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 TitleDate AddedCompany
whitepaper Managed Mobility Case Study: USPS2009-08-04 ProfitLine
  Companies are struggling to maintain control and visibility of their mobile ecosystems. Managing thousands of wireless devices is even more challenging if you have a decentralized environment and no system for managing plans, spend or usage of those devices. Read how the US Postal Service achieved immediate impact to their bottom line by transforming their mobility environment with help from experts in outsourced mobility management and communications spend.

Tags: Network Management, Network Technologies, Mobile and Wireless, Network Technologies		   
whitepaper NuStar Energy Provides Support for Hundreds of Mobile Users2008-12-23 LogMeIn
  For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now take remote control of the devices for quick troubleshooting and problem resolution. The IT Team now supports 300 widespread employee smartphones, anytime, from anywhere with an internet connection with LogMeIn Rescue+Mobile.

Tags: User Satisfaction, Mobile and Wireless, Network Management, LAN - WAN		   
whitepaper Keeping in Touch With Customers - PropertyInfo Case Study2008-04-11
  PropertyInfo Corporation, a Stewart company provides comprehensive real estate information solutions for residential and commercial realty, title, lenders, builders and developers, underwriters, home buyers and sellers in both US and international markets. With disparate customer support systems, PropertyInfo couldn't track and measure a specific customer's service experience and determining overall service quality was difficult. PropertyInfo needed a comprehensive solution to manage end-to-end support complexities and growth for the 20 regional support centers. As a leader in the industry, PropertyInfo required the highest levels of "Quality of Service" for growth and competitive differentiation. The company deployed PhaseWare Tracker suite of customer support solutions which is the ideal platform that provided a path to PropertyInfo's key requirement in streamlining & consolidating their 20 regional customer support centers.

Tags: Business Functions, Software Development Tools		   
whitepaper Expand Networks Optimizes WAN Performance and Prioritizes Applications at VT Group2008-04-01 Expand Networks
  VT Group plc with origins in the late 19th Century is an international government support services company with its roots in shipbuilding. After a series of acquisitions, VT Group had outgrown its existing network infrastructure and needed to immediately resolve WAN performance issues at branch offices where it had implemented a combination of Citrix, Oracle and web based applications. VT chose Expand Networks' Compass platform to address current application performance issues and provide the flexibility to accommodate the organization's future technology requirements. Deployment of the Expand Compass platform was chosen to tackle the bandwidth and compression issues that VT had which has led to improved performance and acceleration of all its applications.

Tags: Network Management, Network Management		   
whitepaper RAD Enables French Alternative Operator to Deliver Differentiated Services Over Ethernet to Enterprise Customers2008-03-03 RAD Data Communications
  Completel is the primary French telecommunications operator with a nationwide network dedicated to enterprise customers. The company wanted to facilitate the provisioning of differentiated services over Ethernet to enterprise customers. Completel's LAN-to-LAN data service has evolved into a feature-rich offering with options that have been introduced in response to customer demand. RAD's ETX line enables Completel to offer on the same physical link other value added services such as IP VPN, VoIP and Very High Rate Internet access with the same QoS guarantees it provides to LAN-to- LAN subscribers.

Tags: Network Management, LAN - WAN		   
whitepaper IPL Case Study - ntl: (Virgin Media)2008-01-14 IPL
  ntl:, now part of Virgin Media, was the UK's leading supplier of bundled services to residential customers. These included a range of digital and analogue cable television, broadband internet and telephone services. The company's top priority was quality of service i.e. ensuring the consistent delivery of the required services to each of its customers, with rapid identification and correction of any faults. However its existing TV surveillance facilities were failing to provide effective monitoring or fault identification facilities. ntl: selected IPL to develop a prototype Remote Quality of Service (RQoS) system. IPL constructed and developed a successful prototype, then developed the full-scale system, and helped to roll it out to the 23 regions of ntl:'s largest network.   
whitepaper The Speed Challenge: Mobility Starts at Home2007-11-20 Motorola
  Talk about putting your money where your mouth is. Motorola, a leading supplier of enterprise mobility solutions for the supply chain, utilizes the very same solutions it provides its customers in its own operations - bar code scanners, mobile computers, and wireless infrastructure. Supply chain mobility has given them full visibility into their extensive distribution operations, as well as industry leading accuracy, total control over inventory and increased customer satisfaction levels. With mobile technology in place, they take a Six Sigma approach to process improvement, utilizing the very same principles manufacturers use to trim waste from the production floor. Read this article to learn how they put mobility solutions in action at Motorola's McAllen, TX distribution center.

Tags: Mobile and Wireless, Network Management, Network Technologies, Mobile and Wireless		   
whitepaper A Major International Financial Services Institution Uses the Information Gleaned From IBM's Social Network Analysis Solution to Streamline Its IT Support and Infrastructure Operations2008-01-01 IBM
  The financial services institution's operational structure comprised three separate divisions each of which had different requirements in terms of IT hardware, software and support. Using a central IT infrastructure to meet such a diverse set of needs meant that design and engineering were performed at the lowest common denominator, creating a situation where the investment bank division, which required speedier response times and a higher level of service, was supplementing the central IT support group with its own auxiliary IT support. The institution turned to IBM ODIS - a partnership between IBM Research and IBM Global Business Services - to devise a solution that would help improve mission clarity, quality of service and timeliness of response on a cost-neutral basis.

Tags: Business Functions		   
whitepaper How Cisco IT Builds End-to-End QoS Into Its Network2007-12-18 Cisco Systems
  By 2003, Cisco IT - propelled by both business and technology drivers - was ready to develop a second version of QoS, referred to internally as QoS V2. They needed a comprehensive, end-to-end solution that addressed the network consistently across user devices from the LAN edge to the enterprise WAN edge. Keeping in mind its primary goal of building QoS based on trusted network edges, the Cisco IT design team established other requirements for QoS V2, including: Consistent performance and management standards across the LAN and WAN networks, the lowest-possible latency for voice applications, the ability to limit bandwidth consumption by large data transfers during times of traffic congestion etc.

Tags: LAN - WAN, Network Management		   
whitepaper Exposing Network Services for Enhanced Competitive Edge2007-12-01 BEA Systems
  SingTel is Asia's leading communications group with operations and investments around the world. In the growing competitive telecommunications industry, SingTel needed new services revenue stream to maintain its top position. SingTel utilises BEA WebLogic Network Gatekeeper to tap on the growing consumer needs for new data services, provided by itself as well as by third party content and service providers.

Tags: Intrusion - Tampering, LAN - WAN