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 TitleDate AddedCompany
whitepaper RAD's Pseudowire Gateways Reduce Communications Costs2008-05-21 RAD Data Communications
  Yorkshire Water has won many awards for customer service and holds the British government's Charter Mark for Service Excellence. The company wanted to reduce leased line costs while retaining proven voice switches by carrying voice traffic over a packet-switched core network. Yorkshire Water deployed RAD's TDMoIP pseudowire gateways, which convert synchronous TDM voice and signaling traffic into packets for transmission over IP or any other packet switched infrastructure.

Tags: Voice - Data Integration, Gateways - Hubs		   
whitepaper Carrier-Class Softswitch Enables Service Provider to Deliver Advanced Hosted IP Communications2008-05-12 Nortel Networks
  iHub needed to find a platform that could not only provide the right hosted IP telephony services for iHub's customers, but also give iHub the tools to tap into the wider market by reselling the service through a channel of distributors and resellers. The company deployed Nortel for its solution and implemented Nortel Communication Server 2000 carrier IP multimedia soft-switch at iHub's data centre in London, supported by Nortel's technical consultancy service which was provided throughout the design phase.

Tags: Voice - Data Integration		   
whitepaper Career Transition Specialist Simplifies Voice Communications Through IP Telephony2008-04-24 Nortel Networks
  DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK IT Manager of the company was keen to introduce IP telephony to overcome this, using the company's existing data network to carry internal calls. The company deployed Nortel for its solution and implemented Nortel Business Communications Manager 400 at the head office, with a Nortel 1010 VPN router alongside to provide the highly secure internal communications that DBM wanted.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Transformed Customer Service for Leading Scottish Financial Institution2008-04-22 Nortel Networks
  As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.

Tags: Communications Software, Call Center - Contact		   
whitepaper Bathroom Retailer Supports Online Sales With New Phone Infrastructure2008-04-22 Nortel Networks
  Taurus Bathrooms has operated a successful, family-run business for 25 years. The existing Taurus telephone system could not cope with the new demands of the internet business. They didn't physically have enough lines coming in to provide the best service for customers and it was impossible to see when they had dropped important calls. They needed a much more cost-effective package for their telephone services to operate effectively. With positive experience of working with Midland Telecom in the past, Managing Director approached the company to suggest a new telephone solution. After discussing functional requirements, Midland deployed a Nortel Business Communications Manager 50 with Unified Communications, including a soft-phone on a PDA device.

Tags: Voice - Data Integration, Voice Recognition		   
whitepaper Avaya Case Study: New York Media2008-04-01 Avaya
  New York Media, LLC is the multiple-award winning publisher of New York Magazine and nymag.com. Integrating a national staff through a legacy PBX system proved challenging and expensive. While the old system worked reliably, nobody wanted to touch it. The organization wanted to add users easily, support them remotely with call features equaling those in New York, and reduce high administrative costs that weren't buying features or flexibility. The company's Avaya BusinessPartner brought an RFP-compliant Intelligent Communications solution consisting of two Avaya 8710 servers for redundancy, running Avaya's award-winning Communication Manager with Avaya INTUITY AUDIX providing messaging capabilities. New York Media adopted Avaya Unified Communication solutions for teleworker and mobile workers to improve the productivity and efficiency of non-office staff.

Tags: Voice - Data Integration		   
whitepaper University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service2008-04-01 Avaya
  The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT staff with an in-building mobility solution that would provide access to the full functionality of their desk phones. The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements of world-class customer service. Ease of installation and management was another feature the Department sought for their solution. The Avaya IP DECT in-building wireless voice solution has enabled the University's IT network engineers and staff to travel within and among the main buildings on campus while remaining connected to the phone number and full functionality of their desk phones.

Tags: Mobile - Wireless Communications, Wireless		   
whitepaper IAH Gets Ahead of the Game With Avaya MultiVantage Express2008-04-01 Avaya
  IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands.

Tags: Communications Software, Call Center - Contact		   
whitepaper Singapore's Link Hotel Offers Guests a Historic Ambience, Complemented by Advanced Communication Services2008-03-13 Nortel Networks
  Designing Link Hotel was a challenge from the beginning due to its heritage status, which imposed certain constraints on how the site could be changed. Working to refurbish the two buildings that now make up the hotel, the renovation team knew it had to work within those limits, while still providing modern voice, data and eventually pay TV infrastructure. After enquiring extensively with existing customers of both companies, however, it became clear that Nortel was the solution of choice. Working with Nortel integrator EmiNET Pte Ltd, Link Hotel was able to design and implement a modern telephony environment based on a Nortel Meridian Option 11C PBX.

Tags: Telephony Systems - PBX, Network Design		   
whitepaper Extreme Networks Makes the Grade for Marysville Schools2008-03-01 Extreme Networks
  The Marysville Exempted Village School District, or Marysville Schools as it is better known to students and staff, is a growing school district located approximately 20 miles northwest of Columbus, Ohio. These Schools had outdated network gear and needed a new infrastructure to support its plans for VoIP, wireless, and key educational and administrative applications. Extreme Networks provided a comprehensive solution, including its Summit edge switches for the wired LAN and its Summit WM200 wireless LAN solution to deliver mobile connectivity for students and staff. The entire network is managed and reported on from a central point with EPICenter.

Tags: Local Area Networks (LAN), Switching