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 TitleDate AddedCompany
whitepaper CSC Supports Groundbreaking Satellite Mission2009-01-26 Computer Sciences
  Following decades of work on major NASA efforts such as the Apollo program, they're playing a key role in the success of a small and relatively inexpensive next-generation satellite. The company wanted to work with the Naval Academy to design, build and launch a low-cost satellite that serves as a flexible platform for scientific experiments. The company deployed a Linux-based operating system and communications based on Internet protocols to construct a no-frills satellite. The MidSTAR-1 satellite has hosted several successful experiments, including the first application of nanotechnology in space.

Tags: Desktop Client OS		   
whitepaper Operating XMPP Over Radio and Satellite Networks2009-01-07 Isode
  XMPP, the Internet Standard eXtensible Messaging and Presence Protocol is being widely adopted for Instant Messaging (IM), Group Chat and Presence services in military networks. This paper starts by looking at the military tactical requirements for IM, Group Chat and Presence. It discusses briefly why XMPP is ideal for these services, and also as a building block for situational awareness systems and in support of voice and video communication. Tactical networks often need to make use of Radio and Satellite networks with constrained bandwidth, high latency and difficult operational characteristics. This paper looks at the problems of deploying XMPP over such networks, and shows how XMPP can be effectively deployed in such environments.

Tags: Telecommunications, Network Management		   
whitepaper Institute Opens Lines of Communication With 3Com IP Telephony Solution2009-01-01 3Com
  The Sunraysia Institute of TAFE is the major provider of vocational education and training in northwestern Victoria. The Sunraysia campus at Mildura had been relying on a leased PBX system for its telephone communications. This 20-year-old system lease cost the organization tens of thousands of dollars each year in addition to expensive ongoing maintenance and technical support fees. Not only was it costly to maintain, the outdated phone system was not designed to accommodate the increasing communications requirements of a busy multi-campus organization. The Institute worked with local channel partner ASI Solutions for advice and implementation support and chose 3Com IP telephony solution.

Tags: Telecommunications		   
whitepaper Recession-Proof Your Service & Support Organization2009-01-01 Citrix Online
  With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both software and hardware companies. But challenging economic times are forcing companies to streamline their operations and reduce costs.

This new SSPA White Paper explores how remote service and support technology is being leveraged to dramatically lower operational costs and increase revenue - despite the dismal economy. Download the paper to learn how remote service and support:
  • Creates opportunities for fee-based services, thereby increasing revenue
  • Provides fast, measurable return on investment
  • Reduces operational costs and streamlines organizations


Tags: Telecommunications, Internet and Web, Network Technologies, Telecommunications		   
whitepaper British Telecom and Unisys Improve Efficiency, Capacity Planning and Customer Responsiveness With New Data Warehouse and Open Source Business Intelligence2009-01-01 JasperSoft
  Operating in over 170 countries with over 110,000 employees, British Telecommunications plc (BT) is one of the world's leading providers of communications solutions and services. The company's activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and Internet products and services. A service provider might voice concerns about an overall slowdown in system responsiveness - a very different kind of problem, but clearly just as critical. Not surprisingly, the voicemail system uses complex data structures to manage the huge volumes while maintaining acceptable performance. After researching a variety of business intelligence products, Unisys and BT chose Jaspersoft for use with its Statistics Data Warehouse, for a range of reasons.

Tags: Data Tools		   
whitepaper Nortel Networks Case Study: CallPilot Password Reset2009-01-01 Nortel Networks
  Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees to reset their CallPilot password in the event that they forget their password or their account expires.

Tags: Security Administration		   
whitepaper Tianjin Unicom Increases Telesales Fivefold With SAS2009-01-01 SAS Institute
  One company affected by the increased scrutiny was Tianjin Unicom, a branch of the China Unicom group. The challenge was to gain insight into customer behavior in order to enhance decision making and gain higher ARPU (Average Revenue Per User). Tianjin deployed SAS Customer Retention for Telecommunications, SAS Customer Segmentation for Telecommunications and SAS Cross-Sell and Up-Sell for Telecommunications.

Tags: Telecommunications, Data Tools		   
whitepaper Large Healthcare Provider Finds Prescription for Savings With MBG2009-01-01 MBG Expense Management
  The national healthcare provider, with more than 200 locations across the country, wanted to centralize the management of its telecommunications and IT services. The company sought to address several challenges. First, it needed a means to identify billing errors such as services that it had disconnected or added, billing that was not in line with contracts, taxes and fees that were are being incorrectly calculated, or for services that were provided to another organization but billed to the company in error. Additionally, the company was looking to control maverick spending. Based on MBG's ability to process telecom data and convert it into valuable information for analysis, MBG delivered a Web-based invoice presentation solution that provided a central view of the data from each hospital location.

Tags: Data Tools		   
whitepaper GPS/GPRS/GSM Based Mobile Asset Tracking2009-01-01 Calsoft Labs
  Global Positioning Satellites (GPS) enable the tracking of all kinds of mobile assets accurately and provide their real time positions to the owners on a 24 by 7 basis over the GPRS/GSM link. While the GPS provides the latitude/longitude information of the mobile asset a given time, this information can be transmitted to any place using the GPRS radio link. In fact, the asset can even have enough intelligence built into it to initiate calls using the GSM phone links. The technology and the cost of implementing this technology has come down drastically over the last few years making them very affordable to the general public.

Tags: Mobile and Wireless, Mobile and Wireless		   
whitepaper Increase Nationwide Rollout & Global Technology Deployment Service Efficiency: 2 of 4 in the Series "A Guide to Selecting the Right Technology Rollout Company for Your Project"2008-12-01 Concert Technologies
  To ensure you are getting the most efficient nationwide or global technology rollout, a unified Rollout Services Model is critical. As the second part of the Technology Rollout System, the Rollout Services Model defines the organizational structure of rollout services into components that lower costs and expedite deployment processes.

Tags: Telecommunications, IT Infrastructure, Project Management, IT Infrastructure