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 TitleDate AddedCompany
whitepaper Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition2009-10-12 Global Knowledge
  The number of Project Managers getting certified is growing every year, and certification helps Project Managers differentiate themselves from their co-workers or other job applicants. Certification also provides credibility for the Project Manager, assuring the client or organization that the fundamentals of successful management of projects are understood and practiced. This white paper discusses the application requirements, the exam, and post-certification requirements for both the PMP® and CAPM® certifications issued by PMI. Tips and techniques are offered to help provide a more efficient application process as well as to pass the actual exam.

Tags: Project Management, Project Management, Staff Training, IT Professionals		   
whitepaper The Importance of Software Training: Save Money While Improving Workplace Morale2009-07-17 Efficient Office Computing
  "Computer rage" is inevitable and costs businesses millions of dollars annually in lost payroll, lack of productivity, and workplace tension. In order to achieve a reduction in the frequency and level of computer rage, businesses must invest in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when software does not behave as expected. Confident employees are more apt to solve issues quickly, without disrupting the rest of the workplace, effectively saving time and money.

Tags: Staff Training		   
whitepaper Test Maturity Model Integrates (TMMI) Survey Results2009-03-01
  Test maturity model integrated (TMMi) survey results. How mature are companies software quality management processes in today's market?

Tags: Staff Training		   
whitepaper 2009 IT Skills and Salary Report2009-02-23 Global Knowledge
  For the second year, Global Knowledge and TechRepublic have partnered to create a comprehensive IT salary survey. With over 14,150 responses, the 2009 report has turned out to be one of this year's most relevant and revealing salary surveys in the industry.

Despite the current economic pressures, the salaries of IT professionals did post a 10% gain over the results reported in our 2008 IT Skills and Salary Report. In 2009, the average base salary increased from $73,900 in 2008, to $81,600. While the average base salary grew, the number of professionals who received raises and bonuses decreased slightly. Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.

Tags: Business Functions, Staff Training, Government, IT Infrastructure		   
whitepaper Using Conferencing Solutions With InterCall to Help Train Employees2009-01-01
  To keep the business running smoothly, it's important to provide comprehensive and engaging training programs. When trainers do offer such programs, they will ensure that their new employees receive fast, quality training and that the entire company will benefit from good communication and effective implementation of company policies. These days, one of the best ways to achieve these goals is through online training solutions. With a variety of conferencing options available, businesses of all different sizes and in all different industries can take advantage of cutting-edge options for online training.

Tags: Staff Training		   
whitepaper 12 Things to Know When Troubleshooting Your Network2008-12-10 Global Knowledge
  As a network administrator, you are responsible for your organization's PCs, routers, and switches. If anything goes wrong, it's your fault. This is where good troubleshooting skills are in high demand. This white paper examines some common troubleshooting problems and solutions that, as a network administrator, you should know.

Tags: IT Infrastructure, LAN - WAN, Security Administration, Staff Training		   
whitepaper CCNA Wireless Certification2008-09-19 Global Knowledge
  As networks continue to stimulate economic growth, collaboration, and interaction, the need for networking talent will grow in importance. To meet this growing demand, Cisco has introduced three new concentrations: CCNA Security, CCNS Voice, and CCNA Wireless. This white paper describes the growing need for this type of certification; what the CCNA Wireless certification and its benefits are; and what pre-requisites, exams, and training are required to get certified.

Tags: Mobile and Wireless, Staff Training, LAN - WAN, Staff Training		   
whitepaper The Microsoft Office Fluent User Interface: IT Decision Maker Perception of Productivity, Training, and Support Requirements2007-08-01 Microsoft
  This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations that are considering adopting the 2007 Microsoft Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Microsoft Office system.

Tags: User Satisfaction, Staff Training, Office Suites, Office Suites, Office Suites		   
whitepaper Virtualization Trends, Options, and Adoption2008-09-11 Global Knowledge
  Virtualization is rapidly becoming mainstream technology. Virtualization is similar to "thin computing" whereby one system (like a client workstation) is dependent on a central server for processing activities. The dizzying pace of new virtualization solutions and competitor product offerings has created additional complexities to be integrated into a supportable and effective arrangement. This white paper demystifies virtualization as a concept and computing platform for consolidation.

Tags: Server Platforms - OS, IT Infrastructure, Staff Training, Server Hardware		   
whitepaper Virtualization Overview2008-08-26 Global Knowledge
  Cost-effective utilization of IT infrastructure is a major challenge confronting CIOs and IT managers today. One way to meet this challenge is through virtualization. This white paper provides an overview of virtualization and discusses its benefits.

Tags: Server Platforms - OS, IT Infrastructure, Staff Training, Server Hardware