A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations

Overview

The financial services institution's operational structure comprised three separate divisions each of which had different requirements in terms of IT hardware, software and support. Using a central IT infrastructure to meet such a diverse set of needs meant that design and engineering were performed at the lowest common denominator, creating a situation where the investment bank division, which required speedier response times and a higher level of service, was supplementing the central IT support group with its own auxiliary IT support. The institution turned to IBM ODIS - a partnership between IBM Research and IBM Global Business Services - to devise a solution that would help improve mission clarity, quality of service and timeliness of response on a cost-neutral basis.