Avaya Case Study: Sarcon Construction

Overview

Sarcon Construction (Sarcon), based in Santa Fe, New Mexico, has a team of superintendents and lead carpenters that encompass a broad spectrum of expertise in the construction industry, from fine craftsmanship to engineering. Sarcon was saddled with an antiquated analog system that was performing competently, but ill equipped to provide the quality of service the company wanted to offer to its clients. The system's poor voice quality was distracting to both parties during incoming and outgoing calls, and the system's handsets and stations were cumbersome to use and manage. From a feature standpoint, the system's voicemail required multiple steps to access messages and forward voicemails to other users. The company deployed Avaya Quick Edition as a solution.