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 TitleDate AddedCompany
whitepaper Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One2009-04-20 Axios Systems
  The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate this in order to build stronger support from the business. One of the first steps was to find the best ITIL-based ITSM toolset. Gulf News chose assyst. Unnecessary disruption was avoided through a rapid implementation, in which the Gulf News team went live with Axios' assyst software within two months.

Tags: IT Infrastructure, User Satisfaction		   
whitepaper Optimize IT process, maximize ROI and improve service levels2006-11-29 IBM
  The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.

Tags: User Satisfaction, IT Budgeting, IT Infrastructure, Security Administration		   
whitepaper What's New in BMC Service Management Process Model 7.52009-04-15 BMC Software
  BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to bridge the gap between ITIL theory and the service management applications. The attendee will see how one can lower costs, reduce implementation timeframes, and improve staff productivity by using ITIL best practices integrated into the BMC Remedy IT Service Management Suite.

Tags: User Satisfaction, 		  
whitepaper Making the Move to BMC Remedy IT Service Management 7.52009-04-08 BMC Software
  The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach for planning, executing, and upgrading from BMC Remedy IT Service Management versions 5, 6, or 7 to version 7.5.

Tags: User Satisfaction, 		  
whitepaper Cooling Strategies for IT Wiring Closets and Small Rooms2009-04-08 American Power Conversion (APC)
  Cooling for IT wiring closets is rarely planned and typically only implemented after failures or overheating occur. An appropriate specification for cooling IT wiring closets should assure compatibility with anticipated loads, provide unambiguous instruction for design and installation of cooling equipment, prevent oversizing, maximize electrical efficiency, and be flexible enough to work in various shapes and types of closets. This paper describes the science and practical application of an improved method for the specification of cooling for wiring closets.

Tags: IT Infrastructure, Enterprise Planning, Security Administration, User Satisfaction		   
whitepaper Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade2009-04-01 Hewlett-Packard (HP)
  H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management processes, supported by HP Service Manager software.

Tags: Data Infrastructure, User Satisfaction		   
whitepaper Myths of the Configuration Management Data Base (CMDB)2009-04-01 CA (Computer Associates)
  There are many things to consider when implementing a CMDB. The 13 myths described in this white paper, along with the variations described for each, have proven over time to impede the efforts of many. This can occur during the initial design and also as when the transition to adopting the ITIL begins. Hopefully, by being explicit about specific risks, the deployment of a CMDB will not only be technically successful, but will legitimize the unique contribution of IT to an organization's competitiveness.

Tags: IT Budgeting, User Satisfaction		   
whitepaper The Value of Standards-based CMDB Federation2009-04-01 CA (Computer Associates)
  SACM and CMS help an enterprise implement an overall strategy that aligns business and IT services accurately, with a minimum of resource investment, but to achieve those goals, a range of data sources must be integrated. Without an industry standard for integrating IT data sources, this integration is expensive, difficult to maintain, and unlikely to be effectively implemented. The CMDBf standard provides a foundation for consistent, vendor-neutral implementation of IT integration.

Tags: User Satisfaction		   
whitepaper New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider2009-04-01 Hewlett-Packard (HP)
  InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol (IP) network. InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library (ITIL) and offer customers improved service levels. InTechnology assessed the limitations of its IT Service Management (ITSM) tools. InTechnology plc entered in discussions with HP Software and Services team, who advised on an appropriate migration path and HP Software and Services provided on-site technical expertise to InTechnology's team.

Tags: User Satisfaction		   
whitepaper Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework2009-04-01 Hewlett-Packard (HP)
  When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems (IS) organization. Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. As a solution the company leveraged proven ITIL/ITSM methodology and tools.

Tags: User Satisfaction