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 TitleDate AddedCompany
whitepaper Leading London Estate Agency Chooses Single Communication Solution for 23 Sites2008-02-12 Nortel Networks
  Leading London estate agency, Dexters, had ambitious growth plans via both business growth and acquisition. At the time they started looking for a new telephony solution, they had 14 branches, many of which had come to them via acquisition. This gave them six different manufacturers systems and all of the stress that comes with managing multiple suppliers. The company deployed Nortel for its solution and implemented Nortel Business Communication Manager (BCM) 50s, plus Nortel Business Communications Manager (BCM) 400s at head office and at some of the larger branches.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Tailored Solutions Delivered to Meet SDS's Visionary DAWN Project2008-02-12 Nexon Asia Pacific
  Sydney Diocesan Secretariat (SDS) provides technology services to the archbishop, the assistant bishops and the archdeacons, the Synod and the Standing Committee, the Glebe Administration Board, Anglican Church Property Trust Diocese of Sydney and a wide range of other diocesan entities. The challenge was to create a network which connects all churches and sites within the Diocese of Sydney, thereby improving communication between them. Internet Access Services from Nexon provides SDS with a completely managed, secured and bundled data and internet service across Sydney. Nexon proposed a tailored MPLS network which provides high security and data transparency which enables different layer 3 protocols to be used..

Tags: Broadband, MPLS		   
whitepaper Tour Operator Transforms Customer Contact Through Contact Centre Solution2008-02-12 Nortel Networks
  R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50 and also installed Nortel Business Series Terminal T7316E handsets, and wireless.

Tags: Communications Software, Call Center - Contact		   
whitepaper Dramatically Improve your Business Communications2008-02-11 Avaya
  Discover how with free Nemertes report.

Tags: Telecom Services		   
whitepaper Ready to reap the benefits of Unified Communications?2008-02-11 Avaya
  Learn more, free Lippis Report download.

Tags: Telecom Services		   
whitepaper Telecommunications Leader Provides New Opportunities With Subscription Computing2008-02-11 Microsoft
  Slovak Telekom Group is the leading provider of telecommunications services in Slovakia, with fixed-line phone installations in more than half of the country's 1.9 million households. The company also provides mobile, Internet, call-center, and other services and solutions to residential and business customers. In recent years, Slovak Telekom sought to broaden its market for broadband Internet, especially among households and small businesses that did not have a modern PC or broadband connections. The telecommunications company joined the Microsoft Subscription Computing Program and began offering an essentially free Windows Vista - based PC with any broadband Internet subscription. As a result, Slovak Telekom has brought affordable computing and Internet access to thousands of new households and businesses, broadened its market reach, and enhanced its revenues and reputation.

Tags: Windows Vista		   
whitepaper The Emergence of a Software Centric Communications Model: Service Implications and Opportunities2008-02-01 Avaya
  This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.

Tags: Voice - Data Integration, Service Level Management, Service-Oriented Architecture		   
whitepaper GCI Improves Network Availability to Provide an Enhanced Customer Experience2008-02-01 CA (Computer Associates)
  GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-speed Internet, and telecommunications and managed services to residential and commercial customers alike. GCI wanted to better monitor all of their network components to ensure exceptional bandwidth services to their customers. After a thorough search, GCI chose the CA Network & Voice Management solution that features CA eHealth to provide a comprehensive, integrated and automated view of their extensive network operations.

Tags: Voice - Data Integration, SLA		   
whitepaper KLIKON Boosts Competitive Advantage and Customer Service Offerings With Advanced Network Management2008-02-01 CA (Computer Associates)
  KLIKON Solutions provides networking and infrastructure solutions and services to more than 100 clients across Australia. To take advantage of the growth in IT managed services, KLIKON needed to ensure that its offerings are competitive both in terms of cost and quality. To attract more clients to its network-based services, KLIKON needed to enhance its offerings and capabilities, boosting its ability to monitor, manage and report on customer devices and networking environments. After assessing four options from different vendors, KLIKON selected integrated CA Network & Voice Management and CA Service Availability Management solutions.

Tags: Voice - Data Integration, Service Level Management		   
whitepaper A Hosted and Managed Network Designed for Community Banks2008-02-01 Cisco Systems
  Atlantic Central Bankers Bank (ACBB) is a for-profit cooperative of 334 community-based banks located in Delaware, Maryland, New Jersey, New York, and Pennsylvania with $425 million in assets. The bank wanted to replace expensive multi-vendor services with lower-cost services from one trusted partner and comply with strict banking regulations for security and business continuity. The BITS team chose Cisco to provide virtually all the networking elements of the BITS network, including infrastructure equipment, IP telephony platforms, phones, and security measures. The Cisco Integrated Services Router proved to be a key deciding factor. The router delivers encrypted high-speed WAN connectivity to branch offices, voice services, wired and wireless connections, security services, and advanced management on a single platform.

Tags: Voice - Data Integration, Network Design