Top Myths of Unified Communications

Overview

As with any new technology, myths and misinformation have sprung up about unified communications. As voice, video, and data networks have begun to converge, more organizations are seeing the value in deploying Internet Protocol-based (IP-based) unified communications solutions, including voice over IP (VoIP) and IP telephony; unified messaging; voice mail; contact center solutions; audioconferencing, videoconferencing, and Web collaboration; and integrated communications and mobility solutions that leverage presence information.