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 TitleDate AddedCompany
whitepaper Seven Keys for Successful Domain Portfolio Management2009-03-01 MarkMonitor
  The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level, and third-level ccTLD offerings, nine new sTLDs, significant changes to ICANN's Transfer and Whois Policies, and finally, ICANN's proposal to allow an unlimited number of new gTLDs, including IDN TLDs. For companies with a global presence, managing an international domain name portfolio has become an increasingly complex challenge. With more than 249 ever-changing ccTLDs, domain administrators are forced to make important daily decisions about where, when and how to register domain names.   
whitepaper ITIL Qualifications Explained2009-02-23 International Institute for Learning
  ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for individuals and it signifies different levels of awareness and capability with regard to ITIL ITIL training is undertaken in the UK by over 30 specialist training companies-All accredited on behalf of the OGC. They use approved course materials based on the official ITIL manuals - and they prepare delegates for exams which are usually included in the training course.   
whitepaper Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 32009-02-11 BMC Software
  This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. With the release of the Information Technology Infrastructure Library (ITIL) Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please keep in mind two key points: 1) ITIL provides a useful framework for IT service management, but one do not need to implement ITIL in order to build a CMDB; and 2) while this paper is updated to better align with ITIL V3, readers who are implementing an ITIL Version 2 (V2) framework will still find the information helpful.

Tags: User Satisfaction		   
whitepaper Why You Should Take a Holistic Approach to ITIL and Service Support2009-02-10 BMC Software
  Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of ITIL. This approach facilitates seamless workflow within and across functional groups in an end-to-end, closed-loop manner. As a result, efficiency increases and the service support staff is more productive, and that drives down costs. To enable these capabilities, one must create an underlying foundation of tightly integrated service support solutions that share a single data store. The fastest and surest way to create such a foundation is with an integrated suite of service support solutions that have been developed together on a single architecture.

Tags: User Satisfaction, 		  
whitepaper Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model2009-02-01 Oracle
  Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skills of Oracle's technology and process experts to continually improve efficiencies, enhance the productivity of 1,100 Oracle users, and maximize service quality to customers. Auto Windscreens outsourced infrastructure and software management to Oracle On Demand to benefit from unrivalled system security, and best-practice management based on the IT Infrastructure Library (ITIL) framework as well as chose Oracle On Demand to ensure around-the-clock monitoring for call center applications and back-office systems, supporting time-critical repair and replacement service.

Tags: User Satisfaction, 		  
whitepaper ITIL: Theory Into Practice2009-02-01 Avocent
  It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for simplifying and standardizing IT management is, in itself, a daunting piece of work. Implementing the IT Infrastructure Library (ITIL) set of guidelines to aid the implementation of a lifecycle framework for IT Service Management (ITSM) is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.

Tags: User Satisfaction		   
whitepaper Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model2009-01-29 Solution Labs
  During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were more open, become extremely challenging. Spending freezes or significant reductions in capital infrastructure are common. However, just because the hardware or software acquisition budgets have been shrunk or frozen, doesn't mean the requirement to ensure business service uptime, availability and performance lessens. These challenges make the ability to business justify Capacity Management more critical than ever. Whether one has formalized processes - and the tools to accompany them, or one simply recognize the need to "Get started" with Capacity Management, it is critical that one be able to optimize the delivery of Capacity Management within the organization.

Tags: User Satisfaction		   
whitepaper BRM and Service Portfolio Management - The Key to Changing the Role of IT2009-01-29
  ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the Service Level Manager Role" So what is that Role? Obviously the key word here is relationship which is a break away from the traditional techno-focused IT attitude. The webcast will focus Business Relationship Management and especially how the keywords Role and Relationship fit into the picture.

Tags: User Satisfaction, IT Infrastructure		   
whitepaper Why IT Hosting from The Planet is the Smart Decision2009-01-16 The Planet
  SMBs are increasingly turning to IT hosting as a more cost-effective way to access best-in-class infrastructure. What are the financial and operational benefits of IT hosting? Which type of IT hosting - data center collocation, dedicated server hosting, managed servers, or managed hosting - is the best fit for an organization's business model and IT requirements? This white paper offers background and guidelines with specific examples from hosting provider The Planet.

Tags: Security Administration, IT Infrastructure, User Satisfaction, User Satisfaction, IT Budgeting, IT Budgeting		   
whitepaper IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)2009-01-15 Microsoft
  In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. The attendee of this webcast will learn how Microsoft can help the organization improve its IT service management health with the Risk and Health Assessment Program for IT Operations (OPSRAP). Microsoft relied on the service improvement experience of its own internal IT department and thousands of customers when creating OSRAP, an effective and efficient approach to help organizations meet their IT service management needs.

Tags: User Satisfaction