The Fast Track to Higher Value Enterprise Services and Relationships

Overview

Managed communication services (MCS) have emerged in response to growing demand from enterprises for an enhanced range of network-based services that can optimize total cost of ownership, integrate with traditional service delivery models, and guarantee an appropriate technological evolution path. Market forecasts for MCS point to a rapid growth of 10 to 15 percent per year over the next five years, reaching $60 billion a year worldwide - or approximately 20 percent of total service provider business with enterprises.

Service providers looking to take a piece of this market are enhancing their enterprise service offerings - and their business relationships - by adding high-value services across the MCS range: managed business communications, managed employee interactions, managed customer interactions and managed networking.