Telephony Systems - PBX - IT Library : ZDNet Asia

Case Studies

Vendor Webcast

Show all content

Title Date Added Company

Consulting Firm Acquires Seven Companies, Doesn't Miss a Call 2006-10-20 07:58:25 Cisco Systems

This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.

Nortel Network Case Study: Peter MacCallum Cancer Centre 2006-07-24 Nortel Networks

Peter MacCallum Cancer Centre (Peter Mac), Australia's premier specialist cancer centre, has been an integral specialist service provider, researcher and integrator for more than 50 years. The company wanted to develop an IP-enabled converged network for voice and data traffic including new functionality such as voicemail, department-specific call queuing and centre-wide reporting. A Nortel Communication Server 1000 IP PBX with Nortel CallPilot, two Nortel Ethernet Routing Switch 8600s at the core and Nortel Ethernet Routing Switch 5510s and 5520s at the edge, plus a third Nortel Ethernet Routing Switch 8600 providing a separate environment for development and testing without affecting the core production system.

Tags: Ethernet, Switching

Leading Regional Bank Scales Up IVR Solution to Meet Rapid Growth Curve 2006-07-06 03:15:27 Microsoft

Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response (IVR) application for the past two years, it needed to scale up its telephone banking system solution to address the growth in call volume, create a new Spanish language application and move to a real-voice interface. Using its own in-house IT expertise, the existing Microsoft .NET infrastructure, and powerful Microsoft Speech Server 2004 R2 software, Woodforest addressed each opportunity. Adding a new server scaled up the solution to handle the increased volume and helped deliver a 70 percent reduction in live operator support.

Software Company Takes Collaboration to New Heights 2006-10-20 07:58:25 Cisco Systems

This case study examines how a global Software Development company reduced costs by $10,000 a month, sped product development, improved quality, and delivered better service and support by improving operational efficiency.

Overview of the Alcatel Managed Communications Services Delivery Architecture 2006-11-29 01:00:19 Alcatel

The convergence of several technology streams is simultaneously enabling new services and introducing new transforming competitive pressures in the enterprise market. The Alcatel Managed Communications Services Delivery Architecture (MCSDA) enables service providers to meet these new challenges with a holistic solution that addresses the spectrum of enterprise communication requirements - from small businesses to complex large organizations. This white paper explores the challenges facing service providers, and describes how the MCSDA addresses these challenges.

One Design Effort Leads to Many Products 2006-06-07 01:00:26 Intel

To be competitive with larger organizations, Small and Medium-sized Businesses (SMBs) want to make their networks more efficient. One hot trend - voice and data convergence - promises easier management and greater utility. SMBs expect easy-to-use solutions packaged in a familiar device, such as a router or gateway. For developers, it can be challenging to deliver the broad array of devices that meet these demands. Keeping those solutions simple and robust usually requires extra development work, which makes it hard to keep costs down. D-Link overcomes these challenges by using a common hardware platform - based on the Intel IXP42X network processor family - in all of its convergence products.

Covad Adds More Than 580 New Business Customers for Managed IP Communications Service Based on Cisco Solutions 2006-06-06 01:00:27 Cisco Systems

Managed IP communications services are increasingly attractive to the business users due to the enhanced productivity and cost reduction they offer. Covad Communications Group Inc., a leading national provider of integrated voice and data communications, is driving rapid growth of managed, business-class IP Communications services, based on Cisco solutions. Covad's business-class VoIP services, vPBX and PBXi Plus, are Cisco Powered Network designated services that feature Cisco Integrated Service Routers (ISRs), Integrated Access Devices (IADs), intelligent Catalyst Series switches and Cisco IP Phones at the customer premises.

Cisco Unified Communications Made to Order for SUBWAY Fast-Food Franchise 2006-06-06 01:00:27 Cisco Systems

A franchisee of 26 SUBWAY restaurants in Tucson will deploy the Cisco Unified Communications system to upgrade his communications infrastructure and add a series of new feature-rich business applications. Innovative Internet Protocol (IP) based applications such as timecard and shift management, daily deposit reporting, operational task reminders, and 911 alerts will be available to restaurant employees. Using the touch-screen, color display of a Cisco Unified IP Phone 7970G, employees can interact with software applications in the same way they interact with the franchises' current point-of sale-computers. The highly customized applications were designed, developed and implemented by Cisco partner IPcelerate, a Dallas-based Cisco Technology Developer Program Partner.

Cisco Partner Dimension Data's IP Communications Expertise Pays Off for New York City Economic Development Corporation 2006-06-02 01:00:29 Cisco Systems

The New York City Economic Development Corporation (NYC EDC) offers services to New York City business owners that help them conduct business more effectively, cost-efficiently, and profitably through incentives such as financing options, tax benefits, and cost-saving energy programs. The organization's traditional PBX was nearly 20 years old and getting increasingly difficult and costly to maintain. Since the NYC EDC is standardized on Cisco Systems equipment, it consulted with a local Cisco representative and started a pilot Cisco IP Communications program that also included the involvement of Dimension Data because of its expertise in PBX system integration issues. Dimension Data deployed a Cisco IP Communications solution with supporting infrastructure for the NYC EDC.

AMS.NET Helps School District Leverage Existing Backbone for IP Deployment 2006-06-02 01:00:29 Cisco Systems

The San Lorenzo Unified School District oversees 16 schools and a district office, with a teaching and administrative staff of more than 1,100 personnel serving students in this community located east of San Francisco. The district had a traditional Private Branch eXchange (PBX) phone system and aging voice-mail system that were increasingly expensive to maintain. The district chose Cisco Silver Certified Partner AMS.NET to help them take full advantage of their existing Cisco network infrastructure to deploy an IP telephony solution that would provide all the features and functionality that the staff needed, while saving enough money so that the system would virtually pay for itself.

Jump to 1 2 3 4 5 [6] 7 8 9 10

Title	Date Added	Company
Consulting Firm Acquires Seven Companies, Doesn't Miss a Call	2006-10-20 07:58:25	Cisco Systems
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.
Nortel Network Case Study: Peter MacCallum Cancer Centre	2006-07-24	Nortel Networks
Peter MacCallum Cancer Centre (Peter Mac), Australia's premier specialist cancer centre, has been an integral specialist service provider, researcher and integrator for more than 50 years. The company wanted to develop an IP-enabled converged network for voice and data traffic including new functionality such as voicemail, department-specific call queuing and centre-wide reporting. A Nortel Communication Server 1000 IP PBX with Nortel CallPilot, two Nortel Ethernet Routing Switch 8600s at the core and Nortel Ethernet Routing Switch 5510s and 5520s at the edge, plus a third Nortel Ethernet Routing Switch 8600 providing a separate environment for development and testing without affecting the core production system. Tags: Ethernet, Switching
Leading Regional Bank Scales Up IVR Solution to Meet Rapid Growth Curve	2006-07-06 03:15:27	Microsoft
Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response (IVR) application for the past two years, it needed to scale up its telephone banking system solution to address the growth in call volume, create a new Spanish language application and move to a real-voice interface. Using its own in-house IT expertise, the existing Microsoft .NET infrastructure, and powerful Microsoft Speech Server 2004 R2 software, Woodforest addressed each opportunity. Adding a new server scaled up the solution to handle the increased volume and helped deliver a 70 percent reduction in live operator support.
Software Company Takes Collaboration to New Heights	2006-10-20 07:58:25	Cisco Systems
This case study examines how a global Software Development company reduced costs by $10,000 a month, sped product development, improved quality, and delivered better service and support by improving operational efficiency.
Overview of the Alcatel Managed Communications Services Delivery Architecture	2006-11-29 01:00:19	Alcatel
The convergence of several technology streams is simultaneously enabling new services and introducing new transforming competitive pressures in the enterprise market. The Alcatel Managed Communications Services Delivery Architecture (MCSDA) enables service providers to meet these new challenges with a holistic solution that addresses the spectrum of enterprise communication requirements - from small businesses to complex large organizations. This white paper explores the challenges facing service providers, and describes how the MCSDA addresses these challenges.
One Design Effort Leads to Many Products	2006-06-07 01:00:26	Intel
To be competitive with larger organizations, Small and Medium-sized Businesses (SMBs) want to make their networks more efficient. One hot trend - voice and data convergence - promises easier management and greater utility. SMBs expect easy-to-use solutions packaged in a familiar device, such as a router or gateway. For developers, it can be challenging to deliver the broad array of devices that meet these demands. Keeping those solutions simple and robust usually requires extra development work, which makes it hard to keep costs down. D-Link overcomes these challenges by using a common hardware platform - based on the Intel IXP42X network processor family - in all of its convergence products.
Covad Adds More Than 580 New Business Customers for Managed IP Communications Service Based on Cisco Solutions	2006-06-06 01:00:27	Cisco Systems
Managed IP communications services are increasingly attractive to the business users due to the enhanced productivity and cost reduction they offer. Covad Communications Group Inc., a leading national provider of integrated voice and data communications, is driving rapid growth of managed, business-class IP Communications services, based on Cisco solutions. Covad's business-class VoIP services, vPBX and PBXi Plus, are Cisco Powered Network designated services that feature Cisco Integrated Service Routers (ISRs), Integrated Access Devices (IADs), intelligent Catalyst Series switches and Cisco IP Phones at the customer premises.
Cisco Unified Communications Made to Order for SUBWAY Fast-Food Franchise	2006-06-06 01:00:27	Cisco Systems
A franchisee of 26 SUBWAY restaurants in Tucson will deploy the Cisco Unified Communications system to upgrade his communications infrastructure and add a series of new feature-rich business applications. Innovative Internet Protocol (IP) based applications such as timecard and shift management, daily deposit reporting, operational task reminders, and 911 alerts will be available to restaurant employees. Using the touch-screen, color display of a Cisco Unified IP Phone 7970G, employees can interact with software applications in the same way they interact with the franchises' current point-of sale-computers. The highly customized applications were designed, developed and implemented by Cisco partner IPcelerate, a Dallas-based Cisco Technology Developer Program Partner.
Cisco Partner Dimension Data's IP Communications Expertise Pays Off for New York City Economic Development Corporation	2006-06-02 01:00:29	Cisco Systems
The New York City Economic Development Corporation (NYC EDC) offers services to New York City business owners that help them conduct business more effectively, cost-efficiently, and profitably through incentives such as financing options, tax benefits, and cost-saving energy programs. The organization's traditional PBX was nearly 20 years old and getting increasingly difficult and costly to maintain. Since the NYC EDC is standardized on Cisco Systems equipment, it consulted with a local Cisco representative and started a pilot Cisco IP Communications program that also included the involvement of Dimension Data because of its expertise in PBX system integration issues. Dimension Data deployed a Cisco IP Communications solution with supporting infrastructure for the NYC EDC.
AMS.NET Helps School District Leverage Existing Backbone for IP Deployment	2006-06-02 01:00:29	Cisco Systems
The San Lorenzo Unified School District oversees 16 schools and a district office, with a teaching and administrative staff of more than 1,100 personnel serving students in this community located east of San Francisco. The district had a traditional Private Branch eXchange (PBX) phone system and aging voice-mail system that were increasingly expensive to maintain. The district chose Cisco Silver Certified Partner AMS.NET to help them take full advantage of their existing Cisco network infrastructure to deploy an IP telephony solution that would provide all the features and functionality that the staff needed, while saving enough money so that the system would virtually pay for itself.