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Title Date Added Company

Bathroom Retailer Supports Online Sales With New Phone Infrastructure 2008-04-22 Nortel Networks

Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the internet business. They didn't physically have enough lines coming in to provide the best service for customers and it was impossible to see when they had dropped important calls. They needed a much more cost-effective package for their telephone services to operate effectively. With positive experience of working with Midland Telecom in the past, Managing Director approached the company to suggest a new telephone solution. After discussing functional requirements, Midland deployed a Nortel Business Communications Manager 50 with Unified Communications, including a soft-phone on a PDA device.

Tags: Voice - Data Integration, Voice Recognition

Transformed Customer Service for Leading Scottish Financial Institution 2008-04-22 Nortel Networks

As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.

Tags: Communications Software, Call Center - Contact

Beyond Broadband - A Quiet Revolution 2008-04-16 Easynet Connect

The benefits of the Internet, both for businesses and the consumer are widely documented. When people talk about 'broadband', however, most are talking about Asymmetric DSL (ADSL), which is still essentially a consumer technology. In the business world, a new wave of Internet technology is creating a revolution of its own.

Tags: Bandwidth Issues, Broadband, DSL, Email

Avaya Case Study: New York Media 2008-04-01 Avaya

New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national staff through a legacy PBX system proved challenging and expensive. While the old system worked reliably, nobody wanted to touch it. The organization wanted to add users easily, support them remotely with call features equaling those in New York, and reduce high administrative costs that weren't buying features or flexibility. The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning Communication Manager with Avaya INTUITY AUDIX providing messaging capabilities. New York Media adopted Avaya Unified Communication solutions for teleworker and mobile workers to improve the productivity and efficiency of non-office staff.

Tags: Voice - Data Integration

IAH Gets Ahead of the Game With Avaya MultiVantage Express 2008-04-01 Avaya

IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands.

Tags: Communications Software, Call Center - Contact

University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service 2008-04-01 Avaya

The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT staff with an in-building mobility solution that would provide access to the full functionality of their desk phones. The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements of world-class customer service. Ease of installation and management was another feature the Department sought for their solution. The Avaya IP DECT in-building wireless voice solution has enabled the University's IT network engineers and staff to travel within and among the main buildings on campus while remaining connected to the phone number and full functionality of their desk phones.

Tags: Mobile - Wireless Communications, Wireless

Extended Loops for Distant Phones and Fax Machines, Higher Ringing Voltage and Loop Current 2008-04-01 Cisco Systems

Enterprises are turning to Voice-over-IP (VoIP) and IP telephony solutions for voice communications in corporate and branches so that they can reap the benefits of converged networks and feature-rich IP-based telephone systems. While enterprises are making the migration to IP telephony, on many occasions legacy analog phones, modems, and fax machines continue to be important and vital components in the network. Applications exist that require extended loops between the analog phones and the gateway. Examples include phones in multi-story buildings, on large campuses, in large railroad yards, in large industrial plants, and in remote locations such as utilities applications. Other applications require accommodations for specialty phones, including elevator phones, emergency kiosk phones, and neon-lamp phones.

Tags: Modems, Fax machines

ISDN Q-Interface Signaling Protocol Q.931 Tunneling Over the IP Network: Reduce the Cost of Private Telephony Networks 2008-04-01 Cisco Systems

Private Branch eXchanges (PBXs) are crucial communication components in any organization. As an organization grows and expands to multiple locations, it needs to establish multiple PBXs to keep the locations connected. The primary challenge in operating these multiple PBXs is to get them to work as a single entity so that the user experience is consistent and reliable irrespective of location. For example, when a single voicemail system is installed at headquarters, it needs to be accessible to all remote employees as if they are accessing it locally. To achieve such operation, the PBXs must be connected.

Tags: Telephony Systems - PBX, TCP - IP

Enhancing Managed Services Through MSBG Deployment 2008-04-01 LSI

The demand for network-based services has never been greater - or more diverse - than it is today. From consumers, to the SMB, to the enterprise, the demand for access to, transport of, and storage for media-rich, diverse content is at an all-time high. That's the good news. The bad (or, better said, challenging) news is that service providers must operate multiple networks to ensure that their customers have access to all of these service modalities. This translates into multiple budgets, multiple support organizations, and a complex organizational structure that makes it difficult to respond to the changes of a dynamic market in a timely fashion. One response to this spider web of organizational and technological complexity is the Multiservice Business Gateway (MSBG). This paper examines the role of the MSBG and its remarkable addition to the modern multiservice network.

Tags: Voice - Data Integration, Gateways - Hubs

Making the Right Call: Ensuring a Successful IP Telephony Implementation 2008-03-24 Packeteer

The benefits of a converged network seem obvious: not having to create, staff, and run two different networks for voice and data, running just one cable to desktops instead of two, and a reduction in phone tariffs are all good for business. But more interestingly,the converged network introduces a new paradigm in inter-office communications.

Real-time communications, such as escalating an Instant Message (IM) to a voice call mid-message or integrating presence data with multimedia and "traditional" communications like e-mail are rapidly being recognized and embraced as a true competitive advantage. Even simple things like being able to transfer your own extension number while visiting a branch office or just being able to have the same phone extension at multiple locations can really add up in terms of cost savings and convenience.

Download this paper to read what makes a good convergence strategy, and see the six questions to ask that are essential towards ensuring a successful IP telephony implementation.

Tags: Voice - Data Integration, Network Design, Unified Communications, Network Administration

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Title	Date Added	Company
Bathroom Retailer Supports Online Sales With New Phone Infrastructure	2008-04-22	Nortel Networks
Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the internet business. They didn't physically have enough lines coming in to provide the best service for customers and it was impossible to see when they had dropped important calls. They needed a much more cost-effective package for their telephone services to operate effectively. With positive experience of working with Midland Telecom in the past, Managing Director approached the company to suggest a new telephone solution. After discussing functional requirements, Midland deployed a Nortel Business Communications Manager 50 with Unified Communications, including a soft-phone on a PDA device. Tags: Voice - Data Integration, Voice Recognition
Transformed Customer Service for Leading Scottish Financial Institution	2008-04-22	Nortel Networks
As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets. Tags: Communications Software, Call Center - Contact
Beyond Broadband - A Quiet Revolution	2008-04-16	Easynet Connect
The benefits of the Internet, both for businesses and the consumer are widely documented. When people talk about 'broadband', however, most are talking about Asymmetric DSL (ADSL), which is still essentially a consumer technology. In the business world, a new wave of Internet technology is creating a revolution of its own. Tags: Bandwidth Issues, Broadband, DSL, Email
Avaya Case Study: New York Media	2008-04-01	Avaya
New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national staff through a legacy PBX system proved challenging and expensive. While the old system worked reliably, nobody wanted to touch it. The organization wanted to add users easily, support them remotely with call features equaling those in New York, and reduce high administrative costs that weren't buying features or flexibility. The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning Communication Manager with Avaya INTUITY AUDIX providing messaging capabilities. New York Media adopted Avaya Unified Communication solutions for teleworker and mobile workers to improve the productivity and efficiency of non-office staff. Tags: Voice - Data Integration
IAH Gets Ahead of the Game With Avaya MultiVantage Express	2008-04-01	Avaya
IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands. Tags: Communications Software, Call Center - Contact
University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service	2008-04-01	Avaya
The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT staff with an in-building mobility solution that would provide access to the full functionality of their desk phones. The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements of world-class customer service. Ease of installation and management was another feature the Department sought for their solution. The Avaya IP DECT in-building wireless voice solution has enabled the University's IT network engineers and staff to travel within and among the main buildings on campus while remaining connected to the phone number and full functionality of their desk phones. Tags: Mobile - Wireless Communications, Wireless
Extended Loops for Distant Phones and Fax Machines, Higher Ringing Voltage and Loop Current	2008-04-01	Cisco Systems
Enterprises are turning to Voice-over-IP (VoIP) and IP telephony solutions for voice communications in corporate and branches so that they can reap the benefits of converged networks and feature-rich IP-based telephone systems. While enterprises are making the migration to IP telephony, on many occasions legacy analog phones, modems, and fax machines continue to be important and vital components in the network. Applications exist that require extended loops between the analog phones and the gateway. Examples include phones in multi-story buildings, on large campuses, in large railroad yards, in large industrial plants, and in remote locations such as utilities applications. Other applications require accommodations for specialty phones, including elevator phones, emergency kiosk phones, and neon-lamp phones. Tags: Modems, Fax machines
ISDN Q-Interface Signaling Protocol Q.931 Tunneling Over the IP Network: Reduce the Cost of Private Telephony Networks	2008-04-01	Cisco Systems
Private Branch eXchanges (PBXs) are crucial communication components in any organization. As an organization grows and expands to multiple locations, it needs to establish multiple PBXs to keep the locations connected. The primary challenge in operating these multiple PBXs is to get them to work as a single entity so that the user experience is consistent and reliable irrespective of location. For example, when a single voicemail system is installed at headquarters, it needs to be accessible to all remote employees as if they are accessing it locally. To achieve such operation, the PBXs must be connected. Tags: Telephony Systems - PBX, TCP - IP
Enhancing Managed Services Through MSBG Deployment	2008-04-01	LSI
The demand for network-based services has never been greater - or more diverse - than it is today. From consumers, to the SMB, to the enterprise, the demand for access to, transport of, and storage for media-rich, diverse content is at an all-time high. That's the good news. The bad (or, better said, challenging) news is that service providers must operate multiple networks to ensure that their customers have access to all of these service modalities. This translates into multiple budgets, multiple support organizations, and a complex organizational structure that makes it difficult to respond to the changes of a dynamic market in a timely fashion. One response to this spider web of organizational and technological complexity is the Multiservice Business Gateway (MSBG). This paper examines the role of the MSBG and its remarkable addition to the modern multiservice network. Tags: Voice - Data Integration, Gateways - Hubs
Making the Right Call: Ensuring a Successful IP Telephony Implementation	2008-03-24	Packeteer
The benefits of a converged network seem obvious: not having to create, staff, and run two different networks for voice and data, running just one cable to desktops instead of two, and a reduction in phone tariffs are all good for business. But more interestingly,the converged network introduces a new paradigm in inter-office communications. Real-time communications, such as escalating an Instant Message (IM) to a voice call mid-message or integrating presence data with multimedia and "traditional" communications like e-mail are rapidly being recognized and embraced as a true competitive advantage. Even simple things like being able to transfer your own extension number while visiting a branch office or just being able to have the same phone extension at multiple locations can really add up in terms of cost savings and convenience. Download this paper to read what makes a good convergence strategy, and see the six questions to ask that are essential towards ensuring a successful IP telephony implementation. Tags: Voice - Data Integration, Network Design, Unified Communications, Network Administration