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 TitleDate AddedCompany
whitepaper What's New in BMC Remedy Service Desk 7.52009-05-13 BMC Software
  The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of what's new in the latest release of BMC Remedy Service Desk 7.5 and the attendee will learn how the service desk can provide more value to the business.   
whitepaper MINDTREE IMTS MANAGED SERVICES2009-05-01
  This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing right managed services partners through evaluation of business segment understanding, skills, and resources"

Tags: Data Infrastructure, IT Infrastructure, User Satisfaction		   
whitepaper ITIL V3 and Information Security2009-05-01 ITIL
  This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in ITIL. The paper discusses the contents and purposes of, and relationships between global standards, best practice guidance and organizational policies and procedures in the creation of effective ISM. There is no longer a separate ITIL publication on Security Management, so the paper explores the role of ISM within ITIL and how ITIL and the available ISM standards and guidance are aligned and can work together. ISM content in ITIL is mapped to the ISO/IEC standards.

Tags: User Satisfaction		   
whitepaper Novell ZENworks Configuration Management SP2: Key Strengths and Features2009-05-01 Novell
  Over the last decade, Novell ZENworks has developed a reputation as one of the industry's most complete and capable solutions for centrally configuring and managing endpoints in complex and heterogeneous networking environments. With Novell ZENworks Configuration Management, a core product in Novell Endpoint Management solutions, thousands of organizations have discovered the benefits of using a policy-based approach to simplify and automate software and patch deployment, asset tracking, endpoint security, operating system migration and a long list of other routine endpoint management tasks. Novell ZENworks Configuration Management allows IT organizations to perfectly align their Windows desktop environments with established business policies - and shift more time, money and resources away from mundane, repetitive tasks toward strategic IT initiatives.   
whitepaper Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB2009-05-01 Aldon
  While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profile come greater responsibility and accountability. In order to make astute decisions in a rapidly evolving and increasingly technical international business climate, today's executives must have their finger on the pulse of operations and delivery schedules at all times - a pulse that resides increasingly in IT. To do this, companies require complete, accurate, on-going, and real-time visibility into the IT infrastructure. A wildly popular framework for achieving this visibility is the IT Infrastructure Library, or ITIL - the de facto standard for best practice in the provision of IT service.

Tags: User Satisfaction		   
whitepaper ITIL in a Recession2009-05-01 TSO
  As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and decision making. However, organizations need to apply common sense when adopting ITIL. The service lifecycle approach and ready made business model for service management is a great platform to build excellent services that contribute to economic recovery. Adopting ITIL practices for service management also helps companies to gain a competitive edge that will help them grow as it comes out of recession.   
whitepaper What's New in BMC Remedy Change Management 7.52009-04-29 BMC Software
  Experts agree that people and process failures cause 80 percent of downtime. The attendee of this webcast will learn about new functionality in Release Management, Change Impact Analysis and Collision Detection. The attendee will hear how customers achieved 20-40 percent gains in efficiency, accuracy, and service quality by reducing the number and frequency of change-related system failures.

Tags: User Satisfaction		   
whitepaper What's New in BMC Atrium 7.52009-04-22 BMC Software
  The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how the advances in BMC Action Request System, BMC Atrium CMDB, and BMC Atrium Discovery make it simpler than ever to increase IT's business impact while making the most of the resources one already have.

Tags: User Satisfaction, 		  
whitepaper Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One2009-04-20 Axios Systems
  The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate this in order to build stronger support from the business. One of the first steps was to find the best ITIL-based ITSM toolset. Gulf News chose assyst. Unnecessary disruption was avoided through a rapid implementation, in which the Gulf News team went live with Axios' assyst software within two months.

Tags: IT Infrastructure, User Satisfaction		   
whitepaper Optimize IT process, maximize ROI and improve service levels2006-11-29 IBM
  The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.

Tags: User Satisfaction, IT Budgeting, IT Infrastructure, Security Administration