Facing a Real-Life Issue: Upgrading Outdated Communications Systems

Overview

Using an obsolete communications system can be dangerous, as learned by a rapidly growing city just north of Nashville, Tennessee. The city's communication system, which covered all municipal functions, such as police, fire, water, and more, needed to be replaced due to the difficulty of obtaining parts and appropriate service for their aging system - and with the growing population, the importance of upgrading was highlighted. The city needed a unified phone system that would seamlessly connect multiple sites, and consolidate multiple systems - but keeping cost and ease-of-implementation in mind.

Fast forward to post-upgrade: common technology, such as centralized voice mail, direct extensions, and wireless/desktop phones, is now experienced - but cost effectively. In addition to these benefits, vital security was increased across the city with the implementation of door-opener cards for employees and key city leaders. This white paper takes a look at the issues originally faced, which are still faced by many businesses today, and details the cost-effective and secure solutions selected, along with an overview of its easy implementation.