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 TitleDate AddedCompany
whitepaper Nortel Network Case Study: Suncor Energy Inc.2007-01-01 Nortel Networks
  Suncor Energy Inc. is a rapidly growing $11 billion integrated energy company headquartered in Alberta, Canada. With a multi-billion dollar operational expansion project in progress, Suncor Energy needed to cost effectively and seamlessly upgrade their network infrastructure to address advanced application demands and skyrocketing bandwidth requirements. Nortel put in place a Quality of Service-capable network that allows Suncor to take advantage of VoIP technology more reliably and cost effectively, while providing the flexibility to meet their future growth requirements. The solution included IP-enabling their Nortel Meridian 1 PBX and deploying Nortel IP Phone 2004, Passport 8600 Routing Switches, and Business Policy Switch 2000s.

Tags: LAN - WAN, Network Management		   
whitepaper Nortel Network Case Study: Erlanger Health System2007-01-01 Nortel Networks
  Located in Chattanooga, Tennessee, Erlanger is a leading provider of healthcare services to patients in 50 surrounding counties. Committed to healing, teaching, and leading Erlanger has looked to Nortel to provide converged solutions to meet their business critical IT needs. A degradation in service level or loss of service can impact the care given to many patients and could delay or hamper a critical surgery. The network architecture team at Erlanger recognized the need to implement a policy-based system for managing network Quality of Service (QoS) and access security. Enterprise Policy Manager is used to create, deploy, and maintain policies controlling network QoS at Erlanger.

Tags: LAN - WAN, Network Management		   
whitepaper Global Banking and Financial Services Firm Drives Down Cost, Risk, and Complexity with Azul Compute Appliances0000-00-00 Azul Systems
  This case study explains how a leading financial services firm solved the performance problems that plagued its Java-based trading applications. The paper describes the problems the bank was having and explains why the company was looking for a solution that could:
  • Deliver extraordinary performance and scalability
  • Eliminate application memory constraints
  • Readily integrate into its existing IT environment
Download the paper to learn why the bank ultimately chose Azul Compute Appliances and to find out how the solution is helping the firm drive down cost, risk, and complexity.

Tags: Network Management, IT Infrastructure, Software Development Tools, Network Management, IT Infrastructure		   
whitepaper How Avaya IP Telephony Solutions Are Helping Grant Thornton LLP Deliver Uncompromising Client Support0000-00-00 Avaya
  Grant Thornton LLP is the U.S. member firm of Grant Thornton International, one of the seven global accounting, tax and business advisory organizations. The company wanted to increase competitive advantage and client satisfaction by empowering a large, mobile professional services organization with the tools needed to deliver highly responsive and personalized client support. The company phased migration of 48 regional U.S. offices to a standardized IP Telephony network which supports unified communications and collaboration for a geographically distributed mobile workforce.

Tags: Network Management, Mobile and Wireless, Network Technologies		   
whitepaper HP Case Study: Alcatel0000-00-00 Hewlett-Packard (HP)
  HP and Alcatel have combined their experience and communication/application solutions to create a single integrated package that allows service providers to offer a complete end-to-end system to the enterprise market. This HP-Alcatel solution, Easy Office, enables service providers to confidently launch value-added services to address the communication and IT needs of enterprise organizations. The proposed services for Small and Medium-Sized Enterprises (SMEs) can be fully managed in the data center and include network supervision, Quality of Service (QoS), and Service Level Agreement (SLA) management.

Tags: User Satisfaction, IT Infrastructure		   
whitepaper Realize Your Enterprise Strategy - Learn from Cisco IT Technology Deployments0000-00-00 Cisco Systems
  IT is instrumental in implementing business strategy, which is why Cisco actively shares its learnings from its own technology deployments to help our customers deliver tangible business results. In many cases, Cisco's internal solution deployments are the earliest, largest and most complex in the world. Find out what you can learn from Cisco through their comprehensive catalog of Cisco IT case studies.

Tags: LAN - WAN, LAN - WAN, Network Management, Network Management, Network Management, Network Management, Network Management, Data Infrastructure, Management, Intrusion - Tampering, Security Administration, Network Management, Security Administration, Data Infrastructure		   
whitepaper The On-Demand Call Center: You Can Bank on It!2006-03-01 Echopass
  Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and explains how Echopass' skills-based call routing capabilities are allowing the bank to handle 80 percent of its support calls within the first 20 seconds—a highly impressive response time by any standard! Download this informative case study to learn more about the Echopass Advanced Call Center On-Demand service and how it has helped The Provident Bank dramatically improve its customer care operations.

Tags: Network Management, Network Management, Business Functions, Customer Management, IT Budgeting, IT Budgeting		   
whitepaper Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service2006-03-01 Echopass
  Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out what Outrigger was looking for when it decided to replace its premise-based automatic contact distribution (ACD) system, and why the company is so thrilled with Echopass' sophisticated yet affordable contact center services.

Note: You will need Macromedia Flash Player to view this content. Just click the "View this now" button and then click "Get Flash" to download the player.

Tags: Network Management, Network Management, Business Functions, Telecommunications, Customer Management, IT Budgeting, IT Budgeting		   
whitepaper How One Prep School Built a More Secure and Connected Learning Community2005-10-01 ProCurve Networking by HP
  This case study from ProCurve Networking by HP profiles CFS, The School at Church Farm, a boarding school for boys grades 7 through 12. It explains why the independent college-prep school has deployed several generations of ProCurve products over the past decade and why, more recently, it's implemented ProCurve Manager Plus (PCM+) and Identity-Driven Manager (IDM).

Download the paper to learn how the institution's 200 students are benefiting from their faster, more secure network and why the school has also chosen IDM as the cornerstone of its new wireless implementation.

Tags: Mobile and Wireless, Network Management, Network Management, Network Management, Network Management, IT Infrastructure, Intrusion - Tampering, Security Administration, Network Management, Education, Security Administration, IT Infrastructure, Intrusion - Tampering, Security Administration, Mobile and Wireless		   
whitepaper BeeIT is All Abuzz About Its ProCurve Network0000-00-00 Hewlett-Packard (HP)
  If you want to improve the performance, reliability, and interoperability of your network, read this case study from ProCurve Networking by HP. It highlights an infrastructure upgrade project that was undertaken by Bee Information Technology (BeeIT), the IT support organization for The McClatchy Company's "Bee" newspapers in California. Read about the administration and security headaches the company faced while running separate, unintegrated networks for each of its 12 daily and 17 community newspapers, and find out how its new network, built on the ProCurve Adaptive EDGE Architecture, has eliminated the publisher's previous bandwidth and bottleneck problems.

Tags: LAN - WAN, LAN - WAN, LAN - WAN, LAN - WAN, Network Management, Network Management, Network Management, Network Management, Network Management, IT Infrastructure, Intrusion - Tampering, Network Management, IT Infrastructure, LAN - WAN