Winning in the Age of Convergence: Product Framework for CSPs

Overview

Convergence is fundamentally transforming the way Communication Service Providers (CSPs) operate. Falling Public Switched Telephone Network (PSTN) revenues coupled with triple / quadruple play are driving CSPs to formulate convergence-led strategies for future growth. The critical question that CSPs need to ask themselves is whether they have the process and IT flexibility to cut-across silos of products/services. This Infosys paper focuses on the complex CSP product environment structure and proposes a product framework that caters to convergence. The proposed product operations framework provides centralized visibility of all enterprise product propositions across different customer segments and product lines.