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Title Date Added Company

VoIP System Helps Raleigh Medical Group Improve Patient Services 0000-00-00 Shoretel

Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in Raleigh, NC needed to enhance its voice capabilities, and outlines the reasons why the group is so delighted with ShoreTel's IP-based phone system, which is simple to use, affordable to maintain, and handles call spikes more efficiently than the Avaya system could.

Anthony & Sylvan Pools Takes the Plunge with VoIP 0000-00-00 ShoreTel

Anythony Sylvan Pools deployed ShoreTel to 14 divsions including 50 sites and 500 users.

With its rapid growth and increasing communications costs, Anthony & Sylvan started looking at VoIP solutions. While corporate growth was a major factor, another challenge was the company's 50 locations that used independent PBXs. Anthony & Sylvan evaluated 15 different network vendors and also considered managed offerings. They spoke with customers of each vendor, watched product demonstrations, tested the solutions, and conducted extensive up-front return on investment (ROI) analyses. After this thorough evaluation process, Anthony & Sylvan decided on ShoreTel, specifically for its advanced technology, robust feature set, support for the organization's hub-and-spoke architecture, and ability to be managed in house.

The ShoreTel solution unified the 50-site company so everybody is on the same phone and voice mail system, employees enjoy four-digit dialing to reach co-workers in other locations, and calls can easily be transferred anywhere within the organization. Clients no longer need to hang up and dial another number to reach the right person, employees enjoy productivity-enhancing features, and the solution is easy and cost-effective to manage in-house.

Fabric Firm Switches to VoIP, Cuts Long Distance Costs by Thousands 0000-00-00 Shoretel

Download this case study to read about the impressive cost savings and other benefits Quaker Fabric has realized since switching from an outdated NEC telephone system to a Voice over IP (VoIP) solution from ShoreTel. The paper highlights the issues that Quaker was having with its old phone service and explains why the company is "more than pleased" with the feature richness and ease of implementation, configuration, and administration of its new IP telephony system from ShoreTel.

Darby Bank & Trust Lowers Costs With ShoreTel VoIP 0000-00-00 ShoreTel

Darby Bank & Trust deployed ShoreTel to eight locations with 160 IP 530 telephones.

Darby Bank was faced with an outdated Nortel PBX that it was quickly outgrowing. The system had reached maximum capacity at the very time the bank was continuing its rapid growth, steadily adding new branches. The IT team spent eight months reviewing solutions from Avaya, Cisco, IP Centrex (a hosted solution), and ShoreTel.

After careful consideration, seeing demonstrations, and talking to customer references for each vendor, Darby Bank chose a system from ShoreTel. They cite ease of installation and administration, performance, cost of ownership, and the robust feature set as the top reasons for going with ShoreTel.

With the ShoreTel system, Darby Bank now manages its own moves, adds, and changes, eliminating the need for costly service providers, saves $2,500 to $3,000 a month in long distance charges, has boosted employee productivity, and has significantly enhanced its customer service by enabling operators to handle incoming calls quickly and efficently.

VoIP: Enhancing Customer Responsiveness and Employee Productivity at NORPAC Foods 0000-00-00 Shoretel

When NORPAC Foods needed to replace three outdated and poorly performing PBX systems, it evaluated a variety of alternatives and ultimately chose a new Voice over IP (VoIP) system from ShoreTel. Download this case study to read about the cost and productivity benefits the Oregon-based processor of fruits and vegetables has realized since deploying its IP telephones. The paper describes the user-friendly features of the ShoreTel system and explains how they're translating to better customer service for NORPAC.

IP Telephony Boosts Contact Centre Efficiency 2006-08-10 01:00:12 Computacenter

The General Register Office for England and Wales (GRO) manages the registration of all births, marriages and deaths by the local registration service. Its dedicated contact centre handles 20,000 inbound queries a month, many of which concern certificate orders. The GRO decided to deploy an IP-based telephony system with contact centre functionality that would not only improve its call management capabilities, but also future-proof the contact centre's functionality for voice-activated directories, automated order tracking, and multi-media queuing for faxes, emails and web site interaction. Following a competitive tender, the GRO selected Computacenter, in partnership with specialist software reseller IDL-Mettoni, to deliver the new IP telephony system, which is based on Cisco technology.

Liz Claiborne Inc. Cuts Telephony Costs and Improves Productivity With Cisco IP Communications 2006-08-09 01:00:11 Cisco Systems

Anything a company can do to facilitate better communication and collaboration and increase employee productivity contributes to its success. So when fashion giant Liz Claiborne Inc. completed its deployment of an end-to-end Cisco Systems network for its data traffic, the company's IT group naturally considered how it could capitalize on the investment for voice and video communications, as well. In 2003, the company deployed an end-to-end Cisco network for data traffic, and, in conjunction, built a fiber connection between its New York and New Jersey offices based on the Cisco ONS 15540 Extended Services Platform.

Nortel Network Case Study: Barker College 2006-08-08 Nortel Networks

A leading Australian independent school for Years 3 to 12, the School's site at Hornsby covers twenty hectares on a single campus. The company wanted greater bandwidth and network speed to increase productivity, Barker College began a staged network upgrade. Nortel Meridian 1 PBX teamed with Nortel Ethernet Routing Switches, Nortel Ethernet Switches and Nortel Communication Server 1000 IP telephony platform has enabled voice services to be added to the existing data network, providing a reliable and efficient converged voice network capable of supporting intensive applications including video and IP telephony.

Tags: Ethernet, Switching

Siemens HiPath IP Solutions Save $80K Per Year at Pike Township School District 2006-08-03 01:00:11 Siemens

Indiana's 2003 state budget cuts put the 10,000-student Pike Township School District in a pinch, which was especially acute, because Pike Township School District started a major building expansion to accommodate the suburban growth of northwest Indianapolis. At the same time, its 13 PBXs were nearing their end-of-life. To provide for its new communications needs yet accommodate its legacy infrastructure; the district selected a Siemens HiPath Real-Time IP System and optiPoint IP telephones.

Siemens Helps New York Board of Trade Overcome Catastrophe, Cut Costs and Secure Its Future With a Versatile, Feature-Rich Trading Solution 2006-08-03 01:00:11 Siemens

In the world of commodity trading, communication is a floor broker's lifeline. Without it, brokers can't trade; and without trades, they have no commissions. With this in mind, the New York Board of Trade (NYBOT) enacted a business recovery plan for an offsite backup trading floor using a Siemens HiPath Trading System.

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Title	Date Added	Company
VoIP System Helps Raleigh Medical Group Improve Patient Services	0000-00-00	Shoretel
Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in Raleigh, NC needed to enhance its voice capabilities, and outlines the reasons why the group is so delighted with ShoreTel's IP-based phone system, which is simple to use, affordable to maintain, and handles call spikes more efficiently than the Avaya system could.
Anthony & Sylvan Pools Takes the Plunge with VoIP	0000-00-00	ShoreTel
Anythony Sylvan Pools deployed ShoreTel to 14 divsions including 50 sites and 500 users. With its rapid growth and increasing communications costs, Anthony & Sylvan started looking at VoIP solutions. While corporate growth was a major factor, another challenge was the company's 50 locations that used independent PBXs. Anthony & Sylvan evaluated 15 different network vendors and also considered managed offerings. They spoke with customers of each vendor, watched product demonstrations, tested the solutions, and conducted extensive up-front return on investment (ROI) analyses. After this thorough evaluation process, Anthony & Sylvan decided on ShoreTel, specifically for its advanced technology, robust feature set, support for the organization's hub-and-spoke architecture, and ability to be managed in house. The ShoreTel solution unified the 50-site company so everybody is on the same phone and voice mail system, employees enjoy four-digit dialing to reach co-workers in other locations, and calls can easily be transferred anywhere within the organization. Clients no longer need to hang up and dial another number to reach the right person, employees enjoy productivity-enhancing features, and the solution is easy and cost-effective to manage in-house.
Fabric Firm Switches to VoIP, Cuts Long Distance Costs by Thousands	0000-00-00	Shoretel
Download this case study to read about the impressive cost savings and other benefits Quaker Fabric has realized since switching from an outdated NEC telephone system to a Voice over IP (VoIP) solution from ShoreTel. The paper highlights the issues that Quaker was having with its old phone service and explains why the company is "more than pleased" with the feature richness and ease of implementation, configuration, and administration of its new IP telephony system from ShoreTel.
Darby Bank & Trust Lowers Costs With ShoreTel VoIP	0000-00-00	ShoreTel
Darby Bank & Trust deployed ShoreTel to eight locations with 160 IP 530 telephones. Darby Bank was faced with an outdated Nortel PBX that it was quickly outgrowing. The system had reached maximum capacity at the very time the bank was continuing its rapid growth, steadily adding new branches. The IT team spent eight months reviewing solutions from Avaya, Cisco, IP Centrex (a hosted solution), and ShoreTel. After careful consideration, seeing demonstrations, and talking to customer references for each vendor, Darby Bank chose a system from ShoreTel. They cite ease of installation and administration, performance, cost of ownership, and the robust feature set as the top reasons for going with ShoreTel. With the ShoreTel system, Darby Bank now manages its own moves, adds, and changes, eliminating the need for costly service providers, saves $2,500 to $3,000 a month in long distance charges, has boosted employee productivity, and has significantly enhanced its customer service by enabling operators to handle incoming calls quickly and efficently.
VoIP: Enhancing Customer Responsiveness and Employee Productivity at NORPAC Foods	0000-00-00	Shoretel
When NORPAC Foods needed to replace three outdated and poorly performing PBX systems, it evaluated a variety of alternatives and ultimately chose a new Voice over IP (VoIP) system from ShoreTel. Download this case study to read about the cost and productivity benefits the Oregon-based processor of fruits and vegetables has realized since deploying its IP telephones. The paper describes the user-friendly features of the ShoreTel system and explains how they're translating to better customer service for NORPAC.
IP Telephony Boosts Contact Centre Efficiency	2006-08-10 01:00:12	Computacenter
The General Register Office for England and Wales (GRO) manages the registration of all births, marriages and deaths by the local registration service. Its dedicated contact centre handles 20,000 inbound queries a month, many of which concern certificate orders. The GRO decided to deploy an IP-based telephony system with contact centre functionality that would not only improve its call management capabilities, but also future-proof the contact centre's functionality for voice-activated directories, automated order tracking, and multi-media queuing for faxes, emails and web site interaction. Following a competitive tender, the GRO selected Computacenter, in partnership with specialist software reseller IDL-Mettoni, to deliver the new IP telephony system, which is based on Cisco technology.
Liz Claiborne Inc. Cuts Telephony Costs and Improves Productivity With Cisco IP Communications	2006-08-09 01:00:11	Cisco Systems
Anything a company can do to facilitate better communication and collaboration and increase employee productivity contributes to its success. So when fashion giant Liz Claiborne Inc. completed its deployment of an end-to-end Cisco Systems network for its data traffic, the company's IT group naturally considered how it could capitalize on the investment for voice and video communications, as well. In 2003, the company deployed an end-to-end Cisco network for data traffic, and, in conjunction, built a fiber connection between its New York and New Jersey offices based on the Cisco ONS 15540 Extended Services Platform.
Nortel Network Case Study: Barker College	2006-08-08	Nortel Networks
A leading Australian independent school for Years 3 to 12, the School's site at Hornsby covers twenty hectares on a single campus. The company wanted greater bandwidth and network speed to increase productivity, Barker College began a staged network upgrade. Nortel Meridian 1 PBX teamed with Nortel Ethernet Routing Switches, Nortel Ethernet Switches and Nortel Communication Server 1000 IP telephony platform has enabled voice services to be added to the existing data network, providing a reliable and efficient converged voice network capable of supporting intensive applications including video and IP telephony. Tags: Ethernet, Switching
Siemens HiPath IP Solutions Save $80K Per Year at Pike Township School District	2006-08-03 01:00:11	Siemens
Indiana's 2003 state budget cuts put the 10,000-student Pike Township School District in a pinch, which was especially acute, because Pike Township School District started a major building expansion to accommodate the suburban growth of northwest Indianapolis. At the same time, its 13 PBXs were nearing their end-of-life. To provide for its new communications needs yet accommodate its legacy infrastructure; the district selected a Siemens HiPath Real-Time IP System and optiPoint IP telephones.
Siemens Helps New York Board of Trade Overcome Catastrophe, Cut Costs and Secure Its Future With a Versatile, Feature-Rich Trading Solution	2006-08-03 01:00:11	Siemens
In the world of commodity trading, communication is a floor broker's lifeline. Without it, brokers can't trade; and without trades, they have no commissions. With this in mind, the New York Board of Trade (NYBOT) enacted a business recovery plan for an offsite backup trading floor using a Siemens HiPath Trading System.