IPL Case Study - ntl: (Virgin Media)

Overview

ntl:, now part of Virgin Media, was the UK's leading supplier of bundled services to residential customers. These included a range of digital and analogue cable television, broadband internet and telephone services. The company's top priority was quality of service i.e. ensuring the consistent delivery of the required services to each of its customers, with rapid identification and correction of any faults. However its existing TV surveillance facilities were failing to provide effective monitoring or fault identification facilities. ntl: selected IPL to develop a prototype Remote Quality of Service (RQoS) system. IPL constructed and developed a successful prototype, then developed the full-scale system, and helped to roll it out to the 23 regions of ntl:'s largest network.