Tomorrow's Customer Interactions: A New Vision for the Contact Center

Overview

Imagine a world where the customers can easily reach the company anytime, anywhere, via any device or mode of communication regardless of location or number of participants. With converged second generation IP communication networks come new standards such as Session Initiation Protocol (SIP). SIP enabled devices and applications have the potential to transform customer interactions and the way customer contact centers work. This brings a new flexible, user centric communication paradigm based on presence, rich "Multi-modal" content, collaboration and anywhere seamless mobility. This new way of interacting will be less fragmented, and offer greater flexibility, efficiency and productivity for both customer and enterprise. This webcast explores the new communication vistas that may emerge in the next generation model of how companies and customers interact.