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Title Date Added Company

Consulting Firm Acquires Seven Companies, Doesn't Miss a Call 2006-10-20 07:58:25 Cisco Systems

This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.

Consulting Firm Acquires Seven Companies, Doesn't Miss a Call 2006-09-26 01:00:16 Cisco Systems

This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.

Video Back Office Deployments for Service Providers 2006-08-01 Cisco Systems

This paper provides an overview of the challenges faced by service providers that wish to efficiently streamline the rollout of "triple-play" services while lowering the total cost of ownership for video content management. The requirements for an efficient Video Back Office solution are presented, along with a solution overview and an explanation of the solution's benefits. A technical implementation is also provided as an example of a deployment architecture that can contribute to the rapid deployment of video services, allow service providers to differentiate their offerings, and protect their investments over a long life for the service delivery platform and architectures.

Tags: Streaming Media, Multimedia

Business Continuity: Managing a Workforce Disruption with Remote Access 2006-07-06 Citrix Online

The world doesn't stop when your employees can't make it to the office. Neither should your business. A successful business continuity strategy includes a way to provide employees with remote access to critical data and applications during a crisis. Learn more about business continuity and how remote access, when planned properly, can reduce the risks to your business during a workforce disruption.

Tags: ASPs, VPNs, Remote Access - RA Servers, Mobile - Wireless Communications

ROI Case Study - Outrigger Hotels and Resorts 2006-11-27 14:52:40 Echopass

This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass. The case study calculates the business value Outrigger has realized through its Echopass deployment and balances those figures with the solution's key cost drivers. Download the paper for a detailed financial analysis showing how Outrigger was able to achieve an impressive ROI of nearly 300 percent within just two months of deploying Echopass.

ROI Case Study - Outrigger Hotels and Resorts 2006-09-12 17:46:03 Echopass

This Nucleus Research case study moves from theory to practice. It will demonstrate how one customer, Outrigger Hotels and Resorts, implemented an on-demand call center from Echopass Corporation after fifteen years with the same premise-based hardware vendor, and immediately achieved measurable bottom-line results.

Building Next-Generation Telecom Equipment Based on the AMD64 Processor Family 2006-08-30 01:00:13 Advanced Micro Devices

This paper describes the changing landscape facing Telecom Equipment Manufacturers (TEMs) and provides the reader with a detailed overview of the AMD Opteron processor and a brief overview of the Mobile AMD Sempron and AMD Turion 64 processors. Examples are given showing how the AMD Opteron processor's features and benefits can help solve the challenges of building next-generation telecom equipment. The paper concludes with an overview of the extensive hardware, software and development support for the AMD64 ecosystem.

Orange Switzerland Introduces New Services and Enhances Web-Based User Experience With Prepaid Solution From Cisco and Accenture 2006-06-07 01:00:26 Cisco Systems

With telecommunications and data converging at an unprecedented pace, wireless service providers must be able to roll-out new content services to their customers quickly and seamlessly as a means of differentiating themselves from competitors and building and nurturing a loyal customer base. Launched in January 2005, OrangeClick is a subscription service that allows customers to manage their mobile phone accounts via the Internet. Accenture and Cisco Systems, Inc. have successfully delivered a prepaid solution to Orange Switzerland for its OrangeClick service. The solution allows Orange Switzerland to rapidly introduce new services to its customers including, most recently, a Pre-pay Unlimited Short Message Service (SMS) offering.

Ordering Guide: ProCurve 5400zl/3500yl Series Switches 0000-00-00 Hewlett-Packard (HP)

Here's a hands-on planning resource from ProCurve Networking by HP that can help take the guesswork out of determining your power supply needs when deploying ProCurve 5400 and 3500 switches. It offers step-by-step guidance for determining both your current and future power needs as well as for figuring out what level of power redundancy your environment requires. The paper concludes with product information and parts numbers for the 5400's field-replaceable units, and explains why you'll want to keep a spare management module, fan tray, rack-mounting kit, and power cords on hand.

Tags: Network Administration, LAN - WAN Standards, Switching, Network Design

Opening the Door to VoIP--and More Effective Phone Communications 2006-06-01 Shoretel

When YSG Door Security Consultants began exploring IP-based phone systems, it was because the company realized it needed a more efficient and cost-effective way to communicate among its multiple manufacturing facilities, distribution center, and corporate headquarters. To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system; however, that approach was ultimately rejected because it was too expensive and didn't meet YSG's extensive requirements. Download this case study to read about the system that didShoreTel's comprehensive VoIP solutionand to learn why it won out at YSG over competing systems from Nortel, Toshiba, and Cisco.

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Title	Date Added	Company
Consulting Firm Acquires Seven Companies, Doesn't Miss a Call	2006-10-20 07:58:25	Cisco Systems
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.
Consulting Firm Acquires Seven Companies, Doesn't Miss a Call	2006-09-26 01:00:16	Cisco Systems
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.
Video Back Office Deployments for Service Providers	2006-08-01	Cisco Systems
This paper provides an overview of the challenges faced by service providers that wish to efficiently streamline the rollout of "triple-play" services while lowering the total cost of ownership for video content management. The requirements for an efficient Video Back Office solution are presented, along with a solution overview and an explanation of the solution's benefits. A technical implementation is also provided as an example of a deployment architecture that can contribute to the rapid deployment of video services, allow service providers to differentiate their offerings, and protect their investments over a long life for the service delivery platform and architectures. Tags: Streaming Media, Multimedia
Business Continuity: Managing a Workforce Disruption with Remote Access	2006-07-06	Citrix Online
The world doesn't stop when your employees can't make it to the office. Neither should your business. A successful business continuity strategy includes a way to provide employees with remote access to critical data and applications during a crisis. Learn more about business continuity and how remote access, when planned properly, can reduce the risks to your business during a workforce disruption. Tags: ASPs, VPNs, Remote Access - RA Servers, Mobile - Wireless Communications
ROI Case Study - Outrigger Hotels and Resorts	2006-11-27 14:52:40	Echopass
This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass. The case study calculates the business value Outrigger has realized through its Echopass deployment and balances those figures with the solution's key cost drivers. Download the paper for a detailed financial analysis showing how Outrigger was able to achieve an impressive ROI of nearly 300 percent within just two months of deploying Echopass.
ROI Case Study - Outrigger Hotels and Resorts	2006-09-12 17:46:03	Echopass
This Nucleus Research case study moves from theory to practice. It will demonstrate how one customer, Outrigger Hotels and Resorts, implemented an on-demand call center from Echopass Corporation after fifteen years with the same premise-based hardware vendor, and immediately achieved measurable bottom-line results.
Building Next-Generation Telecom Equipment Based on the AMD64 Processor Family	2006-08-30 01:00:13	Advanced Micro Devices
This paper describes the changing landscape facing Telecom Equipment Manufacturers (TEMs) and provides the reader with a detailed overview of the AMD Opteron processor and a brief overview of the Mobile AMD Sempron and AMD Turion 64 processors. Examples are given showing how the AMD Opteron processor's features and benefits can help solve the challenges of building next-generation telecom equipment. The paper concludes with an overview of the extensive hardware, software and development support for the AMD64 ecosystem.
Orange Switzerland Introduces New Services and Enhances Web-Based User Experience With Prepaid Solution From Cisco and Accenture	2006-06-07 01:00:26	Cisco Systems
With telecommunications and data converging at an unprecedented pace, wireless service providers must be able to roll-out new content services to their customers quickly and seamlessly as a means of differentiating themselves from competitors and building and nurturing a loyal customer base. Launched in January 2005, OrangeClick is a subscription service that allows customers to manage their mobile phone accounts via the Internet. Accenture and Cisco Systems, Inc. have successfully delivered a prepaid solution to Orange Switzerland for its OrangeClick service. The solution allows Orange Switzerland to rapidly introduce new services to its customers including, most recently, a Pre-pay Unlimited Short Message Service (SMS) offering.
Ordering Guide: ProCurve 5400zl/3500yl Series Switches	0000-00-00	Hewlett-Packard (HP)
Here's a hands-on planning resource from ProCurve Networking by HP that can help take the guesswork out of determining your power supply needs when deploying ProCurve 5400 and 3500 switches. It offers step-by-step guidance for determining both your current and future power needs as well as for figuring out what level of power redundancy your environment requires. The paper concludes with product information and parts numbers for the 5400's field-replaceable units, and explains why you'll want to keep a spare management module, fan tray, rack-mounting kit, and power cords on hand. Tags: Network Administration, LAN - WAN Standards, Switching, Network Design
Opening the Door to VoIP--and More Effective Phone Communications	2006-06-01	Shoretel
When YSG Door Security Consultants began exploring IP-based phone systems, it was because the company realized it needed a more efficient and cost-effective way to communicate among its multiple manufacturing facilities, distribution center, and corporate headquarters. To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system; however, that approach was ultimately rejected because it was too expensive and didn't meet YSG's extensive requirements. Download this case study to read about the system that didShoreTel's comprehensive VoIP solutionand to learn why it won out at YSG over competing systems from Nortel, Toshiba, and Cisco.