium Core Implementation Best Practices2009-06-30 BMC Software
  The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.

Tags: User Satisfaction,