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 TitleDate AddedCompany
whitepaper Protecting Virtual Servers With Acronis True Image2006-09-06 10:34:28 Acronis
  Protecting virtual servers is as challenging as protecting real servers. There are various ways virtual servers can be backed up and restored, as discussed in this document. Acronis can perform these tasks the safest and fastest way. Download this white paper to learn how.   
whitepaper Immaculate Interactions Places Trust in Avaya Contact Center Solution2006-09-05 01:00:12 Avaya
  Immaculate Interactions is an international contact center providing 24x7 comprehensive services and cost-effective solutions that match global standards of excellence. The company wanted to build an international contact center business to provide inbound and outbound services to clients in different industries. The company implemented a reliable contact center solution based on Avaya Definity G3Si and Avaya Predictive Dialing System to support its 55,000 sq ft facility in Bangalore.   
whitepaper Kyobo Life Insurance Discovers Superior Call Handling and Scalability With the Avaya IP Contact Centre Solution2006-09-05 01:00:12 Avaya
  With the concept of promoting public education, Kyobo Life Insurance was established in 1958, creating the first education insurance in the world. Kyobo Life Insurance Company communications strategy called for a flexible call centre solution that was capable of integrating diverse communication channels, including telephone, e-mail and fax, while effectively responding to the changing needs of customers. The Avaya Contact Centre solution, which is based on IP Telephony, was selected because it ranked first across the board due to its excellence in all areas.   
whitepaper 11 88 88 Receives Complete Return on Investment in Six Months Using Sabio's Automated Contact Center Solution on Avaya Technology0000-00-00 Avaya
  When 118UK, a division of Conduit Enterprises, was awarded a license to provide directory enquiry services in the newly-deregulated UK market through the brand 11 88 88, it needed a solution with scalability, resilience and low total cost of ownership. The company wanted to create an automated, next-generation contact centre environment to manage directory enquiry services. The company Implemented a next-generation Contact Centre Solution with Avaya MultiVantage Communications Applications for more than 1,500 directory enquiry service agents, the solution included three automated applications covering personal agent greeting, call completion and automatic number release.

Tags: Call Center - Contact, Directory Services		   
whitepaper e-Services Group Improves Customer Service and Increases Productivity With Avaya Contact Center Solutions0000-00-00 Avaya
  As larger U.S. and international corporations entrust Jamaican call center outsourcer, eServices Group, with the vital responsibility of speaking with their customers for everything from VCR troubleshooting to verifying health coverage, the underlying telecommunications have taken on greater importance. They have to be sophisticated, flexible and reliable, because the quality of each call is a reflection not only on the company for which the inquiry is being made, but also on e-Services Group, the organization responsible for making that call as quick, efficient and informative as possible. For this reason e-Services, with operations in Montego Bay and Kingston, turned to Avaya and its renowned IPT Contact Center Solutions.

Tags: Call Center - Contact		   
whitepaper Self-Healing Network for Scalable Fault Tolerant Runtime Environments2006-09-05 University of Tennessee
  Scalable and fault tolerant runtime environments are needed to support and adapt to the underlying libraries and hardware which require a high degree of scalability in dynamic large-scale environments. This paper presents a Self-Healing Network (SHN) for supporting scalable and fault-tolerant runtime environments. The SHN is designed to support transmission of messages across multiple nodes while also protecting against recursive node and process failures. It will automatically recover itself after a failure occurs. SHN is implemented on top of a Scalable Fault-Tolerant Protocol (SFTP). The experimental results show that both the latest multicast and broadcast routing algorithms used in SHN are faster than the original SFTP routing algorithms.

Tags: Fault-Tolerant Servers		   
whitepaper IP Next-Generation Network Requirements for Scalable and Reliable Broadcast IPTV Services2006-09-01 Cisco Systems
  Broadcast video services and transport are playing an increasingly important role in service provider IP NGNs. Cisco has developed a service optimized IP NGN architecture, for service providers that, together with the Cisco CRS-1: Delivers emerging large-scale IP broadcast video services with the availability and reliability that ensures an entertainment-grade experience; Supports efficient and scalable distribution of these broadcast video services over an IP NGN for increased flexibility and reduced costs through proven IP Multicast technology; Enables recovery from network failures quickly and in a way that is transparent to end customers through path diversity and anycast mechanisms. With these solutions, service providers can offer scalable and reliable broadcast IPTV services over an IP NGN that delivers high quality entertainment-grade viewing experience.   
whitepaper Protecting Data With a Scalable, Flexible, and High-Performance Solution From Symantec0000-00-00 Symantec
  Following the merger of Halifax and Bank of Scotland in 2001, HBOS, the merged entity of Halifax and Bank of Scotland, has 22 million customers and assets of more than £440 billion. Following a landmark decision few years ago to deploy Veritas NetBackup software from Symantec, HBOS has now standardized on this world-class data protection solution in its enterprise environment, protecting massive amounts of business-critical data. The result? A scalable, flexible, and high-performance backup-and-restore solution geared to managing data - on whatever platform it resides.

Tags: Back-up, Data Recovery - Security		   
whitepaper Spiceworks IT Desktop Allows You to Manage a Small or Mid-sized Network for FREE2006-08-28 10:00:12 Spiceworks
  Most IT monitoring and management tools are designed for use in large enterprises and are therefore too expensive or complex to be practical in small or mid-sized businesses (SMBs). But the recent introduction of Spiceworks IT Desktop changes all that. Spiceworks is a free, browser-based tool that manages up to 250 networked devices. It enables you to quickly and conveniently:

  • Inventory the hardware, software, and patches that reside on your network.
  • Monitor your network for new software, low disk space, offline servers, and rogue users.
  • Report easily on the information you need to manage your network.

Now available in beta version, Spiceworks IT Desktop is an agent-less monitoring application that takes less than five minutes to get up and running. Download your FREE copy today!

  
whitepaper HP Technology Helps Lutz Grow and Adapt to Change Over Time2006-08-26 01:00:10 Hewlett-Packard
  Transforming a small family business into Europe's largest home furnishings retailer requires keen business acumen and the ability to manage change over time. Founded in 1945, Lutz began as a single store that offered articles of Austrian craftsmanship such as rustic painted furniture. Today, Lutz is a two billion euro enterprise that delivers more than three thousand orders every day. To compete successfully in the face of rapid growth and acquisition, Lutz relies on HP OpenVMS systems, which enable the company to flexibly adapt to new business opportunities and address the demands of a constantly evolving marketplace.