Keeping in Touch With Customers - PropertyInfo Case Study

Overview

PropertyInfo Corporation, a Stewart company provides comprehensive real estate information solutions for residential and commercial realty, title, lenders, builders and developers, underwriters, home buyers and sellers in both US and international markets. With disparate customer support systems, PropertyInfo couldn't track and measure a specific customer's service experience and determining overall service quality was difficult. PropertyInfo needed a comprehensive solution to manage end-to-end support complexities and growth for the 20 regional support centers. As a leader in the industry, PropertyInfo required the highest levels of "Quality of Service" for growth and competitive differentiation. The company deployed PhaseWare Tracker suite of customer support solutions which is the ideal platform that provided a path to PropertyInfo's key requirement in streamlining & consolidating their 20 regional customer support centers.