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 TitleDate AddedCompany
whitepaper Pulte Mortgage Builds a Strong IT Foundation With Tripwire Enterprise2009-09-19 Tripwire
  Pulte Mortgage, LLC has been helping homebuyers turn their dreams of owning a home into reality for over 33 years. The challenge was to satisfy change control demands of SOX regulations, to improve methods for verifying configuration changes and to track change success rates to evaluate staff effectiveness. Tripwire Enterprise tracks all changes across the enterprise, providing the proof of control over change that auditors require. Tripwire's monitoring rules are tailored to each system to avoid erroneous "Noise" and provide meaningful information. Reports can be customized to suit system, industry and regulation requirements and minimize the effort needed to ensure compliance with change management and security policies.

Tags: User Satisfaction		   
whitepaper Tripwire Security Case Study: Aria System2009-09-19 Tripwire
  Aria Systems is the leading provider of subscription billing solutions and offers the only "Monetization Platform" encompassing the full spectrum of Billing and Customer Lifecycle Management services. The challenge was to demonstrate PCI DSS compliance as a Level 1 Merchant, to implement PCI solution quickly and without additional staff and to improve physical and virtual server configuration control. Tripwire Enterprise offers out-of-the-box configuration assessment and automated file integrity monitoring across physical and virtual environments that addresses a wide range of PCI requirements. Tripwire Professional Services leverages proven industry expertise to quickly implement and deliver a comprehensive solution tuned to the demanding requirements of PCI.

Tags: User Satisfaction		   
whitepaper Strangers (or Customers) Share Their Experience with IBM Service Management2009-09-10 IBM
  IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service Management videos.

Tags: IT Infrastructure, IT Budgeting, Security Administration, User Satisfaction		   
whitepaper MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software2009-08-01 Oracle
  MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and that it meets project deadlines. The challenge was to improve resource utilization, enabling MetroPower to efficiently move employees from project to project and boost project profitability. MetroPower, Inc. leveraged Oracle's Primavera P6 Enterprise Project Portfolio Management and Primavera Contract Management solution to automate project management processes, helping the company improve efficiency and grow sales from US$50 million to US$100 million.

Tags: User Satisfaction		   
whitepaper CARFAX Drives IT Success With Tripwire Enterprise2009-07-14 Tripwire
  CARFAX started with a vision: to be the leading source of vehicle history information for buyers and sellers of used cars. The challenge was to prevent rogue changes from disrupting system availability, to increase visibility to change activity across the IT enterprise and to enforce change management processes across production systems. Tripwire Enterprise tracks all changes across the enterprise and provides complete visibility to change activity, including unauthorized or unintended changes that can impact system availability and daily revenue. Tripwire provides documented proof of actual changes that triggers investigation of any change that doesn't comply with established change management processes.

Tags: User Satisfaction		   
whitepaper HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines2009-07-01 Hewlett-Packard (HP)
  Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system.

Tags: User Satisfaction		   
whitepaper HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery2009-07-01 Hewlett-Packard (HP)
  ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management (ITOP) project. Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules.

Tags: User Satisfaction		   
whitepaper HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability2009-07-01 Hewlett-Packard (HP)
  Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business travelers, which enables them to book and manage their own itineraries. Carlson Wagonlit wanted to standardize and improve enterprise support processes. Carlson Wagonlit implement ITIL-based service management tool.

Tags: User Satisfaction		   
whitepaper Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One2009-04-20 Axios Systems
  The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate this in order to build stronger support from the business. One of the first steps was to find the best ITIL-based ITSM toolset. Gulf News chose assyst. Unnecessary disruption was avoided through a rapid implementation, in which the Gulf News team went live with Axios' assyst software within two months.

Tags: IT Infrastructure, User Satisfaction		   
whitepaper Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade2009-04-01 Hewlett-Packard (HP)
  H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management processes, supported by HP Service Manager software.

Tags: Data Infrastructure, User Satisfaction