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 TitleDate AddedCompany
whitepaper Creating Predictable IT Strategies in an Unpredictable Business Climate2009-03-01 NEC Corporation of America
  Typical IT approaches to meet business needs have focused on fast-deployment, capital-intensive infrastructure investments. In economic downturns, this approach is unsustainable. Download this report for IDC's perspective on major shifts in IT investment strategy focusing on efficiency to achieve IT excellence.

Tags: IT Budgeting, IT Infrastructure, Security Administration, IT Budgeting		   
whitepaper Managing Risk With Project Portfolio Management in the Oil and Gas Industry During an Economic Downturn2009-03-01 Oracle
  Companies in the oil and gas industry must invest heavily to further exploration, production, and refining, yet they face growing challenges. The recent past has seen historic revenue and profit growth at the major oil and gas companies, but they now face an unprecedented economic backdrop. With decreased global demand and a precipitous drop in oil prices, their operations and balance sheets are under stress. Project portfolio management solutions, such as those from Primavera from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment.

Tags: User Satisfaction		   
whitepaper Reference Architecture for BMC Service Support Solutions2009-03-01 BMC Software
  This paper describes recommended physical reference architectures and platform sizing requirements for example small, medium, and large deployments of the BMC Service Support solution, including the BMC Atrium set of core components. The purpose of this paper is to assist BMC customers, BMC Partners, and BMC Consulting Services engineers who are planning to deploy a Service Support solution, by describing the appropriate scalability and sizing considerations for each component and for the overall solution.

Tags: User Satisfaction, 		  
whitepaper Enabling Effective Change Management With an Integrated Change Control Mechanism2009-03-01 CA (Computer Associates)
  Altering IT systems is a key capability enterprises must possess if they wish to effectively keep pace with an evolving business landscape. Managing this process with the help of a comprehensive, fully integrated change management solution allows organizations to exert a higher degree of control over when, why and by whom each asset within its infrastructure is modified. To help organizations ensure that no change occurs without notice, the best solutions will feature automated detection functionality that instantly recognizes when a change was made and immediately alerts the appropriate stakeholders. Upon identification of a change, the ideal solution will then help administrators to confirm that it was authorized by reconciling the activity against all submitted change requests.   
whitepaper New HP ITSM Software Supports Business Change at South African Telecommunications Giant2009-03-01 Hewlett-Packard (HP)
  Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and ensure that it is able to meet the demands of a new converged network services business. Vodacom South Africa conducted a proof-of-concept between HP Universal Configuration Management Database (uCMDB) and similar offerings from Computer Associates (CA) for a configuration management toolset. and selected HP Service Manager 7 and the uCMDB as the solution set which would underpin the service assurance toolset.

Tags: Data Infrastructure, User Satisfaction		   
whitepaper Novell myCMDB Solution Overview2009-03-01 Novell
  The value of a Configuration Management Database (CMDB) is commonly accepted across a wide spectrum of IT professionals today, especially as a vehicle to lower the risk of outages caused by planned changes to the IT infrastructure - which account for up to 60 percent of all IT outages in a typical large IT enterprise. By having a complete and up-to-date model of Configuration Item (CI) attributes and relationships, IT organizations can readily analyze and understand the impact of potential changes to the IT infrastructure - before they're implemented in production. And yet, while CMDB adoption rates are sharply on the rise, many of these projects will fail because of CMDB data inaccuracy, poor usability or lack of widespread usage across the IT enterprise.

Tags: User Satisfaction		   
whitepaper Seven Keys for Successful Domain Portfolio Management2009-03-01 MarkMonitor
  The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level, and third-level ccTLD offerings, nine new sTLDs, significant changes to ICANN's Transfer and Whois Policies, and finally, ICANN's proposal to allow an unlimited number of new gTLDs, including IDN TLDs. For companies with a global presence, managing an international domain name portfolio has become an increasingly complex challenge. With more than 249 ever-changing ccTLDs, domain administrators are forced to make important daily decisions about where, when and how to register domain names.   
whitepaper ITIL Qualifications Explained2009-02-23 International Institute for Learning
  ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for individuals and it signifies different levels of awareness and capability with regard to ITIL ITIL training is undertaken in the UK by over 30 specialist training companies-All accredited on behalf of the OGC. They use approved course materials based on the official ITIL manuals - and they prepare delegates for exams which are usually included in the training course.   
whitepaper Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 32009-02-11 BMC Software
  This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please keep in mind two key points: 1) ITIL provides a useful framework for IT service management, but one do not need to implement ITIL in order to build a CMDB; and 2) while this paper is updated to better align with ITIL V3, readers who are implementing an ITIL Version 2 (V2) framework will still find the information helpful.

Tags: User Satisfaction		   
whitepaper Why You Should Take a Holistic Approach to ITIL and Service Support2009-02-10 BMC Software
  Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of ITIL. This approach facilitates seamless workflow within and across functional groups in an end-to-end, closed-loop manner. As a result, efficiency increases and the service support staff is more productive, and that drives down costs. To enable these capabilities, one must create an underlying foundation of tightly integrated service support solutions that share a single data store. The fastest and surest way to create such a foundation is with an integrated suite of service support solutions that have been developed together on a single architecture.

Tags: User Satisfaction,