Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers

Overview

With the scope of cable and broadband services delivered to residential and business subscribers growing ever more complex, support centers must be equipped with the right tools to cost-effectively and efficiently resolve a greater number of subscriber incidents. Fortunately, proven, user-friendly technology is available for Internet service providers to drive down costs associated with subscriber support while improving customer satisfaction. With more than 10 years of call center deployments, Motorola has developed a support solution that service providers can rely on. Available as a standalone system or as an extension of existing customer care systems, ISPs can streamline support of today's diverse IP services, improving efficiency, reducing support costs, and building customer loyalty.