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 TitleDate AddedCompany
whitepaper Turning customer interaction into profitable relationships2009-09-08 Pitney Bowes
  Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent across the range of media channels people use today. Read the report from analyst Quocirca to learn why and how the development of a CCM strategy transforms the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

Tags: Workflow Management, Data Infrastructure, Business Functions, Business Functions		   
whitepaper e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report2009-08-24 Pitney Bowes
  Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations with a sizeable direct customer communication operation will benefit from a solution of this nature to migrate to the relatively inexpensive and faster e-mail and SMS channels, and fine-tune the overall communication process through detailed analysis and a higher level of personalisation.

Tags: Workflow Management, Business Functions, Business Functions		   
whitepaper 10 Sneaky Things a Spammer Will Do: Just When You Thought Your Inbox Was Safe?2009-07-01 SonicWall
  Spammers can make money with email spam. Most spammers are just sales people looking for an avenue to sell their products or services. Sending out email is cheap and believe it or not some people do respond to their spam advertisements. It only takes a few people to respond to a spam ad to make it profitable for the spammer - so the game is to reach as many people as possible with the spam message to increase the odds of finding a few respondents.   
whitepaper Selecting a Microsoft Hosted Exchange Service Provider2009-06-16
  When it comes to the decision to outsource the delivery of your organisation's messaging solution, the task of selecting the most appropriate service provider can be daunting This whitepaper from Cobweb Solutions, Europe's leading Microsoft Hosted Exchange provider, is designed to help simplify that task for you, by arming you with the important questions to ask prospective providers.

Tags: Network Technologies, Intrusion - Tampering, Business Functions, Office Suites		   
whitepaper MessageLabs Intelligence : 2009 security Predictions2009-06-10
  Having analyzed the global threat landscape for almost a decade, MessageLabs Team Skeptic™ is comprised of many world-renowned malware and spam experts who have a global view of threats across multiple communication protocols drawn from the billions of web pages, emails and instant messages filtered by Skeptic™ each day.

Tags: Intrusion - Tampering, Intrusion - Tampering, Intrusion - Tampering, Business Functions		   
whitepaper Tangled Web : Undercover Threats, Invisible Enemies2009-06-10
  MessageLabs offers integrated web and email security services proven to stay a step ahead of the bad guys. Its Web Security service, for example, includes anti-spyware and anti-virus protection, as well as industry-leading converged threat analysis which ensures that threat intelligence learned from email is also applied to web security.

Tags: Intrusion - Tampering, Intrusion - Tampering, Intrusion - Tampering, Business Functions		   
whitepaper MessageLabs - The Dark Art of Spam2009-06-10
  Quite simply, MessageLabs anti-spam solution provides businesses with the quality of protection they urgently need if they are to stay a step ahead of the spammers - and the increasingly dark arts they deploy.

Tags: Security Administration, Security Administration, Intrusion - Tampering, Business Functions		   
whitepaper Botnets and your Business2009-06-10
  This MessageLabs White Paper looks at the botnet threat and how it has evolved into a serious danger to business. It also gives a snapshot of botnet activity based on data gathered by MessageLabs from 10-17 January 2009. But it shows, too, how the threat can be cost-effectively thwarted. The paper is rooted in MessageLabs experience of providing proven messaging and web security management services for 18,000 clients worldwide, with over 2.5 billion attempted SMTP connections processed every day on their behalf.

Tags: Security Administration, Security Administration, Intrusion - Tampering, Business Functions		   
whitepaper The Total Cost of Email: Putting a Price Tag on Your Email Environment2009-02-17 Mimecast
  You can't afford to ignore email archiving, security, internal policy or regulatory requirements, but can you afford to keep paying for it as multiple systems on top of your email system? This whitepaper explores how, when you add up the full price tag for your email environment, from server to software to risk management and staff costs, it becomes clear why running everything in-house can mean you spend far more of your budget on maintenance than innovation.

Tags: Intrusion - Tampering, Security Administration, Business Functions, Security Administration		   
whitepaper Microsoft Dynamics CRM Online - The Norris Group Case Study2008-04-01 Microsoft
  At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group needed. After the company brought the data in-house, the database progressively degraded and crashed. Chunks of data the company had painstakingly collected over 10 years were lost. That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. Since migrating to the new solution, marketers have eliminated direct mail to 75 percent of the company's least profitable contacts.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.



Tags: Customer Management, Customer Management, Business Functions, Business Functions		   

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