Insurer Replaces Traditional Telephony Systems With SAP Business Communications Management

Overview

Helsinki, Finland - based Veritas was facing a problem all too common for today's businesses. The company was using a range of traditional enterprise telephony systems that no longer addressed their business needs. With the existing solution, customer service was complicated to manage, employees were difficult to reach, and update processes were laborious. The company wanted to centralize customer service and communications and achieve more flexibility in services. The challenge was to utilize resources more efficiently. As a solution the company deployed SAP Business Communications Management software.