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 TitleDate AddedCompany
whitepaper ING DIRECT Banks on Sprint to Deliver Continuously Reliable, Secure Service2006-09-09 01:00:12 Sprint
  This case study discusses how Sprint, powered by Cisco Systems, provides a secure and reliable solution for Wide Area Networking for INC Direct Bank, which primarily does business over the Internet and remotely over the phone in a 24x7 mode. Any service outages severely affect ING Bank's business model, so their requirement was to find a highly responsive and trusted partner with a network that was IP based, isolated from the public Internet, and highly reliable but would provide business continuity in case of natural disasters or external events affecting the network. With Sprint, ING Bank found a consultant and partner with a private IP network that provides the high level of responsiveness, integrity, and security they required. Also Sprint provided value-added managed security services at affordable cost, which allowed them to keep their own operational costs low--and pass savings on to their customers.   
whitepaper Sprint MPLS VPN, Cisco Avvid/IP Contact Center Offer an Integrated Solution for MTM2006-09-09 01:00:12 Sprint
  Medical Transportation Management (MTM) provides non-emergency transportation services for state and local governments and private healthcare through a network of 350 partners--serving 12 million recipients annually in 12 states. MTM needed an integrated voice and data networking solution, so by partnering with Sprint and Cisco, used Sprint Global MPLS VPN, powered by Cisco Systems, as a wide area networking solution to tie five U.S. call centers and patients together. In doing so, it achieved a customer satisfaction rate of 98 percent, while dramatically decreasing costs. This is a fully integrated solution for MTM, leading to putting their voice and data on a single network.   
whitepaper Consulting Firm Acquires Seven Companies, Doesn't Miss a Call2006-10-20 07:58:25 Cisco Systems
  This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.   
whitepaper Software Company Takes Collaboration to New Heights2006-09-26 01:00:16 Cisco Systems
  This case study examines how a global Software Development company reduced costs by $10,000 a month, sped product development, improved quality, and delivered better service and support by improving operational efficiency.   
whitepaper SumTotal Systems Powers ELearning at U.K. Retail Giant B&Q2006-06-29 05:04:37 SumTotal Systems
  Founded in 1969, B&Q employs more than 28,000 in over 300 stores throughout the U.K. and the number is rapidly growing. B&Q's mission proclaims that the company "Will be the best at giving people the inspiration, confidence, and solutions to create homes to be proud of". To accomplish that, and to meet the high customer expectations identified by their annual customer surveys, B&Q needs employees of the highest caliber. The company needed a fast, efficient way to train its busy and burgeoning workforce; it turned to a proven learning solution: SumTotal.   
whitepaper Avaya Global Services: IBM Success Story - Relocation Without Disruption20040916030001 Avaya
  For a company with the image and impeccable customer services of IBM, then, contact centre downtime is simply unthinkable. Supporting 600 agents, its Avaya Call Center in Madrid offered a continuous 24/7 customer service experience. The challenge was to move an Avaya Call Center to an alternative site 50km away from the original location without any service disruption. To ensure business continuity, IBM Spain hired the core elements of an Avaya DEFINITY Enterprise Communications Server (ECS) - a Processor Port Network (PPN) and an Expansion Port Network (EPN). This equipment sat at its headquarters and kept the contact centre services going while, the Avaya team installed the original call centre at the new location. The move took just one month.   
whitepaper Growing Pains: Staffing For Scalability2006-09-26 01:00:16 Cisco Systems
  This article from Cisco's iQ Magazine focuses on how four growing companies use their network infrastructures to help them get the people skills they need regardless of geographic locations.   
whitepaper Messaging Services Move to the Express Lane2005-10-04 03:00:05
  Throughout the state of Texas and parts of Mexico, H-E-B is recognized as a leading grocer and a household name in the food industry. They needed to simplify messaging administration and support, improve capabilities of company e-mail system, and expand the use of messaging service features. H-E-B evaluated several hardware vendors and chose to initiate a pilot project using Microsoft Outlook 2003 in conjunction with Microsoft Exchange Server 2003 on Dell PowerEdge servers. Dell PowerEdge servers are not only mission-critical tools at H-E-B, they are also the hardware platform on which Microsoft initially developed Exchange 2003 - and Microsoft still uses PowerEdge servers to train its support experts.   
whitepaper In the Swing With American Golf Corp.2005-10-13 03:00:02
  American Golf Corporation (AGC), the largest operator of golf courses in the us, had experienced tremendous growth since teeing off to the golfing public in 1973. AGC desperately needed "output" capabilities for operations and executive management that didn't put a drain on finance and it resources. To remedy these issues, AGC selected Outlooksoft Everest for budgeting, forecasting, reporting and performance monitoring.   
whitepaper Sun and SAP: A Technology Solution Helps a Retail Giant Reach New Heights2005-11-29 01:00:03 Sun Microsystems
  Coop, based in Basel, Switzerland, is rapidly advancing upon its competitors for the title of largest Swiss retailer. Mergers, acquisitions and rapid sales growth were generating ever-increasing levels of demand upon their current systems, and resulting in a larger, diversified and more unwieldy IT infrastructure. Key to the solutions that could give Coop the flexibility and scalability they needed was finding a software partner with deep expertise in the retail industry, in order to provide the best software for their needs. They selected SAP software because of SAP's long experience and proven success with retail businesses, and believed SAP R/3 had the critical functionality and versatility they needed to control the expansion of Coop and its partners.   

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