City of Melilla Installs IP Telephony to Cut Costs, Increase Productivity and Improve Service

Overview

In the course of an extensive technology modernization, the city administration recognized that its telephone system was outdated. The Integrated Technology Services team deployed leading-edge Cisco gateways, adaptors, phones, faxes and software, but incorporated the city's existing fiber optic data network wherever possible. The centralized system's productivity enhancements include advanced functionality like caller ID, conference calling, call redirect, call waiting and call holding. A feature that automatically transfers calls to the first available administration employee allows the city to answer citizens' questions more quickly.